Drain Rescue Plumbers

Rating: 4.5 out of 5

Drain Rescue Plumbers reviews (769)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2018

    replace leaking hot & cold laundry hoses and laundry tub facuet.

    Customer service was above expectation! The Plummer, Wayne was punctual, came within few hours of the call. His workmanship was notably over the top. Not only was his work done very well, he was also helpful as he explained what he was doing as he worked along, while I watched. Besides that he impressed me very much with his attention to being neat & taking care to clean up every drop of residue or water droplets as he worked, as well as being very conscious of not tracking up the floor. Truly a caring person. Added to this he came back to reinstall the laundry faucet which needed replacing as it was making a grinding sound when turned on. No charge for the installation of the new faucet. Sonia, & Olga at Drain Rescue went above & beyond to accommodate me to ensure I was happy with their service. They reduced my cost to compensate, were polite, considerate & understanding of my request. To Wayne, Olga and Sonia, a very grateful thank you. Yes, I would recommend this company for your plumbing needs.

    Answer from pro:

    Thanks for writing in Ann! We always love good word of mouth because it means people are putting their own trustworthiness on the line by standing behind our work. We always try to keep account of those who have recommended us. Thanks for choosing Drain Rescue Service for your plumbing and drain needs.

    Reply created 6 Nov 2018
  • Review from colinparsons60 Parsons
    Rating: 5 out of 5
    Review left on 1 Nov 2018

    Kitchen sink blocked

    Plumbing arrived with in half hour. Was done in 15 min. Nice guy, very polite. Good job.

    Answer from pro:

    Thank you Colin! It was a pleasure to know we solved your plumbing needs so quickly. Drain rescue team.

    Reply created 6 Nov 2018
  • Review from Carolyn Kerr
    Rating: 5 out of 5
    Review left on 31 Oct 2018

    Low water pressure, clogged toilet, dishasher

    we had a water pressure problem in my kitchen tap, problem with my dishwasher not working properly and toilet running on The diagnosis of everything was excellent. We decided we would install the fixtures ourselves but would definitely use them again. He was courteous and very knowledgeable.

    Answer from pro:

    Thank you for the response, Caroline! We love to hear that a member of our team has left a lasting impression! Customer satisfaction and loyalty are large points of pride for Drain Rescue!

    Reply created 6 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Oct 2018

    Installed pipe and shutoff valve

    The city said we needed a new pipe and shutoff valve and Brian from Drain Rescue did a very professional job. No mess and it works well!!! I would recommend them to everyone.

    Answer from pro:

    Thanks Alice for choosing drain rescue. We appreciate your feed back.We well let Brian know of your kind words.

    Reply created 6 Nov 2018
  • Review from Mary Covi
    Rating: 5 out of 5
    Review left on 27 Oct 2018

    Clogged main drain-Oakville, On

    Quick, polite, efficient response on phone and coming to house for weekend emergency sewage drain backup. Quickly cleaned out inside drains and identified location of blockage on Town property; called town who came, but couldn’t clear until next day. Plumber who came to house equally quick, polite, efficient and effective —cleaned up well. Very happy, thank you.

    Answer from pro:

    Thanks for writing in,Mary! I'm glad to hear that you had such a positive experience with Drain Rescue!

    Reply created 6 Nov 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Oct 2018

    Plumbing

    A few days ago I was doing laundry . The washing machine empties its water in the laundry tub. Both did not drain and there was water sitting in it. I tried to unclog it myself by pouring liquid plumber and hot water but it didn't work. I called Drain Rescue and at 9 pm Juan arrived. He unclogged the drain with a tool he brought and it completely fixed the problem. What a relief it was. Juan is a nice young man, very professional and helped me out. Great job.

    Answer from pro:

    Thank you Malte for your kind words. We well let Juan know how pleased you where with our services. Thanks again for using drain rescue.

    Reply created 6 Nov 2018
  • Review from Customer of Drain Rescue Plumbers
    Rating: 2 out of 5
    Review left on 24 Oct 2018

    Good service, but $470 for a small job, and then tried to upsell for triple the cost.

    I asked over the phone for a price estimate, but they wouldn't tell me their fee schedule over the phone. The worker showed up after just 3 hours of me calling. It would have been nice to put some newspaper on the floor instead of making a mess of the floor and then trying to clean it all up afterwards. He did a fine job cleaning the clog under our urinal - but charged over $500 with tax for 45 minutes work. Then told me the unclogging that was done today was only partial. For a full, complete, unclogging (explained with pictures of blocked pipes) it would be over $1400. Next time I'll call a plumber and pay around $150.

    Answer from pro:

    Thank you for your feedback Danielle. We are glad to hear from you that overall you are satisfied with our services. Our technician came to your site within 30 min after you called us, unclogged the urinal and left the area clean. As for providing price over the phone in most cases it is impossible, that is why the best practice is to send a plumber (free of charge) to the site to assess the problem and to provide the most accurate estimate – which was done in this case and you agreed on it. There is never an obligation to go ahead with our service, you have all options to shop around if you wish to. Our prices are based on the job, we do not charge customers hourly, so whether it took him an hour or 3 hours the price would have been the same. We can’t match the price of a handyman, we are a well established licensed plumbing company and there are other expenses that are included in the price. Overall on the market our prices are very compatible but you have to compare/measure it to the quality of the same standards. Because of a lot of uric acid build up (you were on site and he show it to you) he recommended a more permanent resolution which would be a hydro jet, but you decline it as your lease is almost up. Customer service is important to us and we strive on providing the best service possible.

    Reply created 25 Oct 2018
  • Review from Customer of Drain Rescue Plumbers
    Rating: 5 out of 5
    Review left on 23 Oct 2018

    Re and re

    Plumber came quoted agreed on the price Very friendly, knowledgeable efficient and respectful Cleaned up all mess and took it with. Replaced old cement laundry tub and replaced with new and new lines. Excellent work!

    Answer from pro:

    Thanks for writing in dear customer! It's great to hear that you found everything to be taken care of quickly and in an effective manner!

    Reply created 25 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2018

    Fix sewer line.

    The work was done well and neat and professional finished .when we called they were at the front doors asap.

    Answer from pro:

    We do appreciate your review and thank you for taking the time to share your experience here with others. It is a good feeling to know that we could be of assistance in a timely manner that suited your needs. Thanks for choosing Drain Rescue.

    Reply created 25 Oct 2018
  • Review from Jonathan and Rachelle
    Rating: 5 out of 5
    Review left on 18 Oct 2018

    remove clog and fix broken sink

    We had a clogged and broken sink. They did a great job in fixing our broken sink and unclogging. Highly recommended.

    Answer from pro:

    Thanks for the kind words! I'm happy to hear about your positive experience and will make sure that the individuals involved with your issue know as well! Customer satisfaction and loyalty are large points of pride for Drain Rescue!

    Reply created 25 Oct 2018