Laird & Son Heating & Air Conditioning

Rating: 4.5 out of 5

Laird & Son Heating & Air Conditioning reviews (272)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 21 Oct 2015

    Boiler/furnace installation and maintenance

    When we had emergency during big Toronto freeze and our heat went down in our 4-plex they said they could not help us because they do not fix radiators, despite the fact that the boiler was bought from them and paid annually for maintenance agreement. Had to contact another company in emergency who discovered the problem was with the boiler. Called Laird & Son to fix, but they said the could no longer service it because another company had touched boiler and they could not be responsible for any damage by other company! Unprofessional on phone (rude). Lastly, did not honor warranty on boiler purchased from them. Claimed company relocated to states. Treatment we received was almost criminal and ended up costing $$$.

    Answer from pro:

    This review has gone under investigation because of the false pretense. We would never not honour a warranty situation and in reading our other outstanding reviews, we feel our customers know that this is something that would not happen at our office.

    Reply created 21 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2015

    Air Conditioner

    We had an excellent experience from start to finish. Ron and Kimberley were very professional, efficient and customer-focussed ensuring that all of our needs were met. Arty and John who installed the air conditioner were extraordinary; both first-rate, highly skilled and incredibly pleasant. A sincere thank you for the superior customer service and flawless installation of our air conditioner.

    Answer from pro:

    Thanks Linda! What a great review, and many kind words. Our sales team, office staff, and installation crews have been with us for many years!!! We all take great pride in our work here !!! Thanks again!

    Reply created 21 Dec 2015
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 16 Oct 2015

    Hot water tank installation and boiler clean out

    I was quoted on a straight-forward hot water tank install. The tank went in smoothly, but when it was turned on water started dripping from the relief valve threads. The installers were not sure why it was doing this, but thought it might be a defective tank so installed another, which was good of them. Surprisingly the new tank was leaking too! Their suggestion was to try a third tank, but that it would be the next day before they could get another. Well before they could come back, the dripping started to slow down and eventually stopped (except for the occasional drip on a major reheat cycle). This is where I would say their service was relatively poor. Rather than investigate the issue, they left it as is. Frustrated I did a little research on my own and found that it could be due high water pressure. So using a $10 water pressure gauge, which they claimed they don't have, I found that my water pressure is marginally higher than the norm. I'm not sure why they wouldn't have checked this themselves, but they said it is relatively uncommon in Toronto. When I raised the issue with them they said I would need to call a plumber to resolve the high water pressure issue since they aren't licensed plumbers themselves. The kicker is the hot water tank has a really good warranty but it does not apply if the tank is not installed properly including with high water pressure. While I can appreciate this issue from their side, I know many companies strive to provide very high levels of customer service. I would say in this case, they could have done more to help resolve the issue, especially considering it was due to something they overlooked as part of their install. Instead they left me to resolve the issue myself. Since they didn't even suggest a plumber, if anyone knows one let me know since now I need to find someone to repair my brand new hot water tank installation.

    Answer from pro:

    We do the best work and give the best solutions. There are plumbers that we suggest always. I can appreciate the frustration with the delay, but again we did our best to resolve this issue and offer the best advice. There is nothing wrong with the tank or the installation of the tank. We will always honour the warranty on our equipment as stated on the contract.

    Reply created 21 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Oct 2015

    Furnace tune-up.

    The guy showed up on-time. He was polite and professional. After he finished, he asked me to come downstairs - he explained a few things that were quite helpful (settings for humidifier).

    Answer from pro:

    Thank you for taking the time to write this review! We appreciate our customers and always look forward to passing on the good word to our service tech's who make our customers feel they are #1. Many thanks !

    Reply created 21 Dec 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 1 Oct 2015

    A/C unit not working

    Did a thorough check of system - external and internal. Filled with nitrogen to locate/identify system leak. Came back following week to check system - type of leak. Offered several potential solutions and provided estimate of cost. No pressure to sign.

    Answer from pro:

    Thanks for your review! We will always do a complete diagnostic on the system to give our customers options. We like to let our customers review what's important to them and their budget and circumstances. Always an honest opinion ! Thanks!

    Reply created 9 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Aug 2015

    Furnace/ AC maintanence

    Bryan is amazing. He provided excellent service and went above and beyond. He was polite, professional and showed me how to better maintain our furnace. I highly recommend Laird & Son.

    Answer from pro:

    Thank you for the Homestars Review on Bryan, and our company! Bryan enjoys providing the best service to our customers and always is excellent in providing maintenance tips. We appreciate you as a customer and thanks again for the recommendation!

    Reply created 20 Aug 2015
  • Review from James
    Rating: 5 out of 5
    Review left on 11 Aug 2015

    furnace annual maintenance

    Mack W. came to our house on July 20, 2015. It was for our furnace annual maintenance. Mack is very polite and helpful. He also fixed and unclogged the leak in the drain fitting. Further, he replaced our air humidifier pad. I strongly recommend him.

    Answer from pro:

    Thanks JK, from East York ! Mack is always very committed to getting the job done right! Checking everything and making sure to answer all your questions. Thanks for the great recommendation and we appreciate your business!

    Reply created 12 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2015

    Furnace and AC annual service

    As always, great service contract work by Mack from Laird and Son. I have alwys highly recommend this company for product selection, installation and follow-up service, something the big box DIY stores cannot supply. Dave

    Answer from pro:

    Thanks Dave, We feel that our 4th generation family owned business offers the best service in the city. Mack takes pride in doing a great tune up on your HVAC system. It's all about quality service for our customers since 1948. We appreciate you taking time to write the review.

    Reply created 4 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jul 2015

    Furnace and humidifier

    We had a new furnace and humidifier installed by Laird. We initially met with Brian who was very courteous and went over all our options. The installers came on time and left everything neat and tidy. We were very satisfied with our experience.

    Answer from pro:

    Thanks Mary ! Bryan is excellent with details and providing all the options that you would need. Our installers take pride in completing the job to your satisfaction. Thanks for the business ! We appreciate our customers taking the time to write reviews !!!

    Reply created 16 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2015

    new furnace

    The men that came to install our furnace came the day before to measure and figure out what they needed for the installation. Dave, particularly had the patience and the expertise to deal with our older home. The men were friendly, cleaned up after themselves and left me with the confidence that the job was well done. A separate visit for our older Navien, tankless water heater that was installed poorly by someone else, has been given new life: again done with confidence and a smile.

    Answer from pro:

    Thanks Anya, Dave our installer has been here for 35 years, and takes great pride in a neat and tidy professional job done. Very happy to hear your tankless water heater is back up and running too. We appreciate your business and look forward to a long term customer relationship. Thanks again!

    Reply created 16 Jul 2015
Get in touch