Dyson Canada Ltd.

Rating: 1.9 out of 5

Dyson Canada Ltd. reviews (119)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 17 Sep 2014

    Repair of Dyson

    Called Dyson and paid for repair charges up front, an overhaul is what i asked for, they returned my machine to me not working, i called back, they picked it up again, sent it back , still not working - i called in to repair centre and they advised that I was abusing the machine and would have to charge me once again. I got upset with this and now have one useless, big vacuum ….. i hope whoever responds to this review doesn't encourage me to call the toll free number again - no thanks …. dismal experience

    Answer from pro:

    Hello Paulski, We’re sorry to hear you’re dissatisfied with the outcome of your machine. Our Repair Centres are fully equipped with the best technicians to support machine related issues. What you've been experiencing is quite unusual and consistent with the handling of the machine, outside of the normal wear and tear. We always recommend following the machine user manuals, as well practice proper use to ensure a machine’s warranty and maintain your machine’s overall performance. Should you wish to discuss this further, please email service@dysoncanada.ca and our experts will be in touch. Kind Regards, Dyson Canada Customer Service

    Reply created 18 Sep 2014
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 31 Aug 2014

    dyson dc47

    Very disappointed in this vacuum. Have had it for a year. Worked great at first but now I wish I had another brand. Dyson has replaced the carpet attachment once and the new one doesn't work again. When you put on any attachment suction stops. Clogs very easily. Even I piece of popcorn will clog it. Tips over very easily. Will never buy another dyson product.

    Answer from pro:

    Hi Dawn, We are sorry to hear your DC47 is not working its best. We’d love to resolve this issue, plus share some tips to help improve your machine’s overall performance. Please call us at t 1-877-397-6622 (Monday-Friday between 8am-7pm and Saturday 9am-5pm) or email service@dysoncanada.ca and we will be in touch. We look forward to speaking with you soon. Kind Regards, Dyson Canada Customer Service

    Reply created 3 Sep 2014
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 9 Aug 2014

    Dyson DC32

    I wouldn't rate this unit since I've never gotten the chance to use it. I placed an order by phone with Dyson Canada to buy one of their refurbished units posted on their website (Dyson DC32) and since I wasn't able to go further with the online purchase (for technical reasons which are not solved even today by Dyson - the page will give you an error message) I decided to give them a call. Everything seemed to be smooth and the CSR assured me that the unit is in stock and it will be shipped out in 7-10 business days. As well, I will receive an e-mail confirming the shipping. After more than 10 working days, I called back to inquire about this since I never heard a word from them (or the promised e-mail). The next CSR I spoke with, was apologetic but she didn't seem to know anything about what's happening with the unit. She said that she will call back soon with an answer. By the end of the day (I placed the call in the morning time) no one called back and I decided to call again. The third CSR like the predecessor, didn't seem to know to much and he said that I should wait for few more days (he never mentioned how many but the word was 'soon'). Finally, the next day I decided to cancel and go for the competitors products (there are plenty highly rated and cheaper than Dyson's). Now, since my first experience with Dyson (and this was about SELLING their product) was so bad, I didn't want to taste the feeling of going through warranty issues (if ever I would've needed help) especially since I'm not the only complainer when it comes with Dyson Canada customer service's quality. I really wanted to jump into Dyson's products bandwagon but I never stood a chance

    Answer from pro:

    Hello Constantin, We are sorry to hear about your recent experience. We are committed to providing the highest-quality of customer service and disappointed to hear your experience was anything but. We’d love to speak with you directly and learn how we can improve your experience with us going forward. Please email service@dysoncanada.ca and we will be in touch. Thank you for sharing your feedback and we look forward to speaking with you soon. Kind Regards, Dyson Canada Customer Service

    Reply created 27 Aug 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 17 May 2014

    DC34 Animal

    I am extremely disappointed in this product. My wife purchased it for me and apparently the battery is defective and won't take a charge. I spoke to customer service and was given the option of exchanging the battery (7-10 days) or returning to the store and exchanging it (2 kids under three years old...this is mindblowingly inconvenient). No real apology, no compensation for this ridiculous situation. If this were an inexpensive vac, I'd feel differently, but for a vac this expensive, it is unacceptable. I see this as a reflection of an overall lack of longevity and quality with these products that are so expensive. I will be returning this to the store for another brand because I am afraid there would be another issue down the road. At this price point, it's not worth the risk.

    Answer from pro:

    Hello, We're sorry to hear about your experience. What you are describing is highly uncommon and we would greatly value the opportunity for you to contact us, so we can streamline the exchange process for you and ensure that this machine is meeting Dyson standards. Please email service@dysoncanada.ca and we will be in touch. Thank you for your taking the time to leave your feedback. Kind regards, Dyson Canada Customer Service

    Reply created 20 May 2014
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Feb 2014

    Dyson dc 51

    The worst vacumn I have ever owned. It is supposed to pick up dog hair but basically pushes stuff around. Will not fit under furniture the hand held hose part is awkward to get out and has lousy suction with attachments. The hose is too short to reach walls the cord is always getting tangled. Only had since christmas frustrated every time I try to use it. I think I will go back to sears reliable. I don't know what the big hype over dyson is but I will not recommend this brand to anyone. Very disappointed. The store would not take it back because it has been opened. Thanks.

