Great Canadian Van Lines

Rating: 4.4 out of 5

Great Canadian Van Lines reviews (180)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2011

    Move from Vancouver to Toronto

    The movers that came to our house were very professional, friendly, and efficient. It was a terrific move: one of the easiest I've ever experienced. We highly recommend them to any corporate or private clients.

    Answer from pro:

    Hi David, Glad to hear everything went well our you move, we look forward to serving you agian. Mark Valliant General Manager

    Reply created 21 Jan 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2010

    move into Vancouver from Quebec

    I am very pleased to move into Vancouver from Quebec by using your moving service, which is really wonderful and I definitely will refer my friends who need moving. Sincerely, Jinlan J.

    Answer from pro:

    Hi Jinlan, I recieved your e-mail in reagrds to our Brick Rewards program and just wanted to follow up and make sure you recieved your discount card. Thank you for your business Mark Valliant General Manager

    Reply created 21 Jan 2011
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 23 Sep 2010

    Move from Toronto to Vancouver

    I recently used Tender Touch / Great Canadian Vanlines for a move from Toronto to Vancouver They were over 3 hours late at pickup (no call) The delivery was 5 days late, again, they never call and keep you informed. It always requires a call to them, they never return calls. Had to ask several times for a discount on the late delivery, no apology from company. Several items were broken, items that were disassembled at collection were not put back (which we had to do) As a final insult, they charged my credit card 2x, which I had to call several times about to get resolved. Don't use these guys!

    Answer from pro:

    Hi MK, Could you please forward more details on your move. Our company has a service assurrance policy. Late pick ups and deliveries result in refunds and credit backs and if there were any damages on your move you should have forwarded a Claim to our office. Our Customer Service Department is fantastic at resolving issues but we need to hear from you before we can attempt to resolve your issues. Please see the Important Documents section on our web site (www.greatcanadianvanlines.com, fill out the Claim Form and send it into the attention of Sabrina Sina she will respond to you immediately. Thank you Mark Vallaint General Manager

    Reply created 24 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2010

    Relocated from Coquitlam, BC to Ancaster, ON

    Your company recently relocated me from Coquitlam, BC to Ancaster, ON. My furniture arrived yesterday and I just wanted to tip my hat to Steve and his helpers on both ends. Steve is prompt, polite and a joy to deal with. In both Coquitlam and Ancaster, I was alone with him and his partners and felt 100% comfortable. They went above and beyond the call of duty and were an absolute pleasure to deal with in a stressful cross country move. You are lucky to have people like Steve, Tim and "Shaggy" represent your company and I trust you will give them their due praise. A satisfied customer.

    Answer from pro:

    Hi DF, We printed a copy of your letter and have given a copy to Steve and his crew. Our crews love it when clients take the time to send their reviews in. Thank you Mark Valliant

    Reply created 24 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2010

    Moving from Vancouver to Richmond

    fantastic service, with professional personable movers! My move was stress free and the staff were very friendly. The crew arrived on time and were quick yet careful at the same time. I will use GCVL again for sure in the future!

    Answer from pro:

    Hi Sean, Glad to hear everything went well on your move, we look forward to serving you again. Thank you Mark Valliant

    Reply created 24 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2010

    Moving from Salt Spring BC to New York

    Great experience! One of the best ever! They arrived perfectly on time and were on schedule, the guys unloading the furniture were very friendly. Exactly what was promised, professional set up. Brilliant customer service. Phillip was of great help. Great deal of pleasure working with them, if I ever need to move again, I’ll use Great Canadian Van Lines. Simply the Best!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2010

    Move from Orilla to Victoria

    First thank you for all of your assistance in a somewhat stress filled series of events. Your crews, in Ontario for loading, and Vancouver Island for the unloading were friendly, courteous and efficient. A bunch of good guys ! ! Your actual costs to the estimated costs involved in the move were very very close which also relieves a lot of the stress. Word of mouth is a very powerful advertising tool, and as we chose GCVL as a result of a personal recommendation, (a move from Barrie Ont. to Vernon BC ) be assured that we will not hesitate to recommend your services. Once again, thank you for all of your assistance.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2010

    Moving Company

    Great Canadian Vanlines was a dream! They were kind and personable and so trustworthy and reliable. They went above and beyond for me and just took care of everything. I would never again go with any other moving company. I have had lots of experience with other moving companies and it is a known fact that some of them are not trustworthy. Great canadian was. They had nothing but my interest in mind. I HIGHLY recommend using Great Canadian.

    Answer from pro:

    Hi Jenny, I spoke to your Moving Consultant (Phil) and he mentioned that there were afew complications on your move and that we were quick to respond and take care of the issues. He also mentioned that you came by the office and dropped him off a nice bottle of scotch for all his help - what a treat! Thank you Mark Valliant

    Reply created 2 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2010

    Move from Toronto to Courtenay, B.C

    We had to write to tell you how thrilled we were with our wonderful move from Toronto to Courtenay, B.C. Your company did a perfect job. The Toronto crew arrived on time. There were two different gentlemen in charge.. One was named Ali, and I'm sorry but I can't remember the other gentleman's name. Both were very professional, introducing themselves to us, shaking our hands. They answered all our questions. All of the other members of the crew also introduced themselves, and everyone was very friendly. They were extremely efficient and fast, and did a great job loading up our furniture. The delivery crew in Courtenay were even better. Larry was the gentleman in charge, and his crew were Mike and Ron. They were just as professional, efficient, and fast as the Toronto crew. They all introduced themselves and were very friendly. They put carpet runners down throughout the house, and put everything exactly where we asked them to. We were very satisfied with the delivery. What we found truly amazing was the fact that absolutely nothing was missing, and absolutely nothing was broken or damaged in any way. Thank you very much for a perfect moving job! We have sung your praises to all of our family and friends, and would not hesitate to use you in the future, or recommend you to anyone we know.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2010

    Moving service from Toronto to Edmonton

    Things went well. I was very happy with the service from GCVL at every level and would easily recommend GCVL to friends. This was our third cross Canada move and GCVL was the best of the three movers we used.
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