Milani Plumbing, Heating & Air Conditioning reviews (993)

Hi there, Thank you for the review. We're glad we were able to exceed your expectations. Have a great day!

Hi Lloyd, Thank you for the kind words and we've passed this along to Jon and the dispatchers involved. Have a great day!

Our inspection and recommendations were correct! We were called out to look at a “drain tile issue” that was presumed to be leaking into the basement. We provided the rates over the phone and dispatched a Drainage Technician with 10 years experience. The technician inspected the drain system, including the storm sump, and concluded that the drain tiles were not leaking. He then recommended “pressure testing the water supply line to house and test the zones to the baseboard heaters”. This required a technician with a gas ticket just in case any gas lines needed to be shut down. We were not notified of any dissatisfaction and only became aware from this review. We then offered to assess the problem at no cost to show our commitment to customer service, however the offer was declined. If the customer were to change their mind, we are more than happy to return to do the work.

At Milani, we pride ourselves with providing exceptional customer service, while maintaining a high level of integrity. We find this review unfair due to the following: - Our records show that Claude was on site for approximately 3 hours to complete to work. - Prior to doing the work, Claude was at the customer’s home the day before to provide an on-site estimate, where the job was quoted for the amount given. The quote included the approximate amount of labour hours, as well as the cost of parts. The customer gave his approval to the quote prior to the service, and signed the invoice at the end of the service. No other price was given to the customer. Milani would NEVER start any work without advising the customer how much the service or project would cost, and before their approval of the work, which we emphasis did occur. Should the customer contact us, we are more than happy to explain the situation further.

We appreciate you taking the time to write this review and we're happy to hear about your satisfaction with the work done Please feel free to give us a call for any future plumbing, drainage, heating and A/C needs. Have a great day!

Milani has been able to sustain a successful business for over 60 years by maintaining a high level of integrity and uncompromising customer service. We find this review unfair and misrepresenting as for records indicate: - Customer calls and states "I (customer) have opened the trap and tried to clear it but it is still clogged" - Milani technician cleared line with standard snake which does not require a "tool" to insert or "withdraw" from the drain line. - Milani technician explains to the customer how inserting a snake into the line could not crack the pipe and also recommends replacing the line under the cabinets as they were old and needed replacing. - The customer agreed to all of the work and upon completion, refused to pay. We attempted to contact the customer on several occasions to discuss a fair solution, however, our calls and voice messages went unanswered. Should the customer be willing to contact us, we are more than happy to cooperate in coming to a fair and amicable solution.