Weed Man reviews (287)

Please contact my office as the condition of your lawn is very concerning to me. If the lawn was nothing but weeds it sounds like renovations were required and not lawn care as there would be very little grass for us to maintain and the weeds would take over. Our services our designed to make your grass stronger and healthier and to control the weed population not to grow new grass. I would like to speak to you about these concerns and to do this I need to look into your account information to help. Please call me, Steve Stronge Customer Service Manager 416-269-8333

I am sorry to hear about your experience as this offer to refund the last service is something that we do not offer at our location. I am unsure if we were your Weed Man provider and would like to assist you with this concern. If you could please contact our office and ask for myself I would be happy to look into this concern. It seems as if your service issues are from your 2013 lawn care season, but I will do everything I can to help. Steve Stronge Customer Service Manager 416-269-8333

I am not sure if you are in my area as you have referenced a different franchise than the one I maintain. If you are please contact my office and we will attempt to resolve this matter together. 416-269-8333

I am sorry that you feel this way as this is not our intent. We always ensure that our customers are aware of our continuous service as it is described in every invoice we leave during the season and on the three invoices that we mail out for the upcoming season. On these invoices it is stated to contact our office by a certain date if you wish to modify or cancel your program. Over 84% of our customer prefers continuous service and for those who do not upon their request we remove them from that practice immediately for every. If there is anything else we can do please do not hesitate in contacting our office. Office line 416-269-8333

We have attempted to resolve this concern on several occasions including reapplying the service at no charge twice in the fall of 2013. I have responded to our customers concerns and have offered To reduce the outstanding bill and to reapply the service again at no charge to ensure we meet or exceeded our customer expectations with their lawn care results. It has been more than a week and I have had no response to my offers. I am very anxious to resolve this matter and take care of my customers lawn care needs. Please contact me at 416-269-8333 Steve Stronge

I am sorry to hear that your experience with Weed Man was disappointing. I am unable to locate your account to address your concerns in an informed manner and would ask that you call or email my office so I can address these concerns. Weed Man offers in writing unlimited reapplications of all of our services to attain the results that both we and our customers would be proud of. If this result was not achieved than I apologize as the usually results suggest a much better outcome for my customers. If my office is still contacting you please provide me with your account information so I can resolve this concern immediately. Steve Stronge Customer Service Manager

It is disappointing to me also that you were unhappy with your first year services. It is very unfortunate that your lawn also experienced 2 different types of insect infestations from late June until mid-August. The lawn in both cases had experienced damage and thinning due to these insects allowing other plants like weeds to take over in those areas. We acknowledge there was a weed issues and we were determined to control most of them with reapplications at no charge. We also recommended that soil/seed was needed to help thicken the thinning areas to help choke out new weeds from coming up. Any and all services that were ordered were either written or recorded agreements by the home owner. I am truly sorry that you feel we were not concerned about you or your satisfaction with our services as this could not be any further from the truth. We applied a free insect control in July, extra weed controls at no charge and manager visits to diagnose any problems with your lawn to help advise you, our customer on what the lawn needs to be healthier. We provided services for the entire season and did not receive our first payment until 4 months after its completion which ended up placing your account and services on hold delaying many applications from being completed. I have already offered to reduce your extremely overdue account and remove all interest charges to remedy both of our concerns, from your last complaint you filed a week ago. My offer still stands but if you would like to speak to me please call my office from 9am-5pm Monday to Friday. Steve Stronge Customer Service Manager 416-269-8333

I am sorry to hear about your disappointment with our services and I would like to discuss this in detail with you. Weed Man does not sell weed controls only. All of our programs start with fertilizer and weed control with unlimited reapplications at no charge. It takes time to change lawns overall condition but with consistence service and working directly with our customers these results can and will be attained. I am unable to locate your account but if you can call me or email me with your account information I will look into this concern. Steve Stronge Customer Service Manager 416-269-8333

I am sorry that you feel that Brian did not provide you with the proper service when you last spoke and I have discussed this concern with him. After looking into your account it shows a signed contract for 2 fertilizers and 2 weed controls, also it states that you would receive a free mid summer inspection and unlimited reapplications if required. All services were completed on your property and the invoices were left at your home. We were not informed that you wished to stop your services until September 26th and at that time all of your scheduled services had already been completed, the last one on September 3rd. We were advised only at that time of your disappointment with our services that had only started 2 months prior and offered to have a manager look at the lawns overall condition and advise and that offer was declined. On October 2nd we received another call suggesting the last fertilizer had been completed at the wrong house. It was too late to 100% verify if this had actually occurred so we offered a reapplication of the fertilizer to ensure our customer had received the services they had ordered, this offer was declined. On November 21st Brian offered to remove the charge for the fertilizer as this was the service in question and to close out the account at $58.46, for the late season weed control that was completed on August 28th. I have adjusted the account to reflect this new balance and I have also sent out a revised statement of your account. If you have any questions you can contact me. Steve Stronge Customer Service Manager 416-269-8333

I have removed the final service bill for the fertilizer that you stated was not completed in your backyard. We take our service and our customer concerns very seriously and since I am not able to 100% verify if the fertilizer was completed in your back yard I have removed that bill. We had offered to have a senior advisor go out and verify weather or not this service was competed to both of our standards and if not we would of apologized and removed the bill, but unfortunately we were denied access to your property to confirm this. We acknowledge that one of our applications had caused some damage to a small area of bent grass on your property and had setup a repair to be done to fix this mistake and were advised to do it when you came back from vacation in August. At no time were we notified to cancel services and that is why your account was still active. I will send you a revised statement of your account showing a new balance, one without the last fertilizer on it. If there is anything else I can do please do not hesitate in calling my office. Steve Stronge Customer Service Manager