Dupont Heating & Air Conditioning Ltd reviews (117)

In response to this negative review I would like to point out that all work promised was completed on time and on budget as requested by this customer. He left his contractor in charge of the job and we worked around his contractor's schedule and completed the work as requested. We had originally quoted this customer on a plastic piping system (which was completed) and then he changed his mind and wanted to run copper instead. I did not charge him for this change and absorbed all excess costs of material and labour. In the end when we finished our work, this customer started asking for extras in regards to the finishing of the pipes which was not quoted out. We had agreed to use all existing material, other than the new piping, to lower the costs of the job. As I provided him with the costs of the finishing materials, he refused to pay any extras and decided that he will take care of those things himself. We never refused service to this customer and all work was approved by his contractor at the time of installation. When I told this customer that the finishing would be extra to the contract he got upset and threatened to do what it takes to tarnish the Dupont name. As I don’t like to leave any customers with an unhappy thought about the company, I would like this customer to call me back so that I can discuss the issues and hopefully leave him with a smile. Mike – 416-532-2859 We had worked around this customer's budget and his contractor's schedule for this job. The company absorbed most of the extra costs of repiping the system so that this customer would not go over budget. I was extremely fair and sympathetic to this customer and tried to keep the costs as low as possible. When this customer was given the extra costs for the materials he wanted, he flately refused and decided to take on the work himself. I don't know what more I could have done to keep this customer happy. My offer still stands to discuss the issue and work something out.

Hi Matthew, A lot of people complain about poor airflow in the upper living spaces in their homes. Using silicone is the least expensive way but unfortunately we can only seal areas that are exposed. Without being able to see ductwork that is hidden behind walls it's impossible to locate air leaks in these spaces. We use silicone to seal any air leaks that are visible and accessible. The technician asked if you could buy the silicone to avoid paying travel and labour expenses out of courtesy. He was trying to save you any additional charges that you might have incurred. We can try to address your airflow issue in other ways and I encourage you to call the office and we can speak about different options available to you.

Hi John, We tell all our customers the costs associated with any service calls and labour rates before we come out to your home. I'm sorry you feel that you're being held hostage but any service charges are discussed at the time an appointment is booked. We do not have any hidden costs associated with any repairs. We as a company will refund the service call charge to all our customers if they decide to purchase a new unit and we will not charge another service call if you decide to go ahead with any repairs. We do this out of courtesy as we know that purchasing a new unit is costly and it's our way of giving our customers a break on a new purchase. If you don't think that's a fair offer please give me a call and we can discuss the issue one on one. I want to make sure that you are comfortable in dealing with us and that we leave you with a great impression. We provide free estimates to our customers and I look forward to giving you a quote. Mike 416-532-2859

It is unfortunate that the water connection to the humidifier broke. When we received the call a month and a half after the installation, we dispatched a technician immediately to correct the issue. No damages were reported to us nor was compensation discussed due to this problem. We at Dupont Heating and Air Conditioning thrive to satisfy our customers and leave them with a sense of security and a job well done. On the issue of the rebate, we submit rebate forms to the manufacturer and after that we can only call them and push them to process in a timely manner. We have no control over the time it takes for customers to receive the rebates other than being told it takes between 6 to 8 weeks to process. If the customer wishes to contact me to discuss the issue he can reach me at 416-532-2859 and ask for Mike Logozzo. I'll be more than happy to help this customer and I deeply regret the fact that this customer remianed unsatisfied with the work completed by us.