Dodds Garage Door Systems Inc. reviews (1079)

Thank you Don we appreciate this review. Dodds reputation for excellent customer experience is on the line every moment of every day. We will not let you down. We are always there for you.

Thank you Bo for this great review. Our clients benefit from our exclusive buying power that provides the highest quality for a great price. That is why Dodds has been voted #1 by the Consumers Choice Awards for the fourteenth year in a row,

We are sorry that this client at first felt she had reason to write a negative review and apologize that she felt slighted in any way. We do however wish to set the record straight as follows: 1] The original email address of the client’s husband had been incorrectly recorded as .com instead of as .ca but when the .com address is used there is no bounce back as it too is a valid email address with the exact SAME name. Thus when an email was sent to the client the assumption was that it had been received on the other end. An honest mistake, that only came to light when the client eventually called us. Clients often delay their installations despite the fact that we send out email notices so there was no reason to think otherwise in this case. Had the email bounced back the client would have certainly been contacted by phone. 2] On the day of the original installation November-29-2014 the weather forecast was: "Morning Weather Webcast: Nov. 29, 2013 Morning wind chills into the negative double digits, highs of -2 C this afternoon with mainly sunny skies". Unfortunately at time of booking the installation it was impossible to know that it would be that cold and since capping entails bending of aluminum without gloved hands and moreover since caulking won’t work at below 0C the installer politely advised the client the capping could not be done that day and could only be done when it warmed up. Who knew that we would have such a severe winter and only now in April are we finally able to resume capping. At no time was the client at risk of paying for the capping in advance since the work order copy reflects the capping being deleted from the total and the client issued a cheque for the lower amount excluding the capping. 3] The “Whitby office person” referred to has been with Dodds for 9 years and has never ever been accused of being rude. In fact she holds our clients in the highest esteem and will bend over backwards to resolve issues. It is unfortunate that Maura had a negative reaction but some factors such as errant email addresses and severe winters are simply out of our control. 4] We did not hear from this client again since the installation in November and it appears that the review that has been posted on April 8 was prompted by us calling the client to set up an appointment to complete the capping as it has now finally warmed up. In addition an email was sent out to the client’s husband advising that we had resumed capping. As soon as the client contacted us the capping was completed expeditiously.

Thank you for this great review Dave. A Dodds Garage Door professional will assist our clients every step of the way from helping them understand all the choices and options available at an affordable price down to the final installation.

Thank you for this review Steen. We are committed to helping you choose the perfect door for you, your home, your street and your budget. Every customer-every time.

Thank you Tim for this review. Buying a quality garage door from Dodds is easy, comfortable and affordable.

Thank you Kathy for this kind review. Our team is always there for you. We want your business and we want your experience with Dodds to be easy and comfortable.

We appreciate it when clients take the time and effort to review us. Thank you William. A Dodds garage door professional assists you every step of the way as they help you to understand all the choices and options that are available from beginning to end.

Thank you Stephen for this wonderful review. We are proud of our unique achievement and recognition in excellent customer experience as evidenced by Dodds having been awarded the Consumers Choice Award as the best garage door company in the G.T.A for 14 years in a row!

We appreciate this review Rich. We serve one customer at a time and that is you! Every Dodds team member is fully committed to maintaining our excellent standards of service and support.