Enercare Home Services reviews (4662)

The service technician called ahead of time to give me a shorter time frame for his arrival, and he arrived within this time. He was also very respectful of my house and made sure that his work area was thoroughly cleaned before leaving. Thanks.

I was able to get an appointment on the day and the time that I had wanted. The service technician was on time and he was very friendly. Thanks. .

First of all, I would like to commend your employee for arriving earlier that expected. It was a very pleasant surprise and appreciated. He was very efficient and I was very happy with the service.

This is a company that I have trusted and that has served me well over the 15 years that I have been in my current home. Thank you again. .

Salesman Loris was very easy to talk to and understood our needs and did not try to push us into buying your product, he gave us time to consider the quote and made sure that installation would be done at our convenience. I found the installation crew (I believe his name was mark) to be prompt and very professional and very clean in their work.

The customer service experience was excellent. Setting up the appointment, had to wait a bit for a rep however was an acceptable time. When the service person arrived, it was on time, he was neat and work was clean and he explained the problem and what he had done to fix it.

Your serviceman proceeded as if he knew what he was doing. I did not watch him I assumed as he represent you the job is properly done. The chap discussed the condition of my furnace and air conditioner and left the written report. Also he was polite

I received great service and the gentlemen that worked and installed equipment were very knowledgeable and they did a great job. They were also very pleasant to deal with. .

My score is a 9.5 because we have had limited interaction with Direct Energy prior to deciding to go with them for the HVAC installation. While we've been paying service fees to them for several years, we really hadn't worked with them. That said, the service call to identify the problem, the sales representative and especially the installers were exceptional: they were prompt, extremely helpful and provided us with great service and advice. I will score a 10 for Enercate next time if this continues to be our experience.

The guys were courteous & explained any questions that we had concerning the hot water heater. We had the option of staying with same type of heater with metal venting or upgrading to PVC venting which was a more expensive install with the same quality of functionality.