Enercare Home Services reviews (4662)

We had a gas leak in our house and I called for service. The technician was at the house within 30 minutes. Unfortunately he had to shut off our gas to the furnace. The repairman was here the next day to fix it. All in all within 12 hours we were safe and the leak was fixed. Thank you

I'll make this short, as ridiculous as it may sound, I have been chasing them for a bill for past 7 month who cannot set up my account properly but instead expect to pay everything at once once it is set up. Do yourself a favor, calculate your monthly payments for your water tank and other services you might be getting from these people and you will realize that you could have saved at least $2000 if you were to purchase your own equipment and service it as needed with any private contractor. The repairs that you may encounter on your water tank over 5 years at minimal no more then $350. Google this, in Alberta people have been much smarter they don't rent their water tanks, it's only in Ontario that we are use to renting and being brain washed how convenient it is to rent, don't! Enercare doesn't Care, so you must care for yourself.

BEFORE YOU MAKE A DECISION BE AWARE -ENROLL IS EASY, GET OUT OF THE PROGRAM, YOU WON'T BE ABLE TO FIND THE PERSON WHO CAN CANCEL THE SERVICE FOR YOU. Recently purchased new home (first time home buyer so not too familiar of the procedure and process). Called in to inquire of the water heater rental which original home owner had with Enercare, the rep suggested me to enroll into a Heating Protection Plan as he believes my Furnace should be old. I told him i am not sure about it yet as we still haven't moved in and haven't decided if we will need it or will be buying a furnace elsewhere. Rep says he has a special promotion for me at $17.99/month and it wouldnt hurt because i have 30 days grace period, if i change my mind i can call within the grace period and cancel it and he will send me details of the plan for me to decide and further discuss with my family. I was surprise to hear there's a 30 days grace period and believe it will give me sufficient time to plan everything in the new home and decide. So i enrolled. Called Enercare yesterday and they told me there is no such thing as a 30 day period it has always been 10 days and i found out i was put into a 1-year term contract without knowing. As far as i remember the rep i spoke with before only told me it's $17.99 per month. Mentioned NOTHING about the 1 year contract and any terms. He mentioned he will send me details of the plan on that day via email but i have never received the details. I clearly informed the rep that it's 30days. The rep says she will need to escalate to a supervisor to investigate and listen to the recording and will call me back within 48 hours. I Called back after 24 hours to followup hoping there's progress. Another rep told me i actually have to wait 48 business hours (9 to 5 Monday to Friday, so i have to pretty much wait for one week for their reply and guess what my 30 days grace period is ending soon)!? Funny how it changes, when i was still a prospective customer their 48 hours had a different time, voicemail left by them "please feel free to call us back between 9am to 7pm monday to sunday). And they told me they have no supervisor that can speak with me now and i will need to wait for 48 business hours they can't do anything. So if you are going with Enercare, must be aware of the customer service expect they cannot make the decision as they have no supervisor on the spot to assist their customers because not sure if we are worth it? Hung up, and spoke with the law firm that i usually work with and they advice me that based on the consumer protection act they should have sent a written contract to me and this is a misrepresentation. Therefore, if required they will compile a letter for me. I called enercare back, another rep picked up and i explained the situation. She says the agent that's handling my file is absent, she has made a note that i may take legal action on file. But guess they don't really care. So, will be sharing my experience online and people around me. Though, Enercare may not care, but I'm in the process of drafting a complaint letter to the Ministry of Government and Consumer Service. So hopefully we will be heard by at least some other department that can possibly help us from misrepresentation. I also hope this will help other consumers.

I do not normally review products or services and have not been prompted to do so but I feel that this service is worth telling prospective customers about. I have used the plumbing service twice in the last month and both times I have received exceptional service with no cost apart from the monthly fee. It has been well worth the money for my family and the two different gentlemen that provided the plumbing service were professional, friendly and very helpful. I would recommend this service to anyone with plumbing needs in their home.

Customer service was excellent, and the install was made in a timely manner, they called before arriving to let us know, my house was well treated. Really appreaciate . Good job guys

I had an issue with my hot water tank I gave them a call and they set up an appointment and they escalated it for me because it was a long weekend and they accommodated me and that's what good service is all about... "

Our service experience was quick and much appreciated! Thanks for the great service! Thankfully it was covered by our maintenance program with Enercare. Would have cost us quite a bit.

Your maintenance man, Roland, was very informative, thorough, and respectful. Communication via email was prompt. We received reminders, appointment confirmation, receipt, home care report and finally now this feedback survey. Although we still have some concerns ie the hot water tank renewed its truck engine sounds again since increasing the temperature, I feel confident that the problem will be resolved.

Saturday evening we discovered our dog was shaking and feeling very cold in the house. We discovered, the heater not working properly. It was weekend thought there's no service that i can call. The next day it was freezing cold already so I tried to call if they have service. I was so happy to learned they have service even weekend. That Sunday the service guy came he was really very helpful and did a good job. The service we got was excelllent.

I am very disappointed with this company! I have a protection plan with this company and they said they would do my plumbing for free if needed with this plan. One month I required plumbing and found that they charged me for this service. My bill was doubled this month. They don't follow their promises and words. When you need to talk to manager or supervisor it is not easy, customer service department is not good at all as well. Will never recommend this company!!!!