Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Oct 2010

    Drain service

    I was told I didn't have a basement drain and was looking at having one put in. I called Drainworks based on the reviews I saw on homestars and was very satisfied with their work. The two gentlemen that came found the drain that no one else could locate, showed me that my drains were actually in great shape, and saved me from spending unnecessarily on a new drain. They even changed the tubes on my washing machine that had started rusting, and levelled it for me to stop it from rocking back and forth during wash cycles. Thanks Mike and Eric. I would definitely recommend these guys, they were so nice and did a great job too!

    Answer from pro:

    **Thanks Kadie** We are grateful for the review and are very pleased to read that we were of assistance and that you were satisfied with our service. Thanks for choosing DrainWorks and thank you in advance for any referrals you make on our behalf. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 3 Nov 2010
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 26 Oct 2010

    Toliets leaking

    The toilets in my home were leaking. Based on the reviews from Homestars, I called Drainworks. The plumber that came to my home suggested that they all needed to be replaced - that fixing them would not be a good solution longterm. I went along with his suggestion, not really knowing any better. The cost was quite sustantial - over $300 for each toilet. Furthermore, as he was fixing them, he tired to add on more cost by telling me that now the supply valve needed to be changed and he could not warranty the service if there was to be a leak. He told me that I leak could be so severe that it could damage my downstairs ceiling. I felt that he was just trying to get more money from me. Needless to say, after such an expensive repair job, I will not be using their service again.

    Answer from pro:

    **Rakhi** It is not possible for us to even begin to address any of your concerns since you haven’t given us a first and last name or an address; neither has HomeStars. With that being said we have still taken a look in our data base and none of the calls even remotely resembles the description of your review. Please feel free to contact us so that we can allocate this review with the service call. Based solely on what’s written, having 3 toilets supplied and installed with all the necessary parts by a licensed plumber with all insurances at the price you stated seems like a great value, also if it had been us who provided you with service, you would have been given that price upfront. Feel free to call our office.

    Reply created 16 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Oct 2010

    Floor Drain Blockage, camera scope and snaking

    I found DrainWorks on the Internet and recognized the company from seeing their vans on the road. All of my questions were answered when I spoke with Will on the phone, and I was pleased to find he could provide an estimate for the camera scope over the phone. He said he could have a technician at my house within a few hours. I said I wanted to do some cost comparisons and he understood. He told me to feel free to do some investigation but was kind enough to share with me what makes DrainWorks stand apart from other drain companies. It didn't take long for me to call Will back. When I asked if there was an additional charge because it was after 6 pm on a Friday, I was so surprised to find the rates are the same any time of day or night, weekday or weekend. The technician, Matt, showed up right on time and the comfort I had with DrainWorks over the phone grew once Matt started explaining the problem. He took his time to help us understand our situation and what our options were. He was professional and his experience and ability shone through as he worked. He took great care to ensure he cleaned up the work area before he left. It's never nice to find there is a problem with your household plumbing, but getting it fixed so quickly and by such a customer service focused company made the experience much easier. Thank you very much.

    Answer from pro:

    **Thanks Tracey** It was an absolute pleasure reading your review and learning just how satisfied you were with the whole DrainWorks experience. Thank you so much for sharing these kind words. We certainly look forward to being the plumbing and drain service providers you can rely on in the future and refer with confidence.

    Reply created 3 Nov 2010
  • Review from Circus_boi
    Rating: 5 out of 5
    Review left on 20 Oct 2010

    Backed-up Shower Drain

    Our recommendation of Drainworks is because of their promptness and professionalism in service. They snaked our backed-up shower drain quickly and the technicians (Mike and Eric) wore booties and cleaned up the bathroom with disinfectant before they left. Jean-Paul was courteous and informative on the phone in providing quotes, options and in setting up the appointment. Keep up the great work!

    Answer from pro:

    **Thanks Circus_boi** It was a pleasure reading your review and learning just how satisfied you were with our service, from initial phone call into the office, to the completion of the job. We definitely look forward to being the plumbing and drain service providers you rely on should you require assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 20 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2010

    Object Removal from Drain

    Drainworks made my night. I foolishly attempted to seal an open drain in my home with a cap. The cap fell into the drain, clogging it! Within 90 minutes, Jeremy was at my door. He used the camera to find the cap, used a fancy wire trick to get into the right pipe, and was easy to get along with. Despite my being a complete fool, he made it seems like this was perfectly normal! Thank you Drainworks. (They would get a 10, but the phone salesman was a bit pushy)

    Answer from pro:

    **Thanks Ben** We are grateful for the review and thank you for sharing this experience here with others. It is rewarding to know that you were satisfied with the quick service you received. Regarding the customer service representative in the office, please be advised that we were simply promoting the urgency to get someone over as soon as possible to avoid any water use causing a larger problem in your home with flooding, or even worse, by having the cap get stuck in an area where it would be impossible to be retrieved. We are glad we got out there when we did and that we were able to rectify the issue. We look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.

