Dodds Garage Door Systems Inc. reviews (1079)

Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Aug 2015
Garage Door
A truly professional courteous and friendly interaction. The salesman in particular was stellar Antony..... listened wasn't pushy but made awesome suggestions and was able to identify "my" style quickly. Incredibly prompt followup. The installation was faster then their lead time. The installer was efficient showed up on time, no mess and answered all my questions. My only suggestion would have been the office staff, was put on hold and the lady never came back to tell me the person was still tied up etc. Not a biggy but that would be only complaint. I have already recommended them to other people and will be the first ones I call in the future.... Nice
Answer from pro:
Thank you for this review MD. We are committed to helping you choose the perfect door for you, your home, your street and your budget. Every customer! Every time!
Reply created 19 Aug 2015
Review from HomeOwner
Rating: 4 out of 5
Review left on 2 Aug 2015
new garage door install
Learning about the benefit of a new insulated garage door we decided to change our 10 yrs old one. We decided to go on homestars to find a good company, get a couple quotes, and find some good reviews. Finally we decided to choose DODDS. We had a double garage door system. Left side installation was smooth and went great. However, we encountered several problems with the right door. Firstly, the two weather seals were installed improperly, resulting in them to be bent. Secondly, the wheel track was also installed improperly, which caused a very loud noise to be heard whenever the garage door opened or closed. It took 3 separate visits for the right garage door to be completely fixed. Overall customer service from DODDS is good, especially Stan and JP from the service department . Their knowledge and patience is highly appreciated. For all the times (3) I called back to schedule a meeting, they were able to reserve an early time slot for us to quickly resolve the problem. Overall the company is great, but the quality of installation and service all comes down to who comes to service, fix, or install the door.
Answer from pro:
Thank you Ray for this review and your understanding that bumps do sometimes occur and it is how a company responds that really matters. Our team is always there for you and we want your experience at Dodds to be easy and comfortable.
Reply created 4 Aug 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 31 Jul 2015
Garage Door
Great Service! On time as promised and very friendly installation team. Will surely continue to use Dodds for all after sales service and recommend to all our friends and family
Answer from pro:
Thank you for this review Alpesh. Since 1958 every Dodds team member is fully committed to maintaining our excellent standards of service and support.
Reply created 31 Jul 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Jul 2015
Garage Door Repair
I called Wednesday afternoon and they were there Thursday morning as promised. Their technician made a difficult job look easy. That was the second time I used Dodds to fix a broken door. On the first occasion, I first called a more local company. They said they didn't have the parts to fix the broken spring on my Stanley Door. That resulted in my first call to Dodds. They replaced the broken spring while I was at work - I just left one of the garage doors open for them to gain access and gave them my credit card over the phone. I only wish all service companies were even 75% as good as Dodds. Both my experiences with Dodds have been excellent!
Answer from pro:
Thank you for this terrific review CW. At DODDS your satisfaction is guaranteed. Our unparalleled reputation is based on the satisfaction of our customers. Each and every one. Day in and day out. 365 days a year and 366 in a leap year :)
Reply created 28 Jul 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Jul 2015
Garage Doors
Dealing with Dodds was a very good experience. Mike returned my phone call (which turned out to be a novel experience when dealing with garage door installers). He turned up for the appointment on time, gave helpful advice which aided me in decision-making, and gave me a quote. I wanted a non-standard configuration of panels (please see photos) which Mike accommodated. However, I was not able to get the doors in dark brown. That colour just wasn't available from the manufacturer who could provide the configuration I wanted. I wanted minimal and non-fussy hardware which Mike accommodated. The doors are insulated which has already made a difference to the temperature in the room above the garage. The new rails and gliders make for a much more quiet opening and closing of the doors. I had to find my own electrician to have an outlet installed into which the new door opener could be plugged. The job was finished in two days because the installer fell ill late in the afternoon. But, hey, people get sick. The job was started on a Wednesday and concluded on a Saturday. I would definitely recommend Dodds Garage Doors and to Mike in particular.
Answer from pro:
Thank you for this review M. DODDS reputation for excellent customer experience is on the line every moment of every day. We will never let you down and are always there for you.
Reply created 22 Jul 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 Jul 2015
New garage doors
We needed to replace our 2 garage doors and after receiving a handful of quotes decided on Dodds given the quality of their product, style choices (mix of short and long panel), reasonable price (slightly better than others), and excellent reputation. We went for the commercial grade tracks and hardware for a nominal charge of $15 extra per door and matching aluminum capping for around the doors. Installation took about 5 hours for one guy and it was done beautifully. Doors look and work great, I am very happy we went with Dodds!
Answer from pro:
Thank you for this review Andrea and we too are happy that you chose DODDS. When choosing Dodds you can just sit back and relax knowing that you are working with the #1 garage door company in the G.T.A. as voted by you, for the Consumers Choice Award, for 15 years in a row!!
Reply created 17 Jul 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 Jul 2015
Garage Door repair
A boat on a trailer was backed into our closed garage door. We called Dodds on the week-end, they responded early Monday and we outlined the problem. The repairman was there Tuesday.. did a great job and was a nice guy.. the price was reasonable. It was fixed on the first appointment.. and no hard sell to buy a new door. He made sure every thing worked before he left.. and he put on a new lock and key ( We lost our old keys to the lock)
Answer from pro:
Thank you for this review Joanne. At DODDS you receive unparalleled value for every single dollar that you spend. Dodds average invoice is among the lowest in the G.T.A.
Reply created 17 Jul 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Jul 2015
Garage Door
My new garage door was installed on July 2, 2015. I am totally pleased with the installation and the client service from shop at home to the final stage. I have used Dodds on other occasions and will continue to do so. Anne
Answer from pro:
Thank you for this review Anne. Simply call Dodds for a FREE at home, no obligation consultation and a knowledgeable and professional Dodds garage door expert will visit you in the comfort of your home and give you all the time you need to build a no-pressure and FREE estimate.
Reply created 10 Jul 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Jul 2015
Garage Door & Opener
I never knew I could be this excited about a garage door! Every single person we dealt with (sales, customer service, operations) was extremely professional. They helped us choose what would work best for us and basically handled everything. I wish every company was so great to deal with.
Answer from pro:
Thank you very much for this review Michelle. Reviews such as this is what excites us :). DODDS sets the benchmark in customer experience for garage door companies across the G.T.A.
Reply created 8 Jul 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 7 Jul 2015
New Garage Door
We wanted to replace a 40-year old one=piece door. Sent out 4 e-mails to companies advertising garage doors. Only one replied, Dodds Garage Doors. Michael came out within the week and within 30 minutes we had selected a door style and colour. As he wrote the contract, Michael explained each feature - and why it was there. 3 or 4 weeks later we received a call that our door would be installed on July 2nd. Jacob arrived just after breakfast, introduced himself and got straight to work. He's a big boy, and strong. I got my coffee and pipe and sat down to watch. (ok, sometimes I was looking right over his shoulder). Everything was explained - twice, if necessary. In the end the job was finished and garbage cleaned up. About 4-5 hours elapsed time.I would vouch for Jacob (and he people who employ him) any time. The work was professional, thoroughly explained and accurate. It was also a great improvement over the original installation by the builder. Thanks MIchael for teaching me about todays doors and guiding our choice. And thanks Jacob for being friendly as well as efficient. A good job all around.
Answer from pro:
Thank you for this review George! Dodds will show you the easy, comfortable and affordable path to choosing your garage door. A Dodds garage door professional will assist you every step of the way as they help you to understand all the choices and options that you have.
Reply created 8 Jul 2015