Insta Insulation

Rating: 4.9 out of 5

Insta Insulation reviews (576)

  • Review from Florence C
    Rating: 5 out of 5
    Review left on 2 Nov 2015

    Attic insulation

    What a difference it makes! After years of freezing in the Winter and overheating in the Summer on the 2nd floor, I finally decided to have more attic insulation installed. My neighbours recommended Insta-Insulation, so I figured it was time I called them. I am so glad I did. Every one I dealt with at Insta-Insulation was great, from the salesman Trevor to the three young men (Shawn, Jessie and Stacey who were so sincerely polite and hard-working, they restored my confidence in the new generations). I read reviews, and I always wonder if they're truthful. This one is.

    Answer from pro:

    Hello Florence! No amount of marketing, advertising, or educational material that we produce could begin to touch the impact you have made with your words here. I talk often about how lucky we are to have the great people that we do working on the team hear at Insta, but you have made me realize that what makes us really lucky is the trust, insight, and generosity bestowed upon us by our amazing customers, each and every day. Florence, not only am I over the moon to hear that our work has made such a difference in your home comfort, but on behalf of Trevor, Shawn, Jessie, Stacey, and the rest of us here at Insta, I'm sending the 10-star rating right back at ya! For as much as we appreciate your business, it is your kindness here that we value the most! Sincerely, Crystal - Customer Care

    Reply created 6 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Oct 2015

    Attic Upgrade

    As part of a series of numerous renovation projects for our recently purchased mid century "atomic ranch" bungalow, we contracted Insta - Insulation to re insulate our attic. As a direct result of their professionalism and attention to detail in exceeding our expectations, our subsequent decision to enlist their services for a monster spray foam project for our basement was easy. In this day and age where unfortunately "simply good is good enough" for many contractors, we highly recommend Insta - Insulation for anyone that isn't willing to settle for second best. Sure their products and services aren't cheap, but we found the financial and emotional stress savings from their "doing it right the first time" was indeed priceless.

    Answer from pro:

    Hello Dave! Wow! I am blown away (no pun intended) by your incredibly wonderful words about your experience with our company. As you indicated, we absolutely despise rework but the reason that it's absolutely imperative to us to "get it right the first time" is because anything less would leave a disappointed customer. Thank you for recognizing our commitment to excellence by rewarding us with not just one, but two of your insulation projects. If you are happy with our workmanship, just wait until you experience the performance of the products! Dave, please know that receiving your incredible comments and recommendation to others is equally as priceless to us. It has truly been a pleasure working with you. Sincerely, Crystal - Customer Care

    Reply created 6 Jan 2016
  • Review from Customer of Insta Insulation
    Rating: 5 out of 5
    Review left on 29 Oct 2015

    Blown Insulation Added to Attic

    Great. Good customer service and very accommodating. Had a last minute change request and customer service responded very quickly to ensure change was completed while crew was on site. On site staff were very courteous and cleaned up nicely after job was complete. Originally recommended by both a family member who had used Insta-Insulation as well a my roofing contractor. Very happy with work and service level they provided. All my questions were answer during sales call and subsequent questions all received a timely response via email. Would have no hesitations in recommending them and will have consider them for future basement insulation work.

    Answer from pro:

    Hello Happy Customer in Hamilton! How wonderful to hear about your enjoyable experience with our people and to learn that you were referred to us by not both family and a fellow tradesman. Not unlike your lovely review, there's nothing that we appreciate more than the kindness of people sharing genuine stories of our good work. We all do our best to make it our daily practice to not just say, but demonstrate that we love what we do, and working here at Insta. When that is reflected in the fabulous feedback of our customers then we know we got it right! Sincere thanks for your business and we're just a phone call away when you're ready to take a look at insulating your basement! My best, Crystal - Customer Care

    Reply created 6 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Oct 2015

    Home Insulation Project

    My young family and I were extremely grateful to have been recommended to use Insta-Insulation. We have used them twice in the last year. The first time to insulate our basement and then most recently to insulate the overhang on our front porch. Both times, we were incredibly impressed. It was super easy to book an agent to come to our house to give us a quote (and they were so flexible in working around our weird hours), and were even easier to book an appointment. When both jobs were done, you wouldn't have known that they were even in the house. The difference in the temperature in our house was immediate, and we would HIGHLY recommend Insta-Insulation to anyone and everyone in need of insulation services. A top-notch company with top-notch employees and a top-notch product.

    Answer from pro:

    Hello Jamie! Oh my gosh! Your amazing comments have almost left me speechless - and that's not an easy feat! That's a lot of "top-notches" and we certainly love to hear that we've made you so happy but how I like to think about it is that we're a family company that thrives on making families more comfy! We're thrilled to hear that our work has already made a difference in the warmth of your home, and you have certainly made a difference in the warmth our hearts with your wonderful words. Thank you for your repeat business, Jamie - it's been a top-notch experience working with you! Sincerely, Crystal - Customer Care

    Reply created 6 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Oct 2015

    Spray Foam Added to Basement

    First time using spray foam, your representative promptly contacted us and then came to do an onsite estimate. He answered all of our questions when and was extremely knowledgable. On install day, crew arrived early and were ready to start work ontime. Great work and the staff were exceptional and very personable. Very good experience. Thanks!

