Enercare Home Services reviews (4662)

The above amount is what I had to pay to have an electrician come to my home and correct what Enercares technician screwed up during an annual maintenance check. Unbeknownst to me he wired my furnace and air conditioner together and had them both going all winter. I did not realize this as my windows were closed during the winter and didnt hear air conditioner going until I opened the windows in spring. The technician that came out informed me that whoever did the maintenance in January had scrambled the wires. When I called Enercare to complain they had a special on Air conditioning service Hmmmm what a coincidence.

Alex the plumber was terrific. I was very pleased with his knowledge, work ethics, and friendliness. The work I needed done, there was a possibility that if anything went wrong, it could cause water damage. I understood his concerns, and he was willing to try fixing my problem. He did without any incident. I have had two other plumbing technicans from other companies, and they refused to even try to fix it in case they caused further damage. I needed to change out the drain pop up stopper in the bathtub, as it corroded. Enercare plumbing technican let me know it may cause possible water damage, but as long as I was willing to chance it, he was willing to try and did so successfully. Alex is a confident plumbing technican in his ability to get the job done.

Easy to book. Shaun, the technician arrived on time. He was very polite and explained exactly what the duct cleaning process is about. He showed respect to the home and its occupants, gave some helpful advise and did a very professional job. As he predicted, it took two hours and we are now breathing cleaner air at home.

My water heater (rental on contract) rusted and was deemed not repairable by Enercare. They gave me the option to replace the heater with a new rental (a NEW contract - not the replacement of the heater with the remaining years left on the old contract). I decided to purchase the heater outright to avoid being beholden to Enercare for the foreseeable future. It has been three months now and I continue to be billed for the rental water heater I no longer have. Customer service is an absolute joke... You'll spend an hour on hold and being transferred only to be told they've put in a "request". Yet we continue to receive the same bill. Avoid this company at all costs. Use a local plumber and avoid the hassle of having to interact with this terrible company.

Newly installed water heater had a leak in the water source valve. Technician came during the scheduled time and quickly made repairs and reviewed the steps and what to expect with me.

Simon at Enercare Newmarket provided outstanding service. He performed a pre-inspection on my AC. He was knowledgable, professional, patient and friendly. As a service I recommend Enercare and specifically Simon.

Our service gentleman is always outstanding! he is so professional, polite, personable and always provides the information I ask for when questioned on anything. Great service every time.

My rental water heater had a cracked in the tank emptying 50 gallons of hot water all over my laundry room this was Thursday afternoon. We called after finally finding the number and enercare took 48 hours to inspect the heater to confirm it was broken on saturday and then more phone calls to arrange an install which was 72 hours later on the Tuesday the phone reps were friendly and the installers were exceptional.

As usual Rob visited our home and checked/serviced our A/C system very efficiently, cleaned up before he left. He is a very polite and professional service engineer.

Impressed with service of Alexander, while has been in contact with a few other customers omer service reps. The situation is as rather unique then a generic, still Alexander was able to resolve it within approx. 20 mins cause he took an extra step and applied his unique way of thinking to find a resolution in a super quick timely manner and fair for both parties. Well done Alexander keep it that way, we need more reps to help us, clients to be respectful, clever and be able to execute decisions on the spot without making a transfer to another colleague or giving empty promises. Impressed!