Enercare Home Services reviews (4662)

Aside from being very knowledgeable, Ben was insightful and extremely helpful. Having been here before, he understood our equipment, and all the more helpful as a result, Thank you Ben

Thorough, professional service. Arrived as per schedule and called before arriving. Followed COVID rules (wore mask and kept distance). Friendly, courteous. Respect for property. Evaluation on air conditioning unit was informative.

I phoned one evening to have someone repair a hot water tank leak. An appointment was set up for the following day. A technician was available nearby and came over within the hour. The fault was easily repairable and was done in under an hour.

Has been 9 years since last had duct cleaning done....took advantage of current ongoing special.... the scheduler did a fine job of matching my schedule initially....when a cancellation ocurred they called again and we were able to move up the appointment by 4 days.... Technician called ahead and was on time...courtious and answered my questions....provided photo of duct accumulation as evidence ... He put my new filter in upon completion to catch any further detachments....this is worth doing when new furnaces are installed and connected to old ducting.... also if you inherited an old system with unknown preventitive maintenance....

Prompt service and follow up by the dispatcher, explanation in the use of the product and maintenance schedule, polite and friendly and cleaned up after themselves on their way out.

When I called I received wonderful customer service with the questions I was asking. example tank size why and tankless options every informative. Steve and Joseph were very polite respectful of social distancing kept masks on during their visit and while explaining what they did before they left. Used a rug not to damage floors Enercare provided me with a great customer service from the moment I called to the finished installation from the installers.

Had our annual furnace check (we have the heating/maintenance plan). Tech was here for all of 20 minutes told us our heat exchanger was rusty and we needed a new furnace!! I got a second opion from another HVAC company, and they were here for 2 hours doing a complete diagnostic on our furnace and AC. Furnace was fine and there was nothing wrong with the heat exchanger - it was not rusty - and he showed me. Cancelled our heating and maintenance plan with Enercare immediately. They are trying to get you to purchase a piece of equipment you do not need so they (the tech and whoever else) can get bonus $$ on their next pay. IMO Have been advised to file a complaint with CTV Consumer Watch . Sent an email to Enercare and have not heard back

Servicemen (Ryan and Matt) were exceptional. Friendly and professional. Service was A-1. Went over and above what I would have expected. Eased my concerns. I get anxious when I need to have any work done because I have had some bad experiences in the past.

Frank took care of my problem and quickly started to show certain things that I should be aware of. Some of them were not his responsibility but showed me what I should be doing. Thank you Frank..

A yearly furnance maintenance is included in the heat protection plan, plan which it is peace of mind for a small amount of money. We lost heat and a technicien was over and found the problem at no cost to us