Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1699)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2007

    Drain replacement/repair

    Armando and his crew did an excellent job when they repaired and replaced our sewage drain. Actually when the back-up occurred Sunday June 3, Matthew was there within the hour and opened up the drain sufficiently to release the backed-up sewage from the basement. Even though the damage was done, it was gratifying that the length of time we were in that state was minimized by their quick action. The subsequent repair was done in a most professional manner and we were apprised all the way along as to what the problem(s)was and the required fix. At no time did I feel pressured or misled on any aspect of the job which is really important because it does build trust. The clean-up and final inspection were exemplary. In fact the company that has been doing the interior clean-up for us remarked on the great job that was done and asked what firm had done the work. I was more than happy to make this referral and I was told they will definitely consider using DrainWorks in the future. Again many thanks for a job well done!

    Answer from pro:

    Your review is important to us. We appreciate you taking the time to post such a positive account of the service DrainWorks provided.

    Reply created 2 Jul 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2007

    Replace 53' of sewer drain

    Armando and his team including Adrian and Eugene were extremely professional and respectful. They not only showed us all the problems with our drain using a camera inspection, but explained every issue and gave us several options regarding the work and ways to complete it. Armando gave us an option which prevented us having to tear up a floor in our newly completed rec room in the basement, saving us money and inconvenience. Tarps were laid down and every care was taken not to make a mess or leave foot tracks through our house. They always arrived on time and even early, and Armando had extra crew on a Saturday to complete the job as quickly as possible. The crew even took care when digging a hole at the front of my house to keep the plants from the garden, even though I had said it was okay to get rid of them. A final inspection was also timely and efficient, and demonstrated what an overall great job had been done. I would highly reccommend Drainworks to anyone needing this type of service, you will not be disappointed. Thanks to Armando, Adrian, Eugene and the rest of the crew. Best regards, Lynda Cudney

    Answer from pro:

    As our technicians are full time salary based employees rather than commission-driven freelancers, it grants them the time they require onsite to discuss your options and establish with you, the homeowner, the best course of action for a solution to your problem. We appreciate your review of the "extremely professional, respectful, clean, timely and efficient" service you received from DrainWorks. Thanks again!

    Reply created 2 Jul 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 May 2007

    Kitchen drain clog

    We had a tough kitchen clog that liquid drano couldn't fix. Calling a plumbing company was my last resort, but I'm glad I found DrainWorks. They came the same day I called (a Sunday). It was a challenging job, but Jeremy took care of it. He was professional, friendly, explained everything he was doing, and the price was more than reasonable. I highly recommend this company and wouldn't hesitate to call them again.

    Answer from pro:

    We appreciate your review and assure that you can feel confident recommending our services to your family and friends.

    Reply created 2 Jul 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 May 2007

    bathroom tub backed upsnaked 40 feet to release

    Jeremy was prompt, polite, and even wore shoe covers while in our home. We are most satisfied and would not hesitate to call DrainWorks at any time in the future. Many thanks to Jeremy and to DrainWorks Mary-Ann and Don Hathaway 93 Hounslow Ave North York M2N 2B1

    Answer from pro:

    We appreciate your review and thank you for your business.

    Reply created 29 May 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 May 2007

    Replacing sewer trap including associated pipe

    18 people on our street have had their old ceramic sewer trap crumblein the last 8 years so I have seen just about every company possible do this type of work. I was impressed with DrainWorks after I saw them do a wonderful job of fixing the same job for our neighbour. However, I did get other quotes and, they were by far the lowest - as well they stuck to it. They gave me a detailed explanation of what needed to be done and an equaloly guaranteed quote. They came over as quickly as possible and managed to be here an entire day early. They also called to confirm their arrival. They were curteous (they even wore slippers in the house, covered the lawn with a tarp and did as little damage as possible to the ground), friendly, amazingly efficient, gave frequent updates and gave a good explanation of their findings. They hadn't even left my yard before we recommended them to another family with an urgent problem. It has only been 4 hrs since they left and my friend has called back saying they hired DrainWorks and all is well. They also managed to catch my runaway puppy and went so far as to arrange a city inspector on short notice and have gone to the trouble of filing the grant application for me. Thanks Lou and crew!