    Reply created 20 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Oct 2010

    unclog a toilet

    I've used DrainWorks many many times (too many). They are always fast, efficient, and courteous. I just wish that the cost was a bit less - but no choices there.

    Answer from pro:

    **Thanks N.Abbott** We appreciate your review and thank you for your patronage. It is nice to know that you continually find our service fast, efficient and courteous. Also, please be advised that our pricing is in line with industry standards. We do look forward to being the plumbing and drain service providers you continue to rely on.

    Reply created 20 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2010

    Basement drain back-up

    The day I called Drainworks, Mike came over to assess the damage and quote me their price. Two workmen came the following morning and they had the floor dug, drain replaced and re-cemented within six hours. During the process they broke the ceiling light and were working in the dark part of the time. When they left they made no mention of the damage and I had no light in the basement. I had to follow up to have the problem resolved.

    Answer from pro:

    **Thanks Julie** We value your review and are glad to hear that you were happy with Mike’s service. Regarding the broken light bulb, we did take this matter up with our crew and although no one recalls breaking a light bulb, in the name of good customer service, we took your word for it and had a technician sent out to your home to replace it within an hour of your call into our office, which was the first time we were informed of the issue. We do look forward to hearing from you again should you require quick service for any future plumbing or drain related issues. Thank you for choosing DrainWorks.

    Reply created 20 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2010

    Blocked drains

    This company is exceptional when you have a drainage issue. A few years ago I had some tree roots in the drains and these folks responded quickly ( 1 hr ) the blockage was removed and remedial actions suggested. The works was done quickly and efficiently. Last week the tree roots appeared again and the floor was dug up to remove and replace pipes that had been breached by the root system. This was all done on one day, no problems, inspected and a camera used to make sure that everything was perfect up and down stream.The site was cleaned up and all debris removed and closed in with concrete. They were there at 8.00 a.m. and gone by 4.00 p.pm. You would hardly notice that they were there.If I have any issues with my drains or plumbing. I suggest Drain works. They are reliable, prompt. efficient. I recommend them without reservations. Iain Munro East York.

    Answer from pro:

    **Thanks Iain** It is great to read such a glowing review regarding our services, past and present. We certainly appreciate your patronage and thank you in advance for any referrals you make on our behalf. We look forward to being the plumbing and drain service providers you continue to rely on should you require our assistance again in the future.

    Reply created 20 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2010

    clear floor drain pipe

    We had some water backing up from the floor drain. I did a quick inspection and realized that the job was too big for me. I took a look for a plumbing company on the internet and I recognized the picture of the DrainWorks company truck as having worked in my neighbourhood. I called and was handled very professionally on the phone. The person scheduled an appointment for me and even called me back to let me know that the truck was on its way. A person who introduced himself as Matt arrived very quickly and took a look at the job. He walked me through all of the possible outcomes and made some recommendations. I accepted his estimate and advice and he proceeded to work on the drain. Matt had the drain cleared very quickly and he kept the work area very clean. I was extremely impressed with the service I received from DrainWorks - right from my initial telephone contact to the completion of the job by Matt. We were so pleased that we were up and running very quickly by calling DrainWorks.

    Answer from pro:

    **Thanks Joseph** We certainly appreciate your review and thank you for sharing these kind words regarding the positive service experience you had with DrainWorks. It is great to know that we were of assistance and we do look forward to hearing from you should you require any future plumbing or drain service.

    Reply created 20 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2010

    Drain backup, basement

    My drain in the basement backed up after doing the laundry one day, so I called Drainworks. My email was responded to within 10 minutes, and I had a technician come out right away. The problem was diagnosed within an hour, and the work was completed the next day. The crew was efficient, fast and clean, and by the day after they left it was as if they had never been there. I would highly recommend this company. It was a pleasure to have such great customer service.

    Answer from pro:

    **Thanks Rosalie** It was a pleasure reading your review. It is definitely rewarding to learn how pleased you were with the quick service you received. Thank you in advance for any referrals you make on our behalf and thank you for choosing DrainWorks. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 20 Oct 2010
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