Enercare Home Services reviews (4662)

Very very very very very very awful service. My hydro bills kept being 400-600 a month i phoned as i was concerned and was advised that my hydro is the highest out of all the buildings in my area. I asked them to check my meter readings and they advised all was fine. One month i couldn’t pay my 600$ bill and they cut off my hydro i had to come home to a dark and defrosting fridge it was awful i asked if they could turn it back on if i paid my bill and they added 300$ additionally to have my hydro reconnected (this should be illegal) so after all this trouble i took matters into my own hands and turned off literally ever breaker in my house except for the main lights and the fridge and guess what my hydro monthly cost went down and i was only billed 150$. After my hydro was turned back on and i paid all outstanding amounts, i keep getting harassing phone calls from enercare!! Who are extremely rude! Today i asked the enercare representative why she is phoning as my bills with enercare are all paid off and she replied “what do you mean why am i calling?” ...... wtf? So immediately hung up and i wish i could report to police their harassment

I want to share my experience with the public about Enercare and their service when your rental hot water heater breaks. On Monday July 22, 2019 @ 8:30am, my water alarm sounded in my utility room notifying me of a water leak. I determined that the leak was coming from the rental Hot Water Heater that was installed on June 15, 2017 by an Enercare Contractor. My initial thoughts were thank god I rented from Enercare because the Label on the Hot Water Heater states that I should call their 1-800 number 24 hours a day, 7 days a week and they will send a repair person with "Same Day Service". It also states "No Hot Water? Call and we'll be there. When your water heater breaks down, just call by 5pm and we'll be there as fast as the same day”. I have attached a Picture of the Label. It is now Wednesday when I am writing this email and the service technician is schedule to come on Thursday to have a look at the leaking hot water heater! When I was considering buying versus renting, the sales rep sold me on the benefits of leveraging their vast network of professional service technicians that would be dispatched the same day to resolve any issues with the hot water heater. The "Same Day Service" and peace of mind of having a big company like Enercare standing behind the rental heater made the decision easier for me to rent the unit even though I would pay significantly more. I know it is more expensive to rent a hot water heater then to go buy one from Home Depot and have a professional plumber install it, but I rented the Hot Water tank for peace of mind if the unit broke down, I would have Enercare to help me. I pay Enercare $34.37 per month, these Hot Water Heater generally last 8-12 years so over a 10-year period the rental will cost me $4124.40. I know I can buy a heater for $1000 and pay a plumber $800 to install it. If I wanted no headaches with ownership, I would replace my hot water heater every 7 years and I would save about $1000 compared to renting from Enercare. I have been home from work since Monday mopping up the wet basement floor and drywall (it is spraying out of the top of the tank), I have spoken to 8-10 customer service reps, managers, dispatchers and they are all nice people, but they can't schedule me until Thursday July 25 between 1-4pm. After 3 days of begging for help, a Dispatcher called me this morning and said they got me an earlier appointment, Thursday between 8am-12 noon. I have 4 kids at home, I have had to turn off the water in the entire house to prevent water damage to my basement. ALL of the Enercare reps I have spoken to are very nice and sympathetic & understanding but they can't help schedule a repair technician any sooner because "the service technicians are all busy". Why would they attach this Label to the Hot Water Heater if they can't service their equipment for 3-4 days, this is very misleading to the public! I am so disappointed in Enercare that I called yesterday to see what it will cost me to get out of the Rental Agreement, the rep told me it would cost $1831 to buy the contract out. This morning, I spoke to another manager and he passed me to another manager in the "Loyalty" department to see if they could reduce the cost of the "buy out". After spending another 38 minutes on the phone and him speaking to his manager, they said that if I wanted out of the contract, I would have to pay $1831. I asked about some compensation for the 4 days of me not working, staying home to keep the basement dry to prevent water damage and they said that they are sorry but would not offer any financial compensation. With this poor experience, I will never rent another Hot Water Heater. I know if I owned the Hot Water Heater, I could have paid a plumber to come fix my tank within 24 hours and not missed work and gone through all the stress. This has been a learning experience and I would like you to share this information with the public in the Toronto area. I am sure Enercare has many rental agreements and many potential customers deciding if they should rent or buy their hot water heaters.

The annual Enercare air conditioner maintenance, we pay for monthly, came due . The technician, IMRAHIM, arrived with in the 4 hour we were told he would be here. He phoned before he arrived saying "he would be here in 5 minutes", and he did so arrive. He was courteous and friendly, explained what he would do, and set about to do it in a very professional way. Tested the air conditioner outside, and at the furnace. We are very pleased with the results. In fact we have always been satisfied with Enercare's technicians.

I had a facet that would drip about once per minute. The plumber finally showed up 10 minutes before the end of the 4 hour window. Looked at the facet and said $250 bucks. I said, I have the plan and he said “it doesn’t cover facets “. I figured maybe a washer needed to be replaced and the handle tightened. He actually didn’t even turn on the tap. I called and canceled my plan, but I still need to pay until the yearly renewal date.

Despite A continuous day of rain, installation was completed without internal wetness. Work area was carpeted and kept clean. Dace and Kevin worked well together and completed the installation in an entirely satisfactory manner. Clean up was as if nothing had happened.

I have confidence that Enercare will fix any problems that arise. The repairman knew immediately what was wrong and took a very short time to fix it. He was friendly and had a sense of humour. Great!

Paul the maintenance man was very polite and showed me a few things about my air conditioner that I did not know . He was very efficient and explained everything to me and told me about having my air ducts cleaned, and he cleaned up after himself and closed my gate properly--( because I have animals ) thank you

Just had Sean, from Enercare, perform the annual maintenance on our air conditioner. He was very friendly, knowledgeable and efficient. He reviewed the results with me, using understandable language and left a brochure for us. I would definitely recommend this technician.

Enercare is a great company. From the minute I called for service the staff were polite and efficient. John the technician was friendly, professional and was able to fix the problem quickly. He explained what needed to be fixed and showed me the part that was causing the problem. It was covered under warranty so it didn't cost anything. Thanks John!

Peter and Denis were very professional and polite. They answered my questions and were extremely nice. They cleaned up after them and didn't leave any mess. I would definitely recommend them.