Dodds Garage Door Systems Inc. reviews (1079)

We installed George's door and operator on Sep 14,2009 and went back on October 16, 2009 to install the weatherstrip and changed the photo eyes under warranty.The photo eyes are supplied by Liftmaster the largest manaufacturer of openers in N America who provide a one (1) year warranty. George claims he called in on Friday October October 21,2011 but we have no record of this call. We received an e-mail from him on Monday October 24 where he advised that nobody had responded to his Friday call.Angela from our Customer Service immediately contacted the client and took down all the relevant information and tried to guide the client through the process of assessing if the photo eyes may be out of alignment and so save him the cost of a service call but the photo eyes still malfunctioned. She advised the customer she would discuss the situation with her supervisor and called the client back on Tuesday October 25, 2011 and advised him that the warranty from both Liftmaster and Dodds was one (1) year and that it was now two(2) years since the original installation and since the warranty had expired there would be a service charge applicable. Photo eyes are electronic gadgets and can be affected by a myriad of problems such as being knocked out of alignment, covered by spider webs, getting wet, voltage spikes, lightning strikes etc.The clients photo eyes had been working since October 16, 2009 a period of two years and the warranty had expired a year prior but he was not prepared to pay for a service call. Angela provided him with the manufactures telephone number so that he could call them directly.

Thank you Laura for taking the time to post a review on us and thank you for the kind words

We appreciate you taking the time to post a review and thank you for the kind words Brendan

Thank you for kind words Micheal

Thank you very much for your kind words

We are at a loss as to the "receipt" the client is referring to. When a job is completed we ALWAYS leave a priced work order with the client or in the mail box if the client is not home. We then always follow up with a subsequent copy of the invoiced work order. We do not issue any receipts? The client states we were efficient but expensive. The question is expensive as compared to what? Surely the client did due diligence before asking us to do the work but still chose us.