All reviews (4662)

Our EnerCare hot water heater came as a rental with our home. I didn't give it much thought - $26+tx/mo for 6 years - until it leaked all its water and died while we were away for the weekend. A check of our contract showed that the water heater was 18 years old so the fact that we'd had 6 years without one call to the company was a good thing, but it was probably a very low efficiency model costing us more in energy daily. When we called EnerCare, they didn't even know our names though they'd been billing us correctly for 6 years - they still had the unit registered to the house's previous owners. That is insulting and just lax business practice. Our contract had happily expired so we were free-agents and could change hot water types/companies/structures with no penalties. Then again, in 6 years we'd paid for the hot water heater as if we'd bought it - and given it's 18 years old - they were paid 3x the cost of the heater during it's life. When I was trying to make sense of the choices, I found that Enercare's call center is always helpful but not always well informed. You either luck out with who you get or you get confusion, incorrect or misleading information. I know because I called 4 different times. They are not pushy for sales - but contracts are so restrictive and they would not match the competitors online offer to try to maintain our excellent account and good business, so they lost us. Advice: There is no 'right answer' as to what to do about water heaters - your decisions are based on a complex set of variables such as your guesstimate gas/electric costs for the contract duration, your home's size/number of bathrooms/appliances needing hot water, your projections about how the energy efficiency will improve during the life of your contract, whether you think you will need service calls, whether you plan on moving within 7-8 years, your environmental goals, your space requirements and your current use of hot water.

The gentleman that serviced our hot water tank has been here before and he is always very helpful and extremely professional ! ! ! Thanks again. . . . .

Polite well-mannered young lady that new what she was talking about, was able to up grade me to more than what I was after at a better cost for me......I was well impressed Our heating gave up on us, it was minus 25, and direct energy were still there strate away, even with all that snow...

Install was fast and clean. The crew was on time, friendly and explained what they were doing when I asked. I just bought this house, came with a 15 year old rental tank. I called Enercare and they sent out a rep the next day. A week later a brand new tank came. If the rest of the company is as professional as the installation crew we had I would recommend for sure.

Summary: Enercare technician (Dan - didn’t want to supply his family name) came into our house for the yearly furnace cleaning, and forced us to waste $5,000+tax. How ? By declaring dangerous our perfectly functional old furnace. Why ? Because since one decade ago we kept paying monthly to Enercare for the “PROTECTION” Plan, so they were liable for fixing it. But they didn’t want to fix an old furnace (sometime in the future), even if we had paid for those future repairs. So they declared it dangerous (without doing any emissions testing), and red flagged it to Enbridge. Conclusion: if you pay monthly for the Enercare “Protection” Plan, they will disable your furnace before it starts breaking, so they won’t have to honour their repairs promise. If you have patience to read this long post (which I advise, given that this is the ONLY review about Enercare you ever need to read), the sequence of events follows: _ we booked the yearly furnace cleaning. _ the cleaning technician (Dan - didn’t want to supply his family name) stated that the heat exchanger had holes in it (that was not true), and red flagged the furnace (so shut it off, in the middle of the winter). He said that the heat exchanger was so bad that if he put his screwdriver on it, the screwdriver would go through (at the end of this post I attached the heat exchanger pictures I later took - I can’t see any holes, I can't even see traces of corrosion on it). _ Dan refused to do emissions testing, stating that him seeing the holes (which I couldn’t see on his fancy video camera) were enough for red flagging our furnace. _ Dan mentioned that the “Heating Protection Plan” we were paying monthly since about one decade ago ($27 per month) covers any furnace repairs (parts and labour), but DOESN’T cover heat exchanger repairs (this is a component inside the furnace). So we had to buy a new furnace ! _ Dan booked an appointment for us with his colleague, Don Peters (Enercare salesman), to quote us a price for a brand spanking new furnace. _ Dan refused to assemble back our old furnace (he left it with components hanging out), and left. _ after sleeping one night at close to freezing temperatures, the next day I got a new furnace installed by another company (for $5,000+tax). _ these new guys showed me our old furnace disassembled on our driveway. We all looked at its heat exchanger, and none of us could see any holes in it. I took pictures of it (attached at the end of this review - where are the holes ???). _ the incredible thing is that after all this, I called Enercare and asked them to stop billing me for the “Heating Protection Plan” (because it didn’t protect me neither against heat exchanger repairs, nor against Enercare technicians). The Enercare customer service person told me that my plan automatically renewed one month ago, so they would keep billing me for 11 more months, till the plan will expire !!! _ I called Enbridge and asked them to stop including Enercare charges on my Enbridge bill. They told me to stop paying the Enercare portion of my Enbridge bill. Conclusion: don’t give $1 to Enercare. Especially DON'T buy any Enercare “protection” plans, because those plans are an incentive for Enercare to disable your old furnace (to not have to pay for fixing it, and to force you to buy a new one). They will disable it on your yearly furnace cleaning appointment (when you will open your front door, and allow them to enter your house ...). Interesting comparison: all this story is like you would own an old car, perfectly functional, and the insurance company would come to your driveway and set it on fire, just because they don’t want to insure it anymore. Then they would offer to sell a new car to you. And by the way, you would have to keep paying 11 more months if insurance prime on the burnt-out old car. Because the insurance on it renewed automatically ...

I bought the protection plan for $160 and didn't have to pay for the $609 repair work. I basically got my money back after one call. The only thing they don't cover is the hole in the wall. The parts and labor is free. Totally recommend this service.

Start to finish - 3 days. We were seeing inconsistent temperature from our 14 yer old tank. I told them we were in no rush but would like it looked at. They sent service person out the same day and, during the visit, he arranged replacement for the next day (15/12/31). Bad - No description of options on website or over the phone. I wanted to know about high efficiency model - no information. Good - Replaced 60 gal (g860t52n) rental tank in one hour. Very clean, fast professional. Highly recommend.

The technician was very nice. My only complaint was that he wasn't wearing The Original Clean Boot. He walked through my house with his work boots on. I know from a health and safety standpoint he has to maintain wearing his work boots. However walking through my house in his work boots is not very respectful. Other technicians have always work The Original Clean Boot and protected my floors, worked safely and maintained there H&S requirements. Check out The Original Clean Boot at www.thecleanboot.ca

Ive been using Enercare for over 30 years. Im so impressed with these 3 electricians & 1 serviceman that Ive had to do many services in & out of my house. Their knowledge, their professionalism, their explanations & communication, but most of all, their true care that show in my house. They like their jobs, & it shows. Im not an easy going Jewish bubbie. I like n expect good n hot service, n no surprises n balcony. These 3 electricians are, Jake, Lawrence n their manager George. The fabulous technician who services my air conditioner n furnace is Craig. All 4 of these gentleman get a 20 out of 10 for the passed years n especially today n this year. Thank you Jake, Lawrence, George n Craig for excellent work you do. I appreciate it very much. Thank Esther J in Pickering

Amazing from the need for service to the end result of getting a new furnace installed . Total care . The in home service consultant Chad was reassuring that the furnace would not be a huge cash out lay .