Enercare Home Services

Rating: 4 out of 5

Enercare Home Services reviews (4662)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 28 Mar 2017

    New hot water tank, AC, furnace and gas line

    This has been a very frustrating experience. We were not told we needed a BBQ to have gas line installed. Had an appointment booked (took another day off work) only to have no one show up, and the company told us nothing was booked. Horrible customer service, we tried to have this booked on a weekend as the technician said we could but Enercare told us they do not do that. Now I have to take a third day off of work to have this done. We've talked to 6 people to try and get this resolved with one person hanging up on us. Very unhappy.

    Answer from pro:

    Hi Katherine - I'm very sorry to hear this and completely understand your frustrations. Please email me at support@enercare.ca with details of your account, including address and phone number, so that I can look into your case. Thank you!

    Reply created 30 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2017

    Plumbing

    Great professional qualified technicians. Very prompt and curtious. I would highly recommend Enercare for any service they provide. This is not the first time We have needed their services we are very glad to have the service plan for our home. Thank you for the great service.

    Answer from pro:

    Hi Sandra - This is great to hear. Thanks for taking the time to share your experience.

    Reply created 30 Mar 2017
  • Review from Customer of Enercare Home Services
    Rating: 0 out of 5
    Review left on 25 Mar 2017

    Worst company ever

    My advice to everyone,never take enervate plumping plan.I had 2-3 problems when I took that.They came 2-3 times and never solved any problem saying these are not covered.I finally took reliances coverage too and they solved my problems.Now I wanted to cancel enercare but they are not letting me upto 1 yr.You have to be careful and listen all their terms before you take it.All the call centre stuffs are so rude and even the supervisor has no intention to help.I have a feeling that it was my biggest mistake to buy it.Now I have 2 plans and for sure I will never call them but only pay upto 1 year,because we are helpless.

    Answer from pro:

    Hi - Please email me at support@enercare.ca with account details so that your case can be accessed. I apologize for this experience and will have this investigated for you as soon as possible. Thank you.

    Reply created 30 Mar 2017
  • Review from Customer of Enercare Home Services
    Rating: 5 out of 5
    Review left on 24 Mar 2017

    Service

    Very professional,and courteous. Friendly technicians who show they cared. They were on time every time. We as homeowners need to feel we are valued and not an inconvenience to the service industry.

    Answer from pro:

    Hi - This is great to hear, thanks for sharing your experience! I will pass your note along to the team. Thank you!

    Reply created 30 Mar 2017
  • Review from Frank Casciaro
    Rating: 4 out of 5
    Review left on 24 Mar 2017

    Furnace repair

    Everything, from the call that I made to the service guy that attended my house very professional and courteous. He expressed concern with my situation, and offered peace of mind that he will rectify the problem.

    Answer from pro:

    Hi Frank - This is great to hear. Thanks for taking the time to share your experience.

    Reply created 30 Mar 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Mar 2017

    Water heater repair

    I had a water heater leak and arranged for a tech. Raj Matharu the tech was very professional and repaired our unit promptly. He also made some vital suggestions re maintainence. Highly recommended.

    Answer from pro:

    Hi Tanya - Thank you for sharing your experience. I'm glad to hear that this has been resolved.

    Reply created 30 Mar 2017
  • Review from A M
    Rating: 0 out of 5
    Review left on 23 Mar 2017

    Incompetent and Useless - STAY AWAY

    My hot water heater is (not for much longer) rented from Enercare for the last 7 years. I called them in to ask them to look at the hot water heater as over the winter the water isn't hot enough for us. Their technician came in and indicated it was a flow valve that was the cause and said that I had to replace it and promptly offered a service plan. I said no and got my own plumber to replace it. After the replacement, the plumber and I inspected the valve and there was no issue with it. The Enercare technician had no idea how the valve worked so he assumed it was stuck. I called to complain and they offered me another service plan. I escalated to a manager, they asked me to send the bill to them; two weeks later they finally call me and say that its not their problem.

    Answer from pro:

    Hi AM - I am so very sorry to hear of your experience. Please email me at support@enercare.ca with details of your account including address and postal code and I will have this looked into as soon as possible. Thanks!

    Reply created 30 Mar 2017
  • Review from J. Graham
    Rating: 4 out of 5
    Review left on 23 Mar 2017

    furnace service

    exhaust blower failed and needed replacement. the repairman showed up promptly well within the time they told us, immediately identified the source of the problem, and produced replacement part within minutes. Couldn't be happier with the service, and a great guy too! Thanks, Joseph. C. Graham, Toronto.

    Answer from pro:

    Hi Joseph - This is great to hear, thanks for sharing your experience! I will pass your note along to the team. Thank you!

    Reply created 30 Mar 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 22 Mar 2017

    Contract Service

    I was in a existing contract month to month. Advised Enercare I was moving. Was charge the balance of 12 months and not given the option of carrying over to new address before they cancelled account. Heads up on this companies practices. Not a happy customer.

    Answer from pro:

    Hi Steven - Please email me at support@enercare.ca with account details so that your case can be accessed. I apologize for this experience and will have this investigated for you as soon as possible. Thank you.

    Reply created 30 Mar 2017
  • Review from Customer of Enercare Home Services
    Rating: 1 out of 5
    Review left on 21 Mar 2017

    Maintenance Plan

    I had a maintenance Plan. I bought the house 4 years ago. In November when I called after being triple billed they told me my warranty was up in February. I agreed to a plan where they show up within hours if the furnace goes out. I wasn't made aware it also included maintenance (cleaning) and my other plan wasn't needed. Now I have 2 plans one of which is not needed. They refuse to admit they should have told me I didn't need the original plan. I could have waited a month and a half to clean the furnace. Either their customer service agents are inept or are preying on customers to lock in unnecessary plans. They think I'm wrong and should pay double for the unneeded service. Slightly arrogant.

    Answer from pro:

    Hi - I'm very sorry to hear this and completely understand your frustrations. Please email me at support@enercare.ca with details of your account, including address and phone number, so that I can look into your case. Thank you!

    Reply created 30 Mar 2017
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