Superior Air Duct Cleaning

Rating: 5 out of 5

Superior Air Duct Cleaning reviews (152)

  • Review from HomeStars User
    Rating: 5 out of 5
    Review left on 7 Oct 2019

    Whole Home Package

    Used the quote feature on Homestars and Superior Air was the first response. Read the reviews and decided to book. Service was great, on time and all questions answered. Will definitely use them again. Thank you to Homestars and to Superior Air Duct Cleaning!

    Answer from pro:

    Hello, Thank you for writing in on your experience with both Homestars and our company. Homestars is great resource for finding quality trades in an age where there are so many to choose from. I am glad that you found we lived up to our reputation and your expectations. have a great day and thank you for your business.

    Reply created 18 Oct 2019
  • Review from Denis Kharlamov
    Rating: 5 out of 5
    Review left on 24 Jul 2019

    Duct Cleaning & Sanitization

    Excellent service. The entire experience from communication to the job performed was outstanding. At the end of the job, they took the time to go over the things they've done (i.e. program thermostat, review maintenance schedule, etc) and recommend a list of products. They weren't pushy with the sales pitch at all - which is great. Definitely recommend to anyone who wants a quick and efficient duct cleaning.

    Answer from pro:

    Hi Denis, Thank you kindly for taking the time to write about your experience with us. I am glad to hear that you did not find any pushy sales efforts as that is against our code of ethics. When you schedule an appointment with our company our goal is always to clean your ducts to the best of our abilities, while ensuring you have a thorough understanding of what we are doing. We also want to make sure that we are educating you on your responsibilities in maintaining your system as a homeowner. We wish all the best and want to thank you for your business.

    Reply created 18 Oct 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2019

    Dryer and vent cleaning

    Very pleased with the friendly and knowledgeable service performed by Superior! Nuno was very accommodating on the phone and they came on time! Spent a great deal of time to make sure that services ( air ducts and dryer vent cleaning) were performed well. He was happy to answer all questions and concerns. Highly recommend! Thanks Superior Duct Cleaning!

    Answer from pro:

    Hi Wendy, we very much appreciate the time you took to write in about your experience. From start to finish it seems that we performed on par with our goals as a company. Customer service is our number 1 priority in this business so we do our best to provide the best service from start to finish. Its customers like you sharing your experience that help us stay motivated in knowing our efforts do not go unnoticed. Have a great day and we hope to see you again in the future.

    Reply created 18 Oct 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2019

    duct cleaning in mid-TO

    Very satisfied with all aspects of the service. Called last week after 5PM. Nuno ( sorry if I err in spelling your name) answered, gave me a quote and booked the service for Tues. Luke was the technician, called to say he's running 15 minutes late. Luke- a real gentleman--performed the work very professionally and thoroughly, taking care to seal off all the vents to prevent dust from spewing out during the process. Would recommend this service without hesitation.

    Answer from pro:

    Hi Bruno, we very much appreciate your feedback on your overall experience with our company. some of our customers really trust our staff and don't really pay much attention to what we do. Others like yourself, do pay attention, and in doing so are able to appreciate how thorough we are in not only the operation of cleaning, but also in the care for your property. In respects to our timing, we do our very best to make every appointment on time but the odd time, we may get delayed for unforeseen circumstances but we always let you know. I would say we make 95% of our appointments on time. Thanks again for your review and we hope to see you again in a few years.

    Reply created 22 Oct 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2019

    Duct Cleaning Condo In Toronto

    Helder and his assistant Nestor were absolutely fantastic. They arrived to my condo very promptly on time exactly. They were very friendly and personable, giving me lots of great information I didn't know on how I can better take care of my condo in future. They were very professional, had all the tools and everything they needed on the ready, and they did job quickly and professionally. Very happy with this level of service I rarely come in contact with. Will absolutely use them again in future, and will be recommending this company to others. Thank you again!

    Answer from pro:

    Hi Candice, Thank you for your review. Your service is very unique as it requires Portable equipment. We have been service condos and other hard to reach services with Portable equipment for over a decade and are very well equipped for these situations. It is nice to see that you noticed the overall efficiency of operation. It also helps that Helder is our most experience tech when it comes to high rise. Thanks again for your review and we look forward to seeing you in again in the future.

