Thermo Bilt Windows & Doors

Rating: 4.6 out of 5

Thermo Bilt Windows & Doors reviews (211)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2021

    Excellent job professional service

    Great service. Very professional with an excellent price. Crew was very fast and work was done as per the quote. Would highly recommend.

    Answer from pro:

    Hello David We highly appreciate your positive feedback and support during this difficult times Thank you for your business and support Management

    Reply created 4 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 May 2021

    Windows

    Needed five windows replaced. In March, while being COVID-19 safe, knowledgeable & helpful salesman came to house, took measurements, gave estimate. Price was very reasonable, we placed order & asked for installation in early May. Installer, also COVID-19 safe, came to double check window measurements before order was placed. One week before installation, received call to confirm date. On May 5th, two installers who were COVID-19 safe installed five windows & removed debris. They were very skilled, knowledgeable & worked efficiently. Great service, very pleased with new windows & would highly recommend to others.

    Answer from pro:

    thank you for your positive feedback and moreover support during this difficult times management

    Reply created 1 Jun 2021
  • Review from Customer of Thermo Bilt Windows & Doors
    Rating: 5 out of 5
    Review left on 27 May 2021

    window & door installation

    The windows are great and easy to access for cleaning. The door is great too. Installation was very well done.

    Answer from pro:

    thank you for your positive feedback management

    Reply created 27 May 2021
  • Review from Customer of Thermo Bilt Windows & Doors
    Rating: 5 out of 5
    Review left on 3 Mar 2021

    Window and Doors

    I am happy about the work done by Thermo Bilt , it’s a five star job. I would also like to appreciate Frank for his support from day one of his visit.

    Answer from pro:

    Thanks for your review. Your satisfaction is very important to us! :)

    Reply created 14 May 2021
  • Review from Louise
    Rating: 5 out of 5
    Review left on 8 Sep 2020

    Window replacement

    I was very satisfied with the service I received from this company, from the sales person to the installer of the windows I required. The individuals were professional, knowledgeable and friendly, I am very satisfied with the windows and the workmanship I received.

    Answer from pro:

    Hello Louise Glad to hear everything went well and we were able to meet all your needs Thank you for your business Management

    Reply created 9 Sep 2020
  • Review from Customer of Thermo Bilt Windows & Doors
    Rating: 5 out of 5
    Review left on 5 Sep 2020

    Window replacement

    A very professional installation team. High quality install and clean up work completed in a timely manner.

    Answer from pro:

    thank you for your kind feedback management

    Reply created 8 Sep 2020
  • Review from Cindy McKenzie
    Rating: 5 out of 5
    Review left on 4 Sep 2020

    Window Replacement

    Brian was great giving us all the information & details we needed to make an informed decision. We had to wait 2 months for installation due to Covid 19 but we were kept updated as to the timeline. As soon as possible Brian called and we were 1st on the list. The installation crew were on time professional and did an excellent job. The clean up was excellent. You would not know they had even been here. The windows are Canadian made, great quality, look great and a good price. I would definitely recommend Thermo Bilt Windows.

    Answer from pro:

    Hello Cindy! Our team is very proud and excited about your feedback ,it was our pleasure to be part of your windows replacement project. Thank you management

    Reply created 8 Sep 2020
  • Review from Customer of Thermo Bilt Windows & Doors
    Rating: 5 out of 5
    Review left on 4 Sep 2020

    Windows Installation

    TBW replaced all of the windows in my home and I couldn’t be more satisfied! The installers and office staff were very professional and friendly! I would highly recommend this company as they pride themselves on exceptional customer service and their expertise in home improvement.

    Answer from pro:

    thank you for your feedback on our work we greatly appreciated it management

    Reply created 8 Sep 2020
  • Review from Customer of Thermo Bilt Windows & Doors
    Rating: 5 out of 5
    Review left on 3 Sep 2020

    Front Door

    Did a good job. On time. Clean work. No complains. They are very professional. Perfect work

    Answer from pro:

    Thank you so much for your feedback!

    Reply created 14 May 2021
  • Review from Don D'Souza
    Rating: 0 out of 5
    Review left on 11 Aug 2020

    Replacement of 10 Window

    I contracted with TBWD to replace 10 windows at a cost of $12,430.00. I paid them an advance of $3,430 and the remainder was to have been paid per their contract "UPON INSTALLATION". With deepest regret TBWD refused to install the windows until I paid them THE FULL REMAINDER AMOUNT OWING OF $9,000.00 AND TOO ONLY BY CERTIFIED CHEQUE OR MONEY ORDER. I have had several email and phone discussion with many of their staff, their Manager and even their Owner, that confirms the above and it's over 2 years and my windows have not been installed nor have they returned my money. However, regrettably till date TBWD has not installed the windows as their demand of getting paid

    Answer from pro:

    Hello Don, Your windows remain in storage at our distribution warehouse since 2018. Our files indicate that you have rescheduled five different installation dates; however you did not permit our team to enter your home and proceed with the installation. Unfortunately, you have outstanding costs but once the invoice is cleared in full, we will gladly release the window order for pick up or delivery. Please feel free to contact our office at tbwcustomerservice@gmail.com or 416-756-0798. Thank you, Management

    Reply created 2 Sep 2020
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