Dodds Garage Door Systems Inc. reviews (1079)

Thank you for remembering our radio spot and for using us to provide service.

Dodds does 12,000 service calls per annum and has been in business since 1958 so that at least 648,000 clients have used Dodds and as all these thousands of clients can attest to we always make full disclosure when a client books a service call by advising upfront that we have a minimum labour charge of $117 plus HST covering up to 1-1/2 hours of labour, travel time included (This charge applies irrespective of whether the call takes 2 minutes, or twenty minutes or 1-1/2 hours.). Anyone can call Dodds a thousand times in a row and that is exactly what any prospective client will be told so the bill that was presented to MH parents would be exactly in accordance with this original disclosure. i.e. $117+HST=$132.21. We question why MH does not mention this fact in her review? Our technicians are all professionals who do not get paid any commission so there is absolutely no incentive for them to give a client anything but their best professional opinion every single time. Our technician simply advised them of what he believed to be the best recommended course of action i.e. replace both the door and opener. In the review MH states that another repairman “ installed a new garage door motor” and states “Problem solved” but the jury is still out as to whether this is in fact the best course of action and while this is partly in agreement with our technicians recommendation the client will still have an old garage door that could break down now or at any time in the future. The client had an old and obsolete one piece door with the springs in bad shape and since parts are no longer available for this type of door the Dodds technician recommended replacing both the door and the opener. The other door company simply replaced the opener and in our professional opinion the problem is not solved but is an accident just waiting to happen.

Your review is much appreciated. Thank you.

We normally give a timeline window and try and follow this to the best of our ability. However, problems may arise with traffic, weather, complications on sites, etc which may cause us to be delayed. In the above case our technician did call and alert the client that he was running behind schedule but we do apologize that he did not call the client until the end of the given timeline.

We are glad that we met your expectations and thank you for the review.

Since this door is a couple of years old the reason it is creaking and groaning may be due to lack of lubrication. It is imperative that the hinges, rollers, springs, bearings, in fact any moving part, be lubricated at least every six months. Please refer to the owners manual and our web site www.doddsdoors.com for more advice.

We are pleased that the only surprise was how good your experience was. We are striving to make every clients experience when dealing with us as hassle free as possible. Thank you for the review.

Thank you for taking the time to submit a great review.

We will pass your kind words on to all concerned. Thank you for your review.

Thank you for your review. We are pleased that we lived up to your expectations and ours.