    Answer from pro:

    Hello Shaun! Professional, punctual, and personable - what a PLEASURE to receive such kind acknowledgement and to learn what a positive impression we've left on you first experience with Insta-Insulation and spray foam! Thank you for investing your hard earned dollars in us and we know your investment in choosing spray foam for your basement will prove to be an excellent decision for ongoing returns in the air quality and comfort of your home. Shaun, we believe it takes exceptional people to recognize exceptional service! We are very grateful for your business! Sincerely, Crystal - Customer Care

    Reply created 6 Jan 2016
  • Review from Brenda Roeder
    Rating: 5 out of 5
    Review left on 22 Oct 2015

    Blown Insulation Added to Attic

    From the initial estimate to the actual work your company has been excellent to work with. During our estimate Jeremy let us know that our pot lights may have issues and after we contacted an electrician we discovered he was right. Even the electrician was surprised at how he noticed the issue. We would definitely use your company again.

    Answer from pro:

    Hello Brenda! We can't thank you enough for sharing your wonderful experience with Jeremy - we certainly know he is a gem and we're lucky to have him on our team! We strive to be known as the insulation company who cares and the only genuine way to get the word out to others who need insulation work complete is to hear it straight from you - our valued customers! We couldn't ask for anything more than to know that you'd do it all over again if given the opportunity. Thank you for your business, Brenda, and we wish you many years of cozy comfort in your freshly insulated home! Sincerely, Crystal - Customer Care

    Reply created 6 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2015

    Full home reno - basement , attic, addition and more

    Very responsive - caring crew and Alex Shutts is a true gentleman to deal with. Even as complicated as our job was they were here on time and made every effort to make it right. High regards!

    Answer from pro:

    Hello Greg! Alex certainly leads by example and we all strive to do our part to ensure we are recognized as the company who cares. We can't express how much we appreciate your acknowledgement of our efforts and we are thrilled that you're so pleased with our work! Now it's our turn to acknowledge the significant investment that you made in our services and to let you know how much we appreciate your business! Your kind review means everything and we thank you for taking the time to share this wonderful feedback! Wishing you and your family nothing but cozy comfort as the cool weather sets in! Sincerely - Crystal, Customer Care

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Oct 2015

    Insulated Kitchen, closed cell polyurethane

    This is the second time I've used Insta Insulation and the second time I've been thrilled. Every point of contact from estimation to scheduling to install has been pleasant and professional, and I will definitely be using them again. They came in exactly on time, were thorough in their work and were out within an hour. They cleaned up after themselves and were courteous with the neighbors. The foam had very little smell. I didn't bother to look at other companies because my first experience last year with them was so good, and they will definitely be coming back next time I need insulation.

    Answer from pro:

    Hello Alexis! I hope you had a great Thanksgiving weekend and we certainly have a lot to be thankful for here at Insta-Insulation with wonderful customers like you to work with and to receive such a generous review! We couldn't be happier to learn that we've keep our track record intact of delivering to your complete satisfaction! We are very grateful for your business and we know you'll be thankful that you chose to insulate with spray foam when you're all warm and cozy eating comfort food in your kitchen this winter! Thank you for taking the time to share your kind words and we look forward to helping you however we can with your future insulation projects! Sincerely, Crystal - Customer Care

    Reply created 13 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2015

    Attic Insulation Top Up

    From the time of arrival to completion approx. 1 hour and 40 minutes. The clean-up was professional and we were kept informed as to what was being done and how close to completion they were. Very satisfied Customer.

    Answer from pro:

    Hello Walter! As you experienced first-hand, our install team doesn't mess around (literally!) - they put the 'action' into delivering your complete satisfaction! :) Your kind review is music to my ears and on behalf of the team, we thank you for your business and are confident that your attic top up will keep the chill in the air outside where it belongs this fall and winter! Enjoy the Smart Comfort of your great decision to insulate! Sincerely, Crystal - Customer Care

    Reply created 13 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2015

    Attic Upgrade

    We had a really positive and professional experience. The work was done as scheduled. The crew actually showed up earlier and cleaned up well. There was no "bad" surprises. The staff in the office was good to deal with. The only thing that was negative is that we felt that the price was a little more than expected but I guess you get what you pay for we are very happy with the work.

    Answer from pro:

    Hello Terry! We appreciate that the budget associated with an insulation project can be a significant investment and that it can be difficult to justify because it's somewhat of an intangible purchase. I can't express how important it is to do your homework and find a professional insulation contractor who can deliver as promised on the service, and stand behind their work for the long haul. The investment of time and money to find the right partner is worth its weight in gold because the cost of hiring a firm based solely on price can quickly become a long-term exercise in expensive re-work if the right products and workmanship are not part of the package. We can't thank you enough for putting your trust in us and for taking the time to let us know that you enjoyed your experience with our team. We're super confident that you will see an ongoing return in your investment from your increased home comfort, to the reduced energy bills, and peace of mind that comes from knowing we're just a phone call away if there's ever a problem. Thank you for your business and for taking the time to share your comments! Sincerely, Crystal - Customer Care

    Reply created 13 Oct 2015