If you're looking for a reliable and professional company to solve a drain issue in your home, take it from us, we're repeat customers: Call the folks at DrainWorks. You will not be disappointed. In fact, you will come away from the job a more educated homeowner.
Ok, so here's a bit of history to put this review into context. We found DrainWorks about two years ago on Homestars and used them to clear our clogged stand-up shower drain in our ensuite. At that time, we were serviced by Matt, who assessed the situation, quoted us upfront and walked us through the entire job, step by step. Our home was a new build, so the issue was primarily collateral debris that was left in the drain from the builder. Matt's professionalism was exceptional in that he took the time to educate us on the way the drain and pipes worked and the factors that would lead up to this type of blockage in a new home. He even taught us about the type of snake he was using and how it worked. He was polite and earnest, he listened to our questions and made us feel like we were important as the customer. This professionalism and the overall satisfaction we had with the job done is what caused us to call them again.
Alright, so here we are two years later. The same shower drain clogged up recently, this time we suspected that something different was going on. So we got back on Homestars and looked up Drainworks. We noticed how many exceptional reviews they had received in the past two years since we used them and that the company really seemed to be thriving -- not surprising based on the level of customer service they had provided us. We were thrilled when told that Matt was still with the company and that he would be servicing us again. DrainWorks quoted us a price range based on the information we gave them on the phone and reminded us that the final cost would depend on Matt's assessment of the problem.
Well, we're happy to say that once again we were impressed with Matt and DrainWorks. He knew what was going on right away, explained his assessment and quoted us a price in the low end of the quote we were given on the phone. He then walked us through the job as he cleared the drain, explaining what was happening every step of the way. Then, he gave us a few suggestions on preventative measures so that we could potentially avoid the situation in the future. Because the job ended sooner than expected, my husband casually asked Matt about a toilet issue that we are having, just to get his opinion. We did not expect to get such a thorough explanation of the problem. Matt even gave us options for fixing the problem, one of which included my husband attempting to do it on his own -- Not gonna happen! He also suggested using a different division of DrainWorks that specializes in this type of work.
So what's the bottom line? Simply put, DrainWorks delivers beyond your expectation. We take pride in our home and we try to find hard-working, affordable and professional people to help us keep it looking good and functioning well. If you feel the same and you ever find yourself with a drain issue, call DrainWorks without any hesitation. Believe us, they're worth it.