    Answer from pro:

    We really appreciate your review of the positive service and repair you received from DrainWorks. We are flattered that you have referred us to your friends and we assure you that we make every effort to exceed all our customer's expectations. Thanks again.

    Reply created 29 May 2007
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 May 2007

    House main drain issue

    Armando and his team were terrific ! My excellent experience with DrainWorks started with the initial call after they came highly recommended to me from a good friend. The first service representative I spoke with asked very specific & qualifying questions that made me feel comfortable instantly that he understood my issue. He was also attentive & courteous. They showed up at the designated time and completed the work as outlined to me. Great job ! You cannot tell that I had any drain work completed once they left. They put our garden right back to where it was before they started. That is a very big pet peeve of mine when dealing with contractors in any trade. If they clean your space after work completed to the original state, they ROCK and I will highly recommend them to friends just like I am here.

    Answer from pro:

    We really appreciate your review and account of the service you received from DrainWorks. We are conscientious in taking all the necessary steps to ensure that all of our customers are as satisfied as you have been satisfied to the point where you want to share that positive experience with your friends. Thanks again, we look forward to serving your plumbing or drain needs in the future should you require our assistance.

    Reply created 29 May 2007
  • Review from Pat
    Rating: 5 out of 5
    Review left on 22 May 2007

    Backed up drainpipe due to tree roots

    I went outside after the work was finished to see how things looked and was amazed at the fact that it didn't even look as if things were touched. I have never seen such cleanlliness or dealt with such lovely people. Å true joy!!!

    Answer from pro:

    It is true we make every effort to be as unobtrusive to your home as possible and take all the necessary steps to ensure everything is just as we found it. Thanks again, we appreciate your review and your business.

    Reply created 29 May 2007
  • Review from bconard
    Rating: 5 out of 5
    Review left on 19 May 2007

    Get rid of smell from bathroom sinks

    The DrainWorks technician, Jeremy, was professional and competent. He listened carefully to what the symptoms were and then told us what he was going to do. He reported back to us after the work was finished that he had removed considerable material from the drain. We have had no smell since the work was done. We will call this company again with any of our plumbing needs.

    Answer from pro:

    We look forward to being your plumbing and drain repair service providers should you require our services in the future.

    Reply created 29 May 2007
  • Review from Robert Carter
    Rating: 5 out of 5
    Review left on 7 May 2007

    Complete Trap Removal and Sewer Line Removal

    We were extremely impressed with Drainworks and our main technician Armando. They diagnosed our exterier trap and interior sewer line problem quickly and showed me where the problems were and gave me a couple of options on proceeding. In the end I did more work than I thought I'd do just to be safe as well as take advantage of the City of Toronto's $2000 rebate. All in all I'd highly recommend Drainworks from both an quality and honesty perspective. When you're facing potentially thousands of dollars of work the latter becomes that much more important. Not that I wanted to pay to have this done but I'm glad I followed their advice and don't expect any potentially expensive water back-up again in the future.

    Answer from pro:

    Our technicians are full time salary based employees rather than commission-driven temporary employees which is why they provided you with the 'honest' advice you received. No one wants to incur the cost of unforeseen repairs, but we are happy that you have placed value on the advantages of proceeding with our recommendations. Thank you again.

    Reply created 29 May 2007
  • Review from Brian A.
    Rating: 4 out of 5
    Review left on 28 Apr 2007

    Leaky faucet

    I had a leaky faucet in my basement bathtub. I called Drainworks to come over and fix the problem. A half hour later Ernesto showed up and did a perfect job. I tried to do this job myself but I didn't have the proper tools to do it. Ernesto showed me the tool that I needed to get the job done. Next time, I will tackle a similar problem myself. I will, however, continue to use Drainworks. Drainworks has never let me down. My only complaint is Drainworks' prices are too high. I especially appreciate that Drainworks' employees are professional and clean.

    Answer from pro:

    Thanks for your review. We appreciate your continued use of our services. It is unfortunate you felt our prices too high, especially since you had committed to paying a $69 evaluation fee prior to sending our plumber over. In addition, we deducted $10 from a coupon we supplied on a previous visit, bringing the cost of your repair to $70. We are determined to provide you the best service possible from the best employees in the business. Having provided you with such, the price you paid was more than reasonable based on industry standards. We do appreciate your review and thank you for choosing DrainWorks!

    Reply created 28 May 2007
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