In January 2014, the winter was frigid. In the middle of a cold snap, when the temperature outside dropped to -20C, we smelled gas in our basement. It turns out that our 30+ year old furnace had a crack in the heat exchange.
We contacted Husky, and within 30 minutes, a representative arrived at my home. We described our household needs and the representative came up with the most cost effective solution and a quote. By taking into account incentive programs offered by both the Ontario Power Authority and Enbridge Gas, the Husky representative informed us how we could get approximately $1,500 in rebates from on-going programs. (Note the cost posted does not include the rebates, and includes the cost of replacing the chimney liner, which was a separate issue.)
After agreeing to use Husky, they arranged for the Enbridge energy inspector to arrive within the day, a requirement to access the Enbridge Gas incentive program. The following morning, a subcontractor that is regularly used by Husky arrived at my door, and by the afternoon I had a new furnace, and more importantly, heat. It took about 24 hours for me to get my new furnace up and running.
Although Husky does use subcontractors, based on my interactions, it was clear that they have an ongoing relationship and were competent.
The quote given to me on the first day was dead on except for one thing: a $150 water pump. Although we had the option to have a drainage pipe go across the floor, we felt this was too big an inconvenience. Instead, we opted to install the water pump to drain the condensation from the furnace into the washing basin.
The chimney lining was not installed that day because it was too cold. That will be done on a day when it's a bit warmer, and I'll update this post once that is completed.
I like Husky because of their quick response, knowledgeability of energy incentive programs, reliable quotes and competency.
