Enercare Home Services reviews (4662)

We had no hot water, your technician came out and fixed the problem in under 30 min. He was extremely polite and progressional, explaining the issue along to way. Thanks so much for a great and efficient job!

Mr Scott Garnham did a good job checking the whole unit and did all kind of checks that other service man never did before. I was imprest with the work he did and explained what he was doing.Great JOB well done and recommend ENERCARE.

The work was done on time. John, the technician is very efficient. I am confident that the furnace is ready to do its job for another winter . . .

Very helpful . . . and your company showed concern for the customer from the inside operation to your service crew, great job! Thank you Enercare . . . .

We got your technician, Shawn, came to our home to inspect our broken finance. We got informed that both heat exchangers and circuit broad need to be replaced. The estimation of this replacement will be more than a thousand dollars. We decided to go for a new furnace. Since we chose to install a new furnace, it did not make sense to use your Protection Plan. We called Enercare next day. We explained our situation to your Contract Specialist, Jeffrey. He informed us that our Protection Plan had been cancelled. We also got informed that we would be billed for the technician service. He told us that the standard hourly rate for the technician service is about $100/hr. Based on the information found in your website about Protection Plan enrollment: "…upon diagnosis, repair is estimated to be above $500, customer may enrol in the Plan and pay the difference above $500 or decline to enrol in the Plan and be charged our standard heating $99 + HST diagnostic rate and charges for labour time and parts. " We received your letter greeting us to your Protection Plan. We called Enercare immediately. We talked to another Contract Specialist, named Mone. Then we found out that we are still enrolled in the Plan. Mone could not do anything for us since our case has been passed to her supervisor. She gave us a Reference No and transferred our call to her supervisor. Then the line was disconnected. We called again next morning. We still cannot talk to the supervisor. We still do not know how many phone calls we have to make to solve this simple issue. In addition, they never return email for any questions. We want to have a peace of mind at the beginning and turn out a nightmare. We feel like we get into a thieves boat and cannot get off. After a detailed letter sent to the VP, they finally confirm to remove us from the plan, so I increase their rating to 2 stars. We still need to watching the bill next month.

I was very pleased with the fact that when I called to ask about a programme, Rick stated that I was covered since I rent my hot water heater. He also reminded me that I was covered for my furnace. It is greatly appreciated that the customer service reps know your file and remind you about plans and services you have and can receive. Then when I stated that I had no hot water, Rick promptly got me an appointment for that afternoon for the time that was convenient for me. It is such a nice change to have a company work around my schedule without having to complain or beg. He also said that a rep would phone 20 minutes (approx) before he arrives. I was pleasantly surprised that the rep actually called me to tell me he was about 20 minutes out. What a change and surprise that this actually occurred. I have been told that someone would call and then the person just arrives. The technician was amazing. He had all the parts and was able to fix my hot water heater in what felt like 10 minutes. He was extremely courteous and knowledgeable. He gave me some tips to try in case this happened again or something similar. He also said that Enercare is always available for help when I require it. This entire experience was extremely pleasing! Thank you very much.

I called to book furnace maintenance for winter tune-up. The associate was very attentive and customer driven. She made the appointment on an instant and suggested to add air-conditioning maintenance contract as package with no cost increase but reduced rate in total cost. Outstanding service.

I purchased Enercare furnace maintenance plan in Feb 2015. Early Nov 2015 I called the Enercare to schedule the maintenance appointment for the first time. The Enercare staff said she would be happy to schedule the maintenance appt for me and then continued by saying that there was a promotion going on to add the option of repair to my existing plan. Then she said that after receiving the information package I had 10 or 14 days if I decide to cancel this additional plan and go back to the original plan. I specifically told her that I was concerned about the fact that in case I decided to cancel this new plan, my plan contract would renew again from the date of my phone call and I said: "I DO NOT WANT TO CHANGE MY PLAN’S RENEWING DATE FROM FEB TO THE DATE OF THIS PHONE CALL, IF I DECIDE TO CANCEL THIS ADDITIONAL PLAN DOES EVERY THING TO GO BACK TO MY PREVIOUS PLAN WITH NO CHANGES?" She said "YES" and continued to reassure me that NO changes will take place if I decide to cancel this new addition and I can have my original plan with no changes. Trusting the information provided by the customer service at Enercare was the right information, I decided to add the repair part to my existing maintenance plan. Then she scheduled the maintenance appt for me and that was done a few days later. I talked to my spouse about this additional plan and we decided to cancel it and go to the original plan. When I called back to cancel the new change, I was shocked to hear that, the person on the phone told me that if I cancel this new plan, not only my contract renewal date will change to November (the date of the phone call), but also my rate will increase ( for the exact service I used to have). He said that because I accepted the new plan and then I scheduled the maintenance appointment, that meant that I used the second plan and now either I have to pay additional $75 for that maintanence appointment that was supposed to be free or my plan will renew from the new date with the increased monthly payment for the same service!!!!! I could not believe what I was hearing because I specifically told the first customer service person about my concerns and she reassured me of No change several times. The information the first person provided to me were all wrong. I called the Enercare to schedule maintenance appt and then she made me buy this new plan and then she scheduled the appointment. Why did she assure me of no future changes when she knew that the service she was scheduling will go under the new plan. If this customer service person had told me because she scheduled the maintenance appointment under the new plan, my renewal date would change and my monthly rate would change, I would have never accepted the additional plan. She gave me 100% wrong information so I made the 100% wrong decision. This is unacceptable. This review was posted last week, company says email to support@enercare.ca for support, I emailed them and never heard back from them!

Two things to discuss: 1. I rent my water heater tank from Enercare. It is a combo type of heater for my high velocity system. I was unaware that the tank malfunctioned and that the pressure release value was not functioning for over 5+ weeks. I called a technician after I realized the floor drain in my home was crack and caused water damage in my bedroom below. The Enercare technician stated that the pressure release values only function for up to 5 years (if they know this why do they not replace when on a regular service basis). Last week I received a $481.01 gas bill adjustment from Enbridge. They told me the adustment bill was do to high usage for 5-6 week period. I told Enbridge that I did have a problem with my water heater and they said I should call Enercare to see if they would credit me due to the water heater malfunction. Spoke with Enercare and they told me that it is not their problem. So for something that was out of my control I have to pay a close to $500 bill because of something i was not aware of at the time all due to a malfunction rental heater from Enercare. 2. Furnace protection plan - Enercare sales team called offering a monthly service protection plan. Advised them that I had a high velocity system and was told I would be covered. Close to $20 a month was billed from my account since May (now in December). Requested to have my system checked back in Aug/September. Technician arrived and said sorry we do not fix this type of system so you best call Enercare and get refund. Called Enercare, the representative told me the technician was incorrect that my system is covered. Once Re-scheduled a technician to come back to my home. Technician #2 arrived and informed me that they do not cover this type of system. Called Enercare again representative who confirmed they do not cover high velocity systems. I asked if I would be receiving a refund - technician said perhaps (not sure) and had to file a case for another representative to contact to discuss this matter again. In total I have spent $615.41 to be honest after how this company has treated me and wasted my time - Enercare - just does not care.

The service person that responded to our emergency was friendly, knowledgeable and polite. I thank you for the quick response. I called in at 9:15 and was repaired by 1:30. Thank you