Milani Plumbing, Heating & Air Conditioning reviews (993)

From the start of our service with Milani which started Sept 8th and involved test messages and phone calls, we have felt the service to be non professional. Prices and quotes can only be provided over phone, and for some reason they will not email or give written prices or quotes. After talking and discussing with Milani, mostly Dave, they gave us verbal costs for a new 50 gallon hot water tank. I asked multiple times for them to provide me the exact make and model of the tank so I could then look up product reviews, and more importantly product dimensions to ensure it would fit into the space we had. Milani was not able to give us the specific model they would supply and install, and that they would show up with a model they have in stock. We agreed to proceed as we needed a hot water tank to replace our existing old tank that was failing, and now providing very low pressure that its nearly impossible to enjoy a hot shower. We booked in Tuesday 13th Sept for them to come and install the new tank, however they called that same morning saying they could not come today, and rescheduled until Wednesday 14th Sept. Mike P arrived to install, however as soon as he walked through the door he threw his hands up in the air and said they brought the wrong sized tank and would not be able to install it that day. He mentioned they would need a thinner and taller tank for the space we have. Mike was not helpful at all and simply handed us a $236.25 bill, which states they have my credit card. They then proceeded and charged us for a service they was not provided and only offered a bill credit if we proceeded and had them do the tank install.

Manik came here to fix our pipe. He did very good job. Excellent service. Thanks manik and milani

On January 19, 2022, my previous tankless water heater had issues and I couldn't find anyone to service this model since it was not a locally sourced tankless system. Luckily I found Milani plumbing and they assisted me with professionalism and courtesy. I ended up purchasing another tankless system that could be serviced by them on an ongoing basis. I am happy to say that the team that came out from the initial quote to the servicing and follow up has been so very professional and thorough. The people at Milani do care very much about my concerns and addressed all aspects of my install. I know now that I should have the tankless system serviced once a year and had I known this previously with my previous contractor, perhaps I wouldn't have had such issues. But that's besides the point. I am very very happy with Milani and yes, you pay a fair price for the heater, it is well worth it if it lasts a very long time. I just had the system serviced yesterday along with my very old furnace and the fellow was professional and even early for my appointment. I would recommend them to anyone looking for any heating/plumbing needs. Thank you Team Milani

Thank you so much Milani for helping me today on the weekend. I was a Great job done by Mr. Mirza. He was fast , clean , professional and also had an amazing personality. I highly recommend Milani to everyone.

I have had my furnace and tankless water system serviced every fall. The company I had used prior had gone bankrupt and as Milani had made it to Kelowna, I took a chance and was delighted with the speed of service. The technician (Adrian) was fantastic. I had an issue with my my powder room toilet and Adrian responded in record time. Given our experiences, Milani is now my new service provider.

The only reason I do not give top-rating for satisfaction is that I have not experienced the heating system's performance with the new settings. The control unit needed re-programming, and this was done. The hot water works now, as it did not before. I was happy that the tech took time to explain the installation to me in detail, as I do not like having technology in my house, which I do not understand.

Milani is the only one, I would call for plumbing and heating. And I will be calling them soon for AC. Thank you, Mike P. #1. Good job. HS

I found him to be very professional and friendly and informative . Was very comfortable with him in my home even w my two small children

I dont usually write reviews but the service was so excellent it would be a mistake not to. I booked on-line and received a call in minutes and was able to schedule an appointment the next day. As it wasnt emergency, I was pleasantly surprised to get a time within 24 hours. The plumber, Darren, arrived promptly, quickly assessed the situation and explained the situation clearly and more importantly in an easy to understand manner. He was professional, quick and reassuring that it was simple fix to install a new fill valve & handle on the toilet. Appreciate finding a reliable company, I feel confident in calling for any future issues. Recommend highly.

I have called on Milani for many years to router out the drains in my old house. The staff (on this occasion Steven) have always been polite, personable and very capable. I would highly recommend.