    Answer from pro:

    Hello, Thank you for providing feedback for the DC51. This vacuum has been designed to be compact and is best used for small homes and condos. The quick release wand and hose are designed for cleaning awkward areas where the cleaner head will not reach. When the power cord length is combined with the total wand and hose length, the machine will have a maximum reach of 28.5 feet. We do have an extension hose that is compatible with this machine and would greatly appreciate you contacting us directly so we can be of further assistance. Please send your full contact details to service@dysoncanada.ca or reach our experts directly at our Dyson Canada Helpline at 1-877-397-6622. We are available Monday to Friday from 8 AM until 7 PM (EST) and Saturday from 9 AM until 5 PM (EST). We are committed to ensuring you are fully satisfied with your Dyson product. Thank you once again for offering us your feedback as we are always looking for ways to make our products as user friendly as possible for valued consumers like yourself.

    Reply created 3 Mar 2014
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 24 Feb 2014

    Dyson Slim Multifloor cordless

    Bought this cordless handheld vacuum to pick up the dust bunnies. It works well for the most part, but I find the On button is uncomfortable to hold for the duration of cleaning session. It feels like it has to be squeezed really hard to keep in on. It is also sometimes difficult to empty the reservoir requiring reaching into a tight space to pull out clumps of debris.

    Answer from pro:

    Thank you for providing feedback on the DC35 DIGITAL SLIM. After listening to feedback, Dyson engineers realized that the trigger should be lighter and easier to use over a long period of time. The trigger has been re-engineered for our latest cordless product, the DC62. By ensuring that the run-time enhancing trigger fits flush to the handle of the machine, the load is shared across the whole hand, putting less pressure on the wrist and fingers. The DC62 also has 2 Tier Radial cyclone technology that generates powerful centrifugal forces that fling larger debris and hair from the airflow into the bin, and allow the inner cyclones to capture fine dust. The hygienic bin is now accessible from either side of the machine and can be emptied with one touch, so you just push down the red catch once to release the dirt. Thank you again for providing valuable feedback that allows us to continually improve our products. If we can be of any further assistance please email service@dysoncanada.ca and we will be in touch.

    Reply created 26 Feb 2014
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 29 Dec 2013

    Dyson 59

    We were firm believers in Dyson and bought a 2nd one, the 59 recently - A MISTAKE. We put it away and are using a much cheaper, better machine now.

    Answer from pro:

    Hello Daniel, We are sorry to hear you are dissatisfied with your machine. We are uncertain what model you have as the DC59 is not sold in Canada and would value the opportunity to discuss your concerns with your machine's performance further. Please email service@dysoncanada.ca and our experts will be in touch. Kind Regards, Dyson Canada Customer Service

    Reply created 28 Jan 2014
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 11 Dec 2013

    Dyson Vacuum Model 26

    Bought this vacuum just over a year ago and have had nothing but trouble with it since it came out of the box. Power head works only when it wants to, always seems to be getting plugged up, have a stress crack in the handle where it joins the wand. I have never heard the term "WIMP" applied to a vacuum until now. Will never recommend a Dyson to anyone. Extremely overrated for the price as my $100.00 Wal-Mart Dirt Devil was every bit as good as this Dyson is.

    Answer from pro:

    Hello Grant, We are sorry to hear you are disappointed with your machine. If you are having difficulty with your machine’s performance, we would appreciate you contacting us and we will gladly provide a resolution. Please email service@dysoncanada.ca and our experts will be in touch. You can also call our Dyson Canada Helpline at 1-877-397-6622 and one of our friendly Dyson Canada employees can assist you. We are available Monday to Friday from 8 AM until 7 PM (EST) and Saturday from 9 AM until 5 PM (EST). Kind Regards, Dyson Canada Customer Service

    Reply created 28 Jan 2014
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 6 Nov 2013

    dyson dc 38

    I couldn't wait to use a vacuum that was so expensive and that I thought it actually work well. First, the carpet cleaning attachment wouldn't work. Then, realized that it was really more of a child's toy vacuum, in that it had to be emptied every time you used it-not a great feature! mailed the defective part to Dyson Canada WHO RETURNED IT TO ME BUT IT WAS LOST IN THE MAIL AND THEY COULDN'T TRACK IT AND DID NOT OFFER TO REPLACE IT. Terrible vaccuum. terrible, rude service

    Answer from pro:

    Hi Laura, We are sorry to hear about your experience and with the service you have received. We would like to locate your account and investigate what has happened. Please email service@dysoncanada.ca and we will be in touch. Kind Regards, Dyson Canada Customer Service

    Reply created 28 Jan 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 19 Oct 2013

    DC43

    I love the vacuum, however I do not feel the power head should breakdown within the first year. Also we purchased it at sears but they have no Dyson authorized service in my area. How is ok for the customer to do the repairs over the phone with a tech? I feel Dyson needs to rethink their "service" policy. I can not recommend Dyson to anyone because the it broke down and they have no authorized service centres. It's weird.

    Answer from pro:

    Hello Holly, We are sorry to hear that you are frustrated with our service and we are always aiming to improve upon our warranty procedures for the benefit of our valued customers. We would highly value the opportunity to discuss this further. Please email service@dysoncanada.ca and we will be in touch. Sincerely, Dyson Canada Customer Service

    Reply created 28 Jan 2014
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