Shipton's Heating & Cooling Ltd reviews (160)

Despite having some issues getting our phone calls returned initially in the summer, we persisted since our neighbors were very happy with their work. We are glad we persisted and happy with the results. Staff were helpful and informative, they left our place tidy and did a thorough job and went above and beyond to clean up the kind of messy and odd patch jobs that previous owners did in the basement. Thank you Scott Shipton for the quote, and thank you also to staff Matt Russell and Marty Coby for your diligence. Much appreciated!

I had to call a few times to get someone out to look at the job. The quote was far in comparison to other companies I had called. The two technicians Marty and Matt are real professionals. They work fast , clean, explaining everything they needed or had done and answering any questions. The work looked great at the end of the day.

Marty C. and Matt have just left my home after a nearly two day install, and there's just not enough good things to say about my entire experience with Shipton's. From Katy who provided me with several options and comprehensive quotes to Matt and Marty who were courteous, friendly and professional at all times, I would recommend Shipton's all day long. Both techs were extremely respectful and considerate of the space they were working in and came up with great workarounds in order to avoid unsightly intrusions in the rest of my finished basement. Amazing work from these fine gentlemen! Consider me extremely impressed.

I pay for a maintenance package that includes 1 visit per year for A/C maintenance and 1 visit per year for Furnace maintenance. This visit for the A/C maintenance was done by Nathan Lewis. He was professional and completed the maintenance quickly and efficiently.

This is the 2nd time I have used Shipton's and they impress me every time. Katy came by to provide us with a quote, very professional and explained some of the different options. We decided to go with a larger tank than what we had. Marty and Matt arrived on time and ready to go. They went over the plan for the installation and answered a few questions I had on location of the new tank. They did the job in less time than expected and left the area clean. They were both very easy to chat with during the installation. I'm very pleased with everything, thank you :)

Moved into a new house in August. Decided we were going to swap the electric appliances for natural gas. Called Shipton's, and they sent a lady out to provide a quote. The original quote was $1400 for roughly 150 feet of gas line, plus stove hookup. We went ahead and bought a stove, and contacted Shipton's to come and do the work. The two technicians were professional and polite. They told me everything that they would be doing, and provided a timeline. While they got started, I chilled in the yard playing with my dog. About 25 minutes into the job, one of the techs (Nick, I believe his name was) came and got me, and expressed they'd found a problem. He showed me the gas lines running into the house, and the connection to my furnace - all were done with thread protectors, instead of actual couplings. Not only is this illegal, it's incredibly dangerous. After a quick consult with the office to get a new quote, they arranged to come back early on my next day off to start work. Overall, the scope of the job changed from simply having a line run to having every gas line in the house replaced, with a manifold installed so that each item could be shut off independently (furnace, water heater, fireplace, stove and a spare drop left for the dryer that I'm still waiting on delivery of.) While it cost far more than originally estimated, that's due to a change in scope of work, rather than any upselling or problem with the company themselves. I cannot speak more highly of Shipton's, the professionalism of the contractors, or the quality of the work done. Excellent in every regard!

Luch and Kevin were at our place for two days to install a new furnace and air-conditioning service. We were very pleased with the excellent and knowledgeable service they provided during the installation. These gentlemen are great workers and always took the time to answer our questions. We are very pleased with the installation. Thanks Luch and Kevin!

Shipton's have provided me with super service from beginning to end. The quote process was painless and extremely clear; my options were outlined for me in a way that made me feel confident I was being provided with the best products for me and my living situation, without unnecessary extras. Katy has been a reliable and generous point person, and Jared and Marty were polite, friendly, efficient, tidy, and very kind to my dog. Further, I felt confident in their expertise and the information they provided me.

Shiptons answered my initial inquiry fairly quickly and scheduled to meet with me however after my installation it seems impossible to reach them. I have left voicemails and emails and have not been responded to in months. I have emailed to express my frustration and still have not gotten a response. Poor customer service for the clients who have spent a lot of money at their company. Installers worked quickly however they smelt like cigarettes among other things and spoke profanely on my property including making a joke about the female in the house inside my home. Very disgraceful and unprofessional.

We had such a great experience with this company. Marty and Nigel were amazing and respectful of our time and our home. This was our first experience with Shipton's and it was a great one!