HomeOwner
Rating: 5 out of 5
Fixing MY oops on a toilet install
I personally undertook a toilet re and re in our upstairs bathroom. All was going well except for some mystery parts from the toilet supplier. This resulted in a snag that included water leakage. Not good for me! I was pretty sure I had the right Idea on how to fix it, but did not want to risk my home to my own amateur status. After attempting to call one contractor recommended in the neighbourhood, I consulted Homestars and decided to try Milani. They answered the phone with a LIVE person. Clifton was fantastic -he listened to the issue, seemed to have plumbing knowledge or understanding, and was surprisingly friendly and engaging throughout. He hesitated to recommend an overtime call (given the expense) but when I assured him that was what I wanted he got eveything arranged right away. A few hours later, I received a confirming call that my plumber was on his way, and Mike showed up shortly thereafter. Mike took off his shoes at the doorway without being asked, and took care of my repair professionally and proficiently. He had all the tools he needed with him and they were all clean and in good shape- there was no filthy toolbox to make you concerned for your flooring. Mike even tolerated my yammering about my plumbing attempt the entire time of his visit and answered my questions. The price was in line with what was suggested when I called.