    Reply created 22 Oct 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2019

    Duct cleaning

    Was very satisfied 5 years ago so I called them back. Jeff and Luke showed up per scheduled appointment and completed the cleaning under 2 hours. They were courteous and professional throughout the process. Checked the humidifier and informed me that the filter needed replacement and offered a price and I confirmed. Actually recommended them to a colleague too.

    Answer from pro:

    Hello, Thank you for your review on your service with our staff along with your repeat business. When we perform a service we do our best to inspect any furnace accessories to make sure your system is in the best shape possible for the season. I is not uncommon for our techs to identify filters or other issues that needs to be addressed during a service. We then pass on the findings to you, the homeowner and you let us know how we can help. We also do our best to ensure you understand how we check devices so that in the future, if its something you can do, you can do it yourself. We very much appreciate your review, repeat business and referral. Have a great day.

    Reply created 22 Oct 2019
  • Review from Joanne
    Rating: 5 out of 5
    Review left on 1 May 2019

    Air Duct Cleaning

    Luke and Jeff completed our air duct cleaning this morning, very knowledgeable and personable. They walked us through the procedure and explained how the proper process should be performed. We were very impressed with their efficiency and professionalism. Highly recommend and will be using their service again in the future.

    Answer from pro:

    Good morning Joanne, Thank you for your review. Educating our customers about what we are doing ensures that you know what to expect from a professional service. The more we educate our customers the less likely they are to be taken advantage of by poorly operated firms in the future. Both Luke and Jeff are Lead techs so you guys did get a very experienced team yesterday. Combined they have over 35 years of field experience. Thanks again for your time in writing about your experience. Wish you and your family all the best and we hope to see you again in a few years:0)

    Reply created 3 May 2019
  • Review from Melanie
    Rating: 5 out of 5
    Review left on 29 Mar 2019

    2nd duct cleaning

    I had hired Superior to clean the ducts in our townhouse 4 years ago and happily hired them again when we moved into our new house. The morning they came, I had actually missed them (didn't hear them at the door), but the company was very understanding and the team came back to our house after they had finished their other jobs, which I was very happy about as it was December and I wouldn't have been able to re-book for the season. Eric and Nestor were very friendly, explained everything and were very honest. I continue to be satisfied with Superior's work and would hire them again.

    Answer from pro:

    Hi Melanie, We really appreciate your time in writing in a review. Sharing your experience with us helps potential future customers get a real sense of the type of company we are. I am glad that we were able to return to your home later in the day to finish your appointment .Sometimes that may be difficult if they move on from your city, but in your case it was meant to be. I hope you enjoyed your winter and we look forward to seeing you in the future. Have a great day.

    Reply created 2 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2019

    Outstanding Service!!!!!

    We wish that we could give Superior Air Duct Cleaning 6 stars out of 5 - their professionalism, quality of service and value exceeded our expectations. The entire Superior team did a very professional and thorough job both in cleaning the duct work in our house as well as repairing a complicated dryer exhaust that had become disconnected in our basement ceiling. They were on time, took great care not to damage anything in our house, and were extremely professional. We highly recommend them!!!!

    Answer from pro:

    Hi Nancy, Than you so much for your review. It was also our tremendous pleasure to work your you and your husband as you are both very kind people. We are happy that we were able to complete the work as promised although it did not come without its challenges. Overcoming what sometimes may seem impossible gives us drive to keep moving forward with our heads high. Thank you again for being a great customer and writing in on your experiences, it really is motivating to read and share these reviews with our staff. Have a great day.

    Reply created 2 Apr 2019
  • Review from Al MacKinnon MacKinnon
    Rating: 5 out of 5
    Review left on 20 Mar 2019

    Air duct cleaning and more .....

    A “thanks & thumbs-up” to Nuno and Steve for your quick follow-up with me today. Superior's professionalism and superb customer care are second to none! Great job (again) guys ..... My second time using you and it won't be my last - guaranteed. Al MacKinnon

    Answer from pro:

    Hi Al, Thank you for your review. As everyone may know, in the service industry things don't always run as smooth as we would want, but the most important thing is making sure we are accountable for what we do in your home. In saying that if something doesn't go as planned, we are always there to make it right. We really appreciate the review and repeat business and look forward to servicing your home in the years to come. Have a great day.

    Reply created 2 Apr 2019