The service man, Bryan, befriended me by sharing his professional and personal insights about my family needs being met with the equipment and services that your company provides. Also, he listened to my insights and my family's unique needs as well. Then, he provided me with key information to assist me in my own personal research on the internet and encouraged me to do so for my own benefit before making any final decisions. After he shared financial information, he arranged for me to get further detailed assistance from another company representative by arranging an appointment so that I could make a wise practical and financial decision. This man is an amazing asset for your company.