All reviews (1432)

Our furnace died at the end of the winter, luckily that gave us the benefit of getting multiple quotes. Cozy world came in very reasonable. They installed on the scheduled date, even stayed late to make sure everything was working correctly before leaving. They left our house very clean. When I had a concern the following day they were very fast at coming by to address my concerns Would definitely recommend them.

I was on the hunt for a cold climate heat pump system to replace our 20 year old Carrier system. Based on all the great reviews on Google and Homestars, I picked Cozy World (after receiving 2 other quotes from other companies). Boris was extremely knowledgable and responsive providing a great quote for a Lennox Signature heat pump/furnace system. No matter how many questions I had before the installation, Boris was always available to provide answers! In fact Boris encouraged the questions! The installation was carried out by Kam and his crew - super professional team with exceptionally high standards. The day was long (10/11 hours)and they did not seem to take a break. I checked on their progress periodically and Kam always described the steps they had taken during the installation and answered any questions that I had. As a last step, they showed me how to operate the system through the smart thermostat. What a great experience! Now I understand why Cozy World has been so highly rated! Boris even returned a couple of days later to see the final product installed by his team - what a class act! I highly recommend Cozy World for your HVAC needs - honest, knowledgeable, great pricing and great installation!

We found Cozy World when our hvac broke. They responded very promptly and arranged an assessment the same day. They helped us to arrange energy audit to apply for rebates and replace broken equipment the same week. The crew was also very professional, fast, and accurate.

We replaced our Furnace, Water Tank and Air Conditioner years ago and we couldn't be happier. They came over and explained all our options clearly and quoted us a price that was very fair and actually much better than most competitors. Farhad and his team did a great job not only during the installation but the after service has been great as well. We have our units serviced every year with Cozy World and have not had any major repairs to date. We recently had to replace a thermostat on our A/C during this current heatwave and Farhad came himself within 24 hrs and conpleted the work within an hour. Whenever we call them with a question or any service needed, they always answeriyr calls and come within 24 hrs. Glad we chose Cozy world!!

Thank you Farhad and team for your great work! Fast professional and high quality work.

We were fortunate earlier this year when Cozy World was recommended to us as the furnace at our office broke down in very cold weather. Farhad came to the rescue. We did have another company we had been dealing with for decades but they were bought out by a large company. While we did get a quote from them, both Cozy Worlds price and their responsiveness made it an easy choice. The installation, like everything else, was wonderful. When our home AC broke down, Farhad came to our rescue again but since our furnace was quite old, he recommended a heat pump instead of just replacing our AC. He also explained the reasoning behind it (cost savings with environmental/ energy benefits) He also told us of federal rebates and helped to facilitate this. While we still had a contract with the other company, the choice was easy. The installation, as with the previous one, was literally a breeze. (Haha) The crew, as in the first installation, was great- pleasant, efficient and left my place in great shape I would recommend anyone looking for any home comfort services to contact Cozy World. When our home AC broke down, Farhad came to our rescue again but since our furnace was quite old, he recommended a heat pump instead of just replacing our AC. He also explained the reasoning behind it (cost savings with environmental/ energy benefits) He also told us of federal rebates and helped to facilitate this. While we still had a contract with the other company, the choice was easy.

Hired this company just before winter to fix AC leak, their tech came did some "Maintenance" work literally in 10-15 mins. after winter was done i started AC in summer water started accumulating in furnace room i did'nt notice water in furnace room for a couple of months, when i did i messaged Cozy World to come take a look and to fix it properly this time, they outright rejected my request and asked to do it "myself" Very disappointed in their customer service and their ability to stand behind their work. I would not recommend them. Reply: It's surprising to see your company is still here looking at how rude and unprofessional you are to your customers, let alone how unprofessionally you do your work. The house is occupied by senior citizens, and seems like you are suggesting they go down to furnace room every day to assure your work was top notch? nobody has time, maybe your company has that much of free time eh? You didn't explain anything, heck you didn't even know what you fixed in the house until I told and explained it to you! its laughable & your professional advice was that I pay to fix leaks every year? or do it myself. If I knew what I know now I wouldn't even have allowed your company to do it for free let alone pay for this 10 min service. I feel sorry for anyone who has to deal with you & your company.

Cozy World is one of the example how the companies should manage their customer relations. I didn't know the company. My AC and furnace was broken and I needed a new set. Searched the Lennox page for authorized dealer and messaged them for a quote. They came on the next day early morning to give me a quote. Not like most of the others that they give me quote on the phone without seeing the situation. They gave me suggestions and I ended up with Lennox Heat pump and furnace. They are very professional and honest. They gave me very good price. Also the installation crew was amazing. Very friendly and careful with the house like covering the floors and cleaning afterwards. They answered all my questions and gave suggestions about how to use them optimized. They even fixed other issues that I had with pump and water heater. Amazing service...Highly recommended.

Excellent and speedy repair of a nearly 15 year old outside unit Lennox Air Conditioner. Used proper parts to replace a control board and blown capacitor. Cleaned the outside coils and made sure everything was back to work. First experience with this company but will be using Cozy World for maintenance in the future.

Fred installed a Lennox A/C in June 2022 in my place. All worked well. Fred and his team did an excellent job. The machine stopped working, so I texted and called. The next day his technicians came and fixed the problem that was related to a disconnected electrical wire. Fast and professional. Thanks to Fred and his team, greatly appreciated,