Enercare Home Services reviews (4662)

The 2 ladies that I spoke from customer care to were very helpful and very knowledgeable. The service man that came to fix the furnace was also very good. Thanks

The service we received was prompt as promised, and very understanding staff both on the phone ( dispatch ) as well as service technician who was also very knowledgeable. Thanks.

With the 2 nd visit on Feb. 22, Siva N. the Direct Energy service technician did a great job of correctly identifying the problem and also fixing it. Thanks .

Recently my furnace broke down and after two service calls it was determined that a new furnace was needed. That was duly installed and is working fine. I have to stress that throughout everyone was courteous and friendly and, since it was the coldest week of the winter, the work was done as quickly as possible with the minimum of down time. My thanks to everyone!

The service rep was very professional. He wore rubbers on his shoes which he removed to enter our premises he explained what he was doing and showed us the results of his examination he sent us an email summarizing the findings in short it was a most agreeable encounter

Your representative Anna was both knowledgeable and helpful. She went out of her way to render exceptional customer experience. She helped me get a quotation to buy out my existing water heater. She resolved the problems and left me feeling very satisfied with the quality of services rendered.

Technician arrived on-time and called before he had arrived. He was very knowledgeable, took time to explain all details. We would like the same person to come again. Thank you for your service.

The guys installing the new tank were professional, knowledgeable, friendly, and it was a pleasure having them in my home. The telephone staff were easy to deal with and friendly.

The mechanic to do my furnace maintenance was courteous, friendly and professional. Whether I've had a problem, needed to rent a new tank or to book maintenance appointments their customer service has been courteous, helpful and dealt with my situation quickly.

I was able to get heat back to my home within 8 hours of my call to Direct Energy. That's all that matters. It was a job well done. Thanks