Maple Air Inc reviews (508)

Review from Yong Park
Rating: 5 out of 5
Review left on 28 Oct 2017
New air conditioner install.
Professional and informative. Initial meeting went well and there was no undue pressure other than asking how they could get my business. Installation went well and when there was a problem the tech was able to diagnose and solve it. I am happy with my purchase.
Answer from pro:
Thank you Mr. Park for your business and your trust! We appreciate you giving us a positive feedback on our job and we are very happy that we have been able to provide you with positive experience. We look forward having you as our client for many years! Welcome to our Maple Air family! Thank you, CUSTOMER SUCCESS MANAGER MAPLE AIR INC.
Reply created 29 Oct 2017
Review from rajeev khalid`
Rating: 5 out of 5
Review left on 23 Oct 2017
Furnace Repair and ductless installation
I hired Maple Air to perform Furnace repair for my parent's house and they showed up ready and quickly found the issue. Their charges were fair as i do not have pricing information but the value I received was great. I also purchased a ductless heatpump unit from them for my townhouse and their installer was great and very professional. They did all my registrations and warranty papers. I also got over $2300 rebate from hydro which I had no clue about. I don't hesitate to recommend maple air to other. This team is truly honest and is willing to help.
Answer from pro:
Hello Rajeev, Thank you for your business and trust! We are extremely happy to provide you with a positive experience. We appreciate the continuous support from your family and we look forward having you and your referrals as our premium client. Thank you again for your positive feedback and welcome to Maple Air's family! MAPLE AIR INC. CUSTOMER SUCCESS MANAGER
Reply created 24 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Oct 2017
Furnace, AC and Hot Water tank replacement
Our overall experience with Maple Air has been great so far. Farzad was a great sales person who was able to patiently explain everything to us from the beginning. The initial plan was to only replace the furnace and AC. After this job was done, our hot water tank had started leaking unfortunately. We were able to engage Maple Air who offered all the excellent advice we needed to get the hot water tank replaced with a tankless one. They also also assisted with recommending a great agency for the pre and post energy audit inspections. We are yet to receive the rebates for the work done but understand it may take a few more weeks. Since the job was done, we faced one issue where the vent above the furnace fan (where the AC coil resides) started leaking hot or cold air when the furnace or AC was turned on, as the joints were not sealed properly. We brought this to Maple Air's attention who rectified the issue immediately. We would without any hesitation, recommend Maple Air's products and services to all our friends and family.
Answer from pro:
Hello Raam, Thank you for your positive & honest feedback. We are very happy that we were able to provide you with a positive experience with Maple Air. We always say it's the times that things go wrong where we come in and prove to homeowners like yourself that we are your reliable heating and cooling contractor. Thank you for being our client and we look forward having you as part of Maple Air's family for many years! Regards, MAPLE AIR INC CUSTOMER SUCCESS MANAGER
Reply created 23 Oct 2017
Review from Andrew Pearson
Rating: 5 out of 5
Review left on 21 Oct 2017
Carrier furnace repair in 24 hours
We were referred to Maple Air from Carrier and since sears is no longer in business I had to switch dealers. I couldn't not be happier with this team. I called at 10 pm and they had my furnace fixed the next day. The my did all my warranty papers. Thank you omid and farzad for assisting our family. Their service techs were courteous and knowledgeable and actually educated us on our furnace as well. We definitely recommend them to other home owners!
Answer from pro:
Hello Andrew! We thank you for the kind words and positive feedback! Maple our’s foundation is based on fast and reliable service and we are human beings and we understand the stress that comes with having a broken furnace. We truly appreciate your trust and we look forward providing your family with consistent service for heating and cooling equipment. Thank you, MAPLE AIR INC. CUSTOMER SUCCESS MANAGER
Reply created 22 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 12 Oct 2017
High efficiency furnace
The sales representative was highly professional and very friendly. He clearly and patiently explained to us how different types of furnaces work and helped us make the right for us choice. The technicians who came to install the furnace were great- professional, friendly, gave us useful tips and worked very cleanly. The whole experience was very satisfactory for my family and I. We will surely recommend Maple Air services to our family and friends!! Thank you Maple Air Team!!! Iwona Haidari
Answer from pro:
Hi Iwona, We truly appreciate your positive feedback! We look forward serving your family and friends. We will definitely take your feedback and provide incentives for our technicians as we are always looking for ways to motivate our staff for better performance. Thank you again for your business and we welcome you to Maple Air's family! Customer Success Manager MAPLE AIR INC.
Reply created 14 Oct 2017
Review from Ion Ilisie
Rating: 5 out of 5
Review left on 29 Sep 2017
Water Heater
The sale was done but also supervised by Reza Fakhim. The unit was carefully chosen basset on real needs and the price discounted. Installation was done quickly and carefully, the old unit replaced and the space maintained clean. Reza is all the time prompt in answering any call and any question and will not hesitate to come personally and have everything checked out
Answer from pro:
Dear valued customer, Thank you for your positive feedback and we truly appreciate you taking the time to provide this review about our work and services. Reza is our best technical manager and we're glad he has been helpful for your situation. We look forward having you as our client and serving you for years to come. Thank you and welcome to our Maple Air family! Customer Success Manager MAPLE AIR INC.
Reply created 2 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 29 Sep 2017
Furnace purchase
Maple Air has a superb Customer Service. I have spoken to Farzad and he assured me that their cost is low and that they do not overcharge customers. Indeed, it is true! Why? because I tried other quotes and they were overpriced or too much! The service is excellent too because my request was on a rush basis and they delivered their promise on point. I am a happy customer. Thanks Maple Air!!!
Answer from pro:
Thank you Julie Ann for the kind words. We are glad to have client like you. We do appreciate your feedback and at Maple Air we constantly strive for improving our services and quality of work. Thank you so much for trusting us and we truly look forward serving you for years to come! Welcome to the Maple Air family! Customer Success Manager MAPLE AIR INC.
Reply created 1 Oct 2017
Review from Customer of Maple Air Inc
Rating: 5 out of 5
Review left on 10 Sep 2017
Heating\cooling equipment maintenance & thermostat replacement
As our Carrier heating and cooling units required a complete maintenance check, we contacted Carrier who referred Maple Air to us. Upon receiving their call, we were impressed with the courteous and friendly guidance through their rates\service, etc. Their technician arrived within a few days and was very efficient and knowledgeable of the our Carrier system. We are considering a long-term business relationship with this service provider.
Answer from pro:
Dear valued client! Thank you so much for being so kind and taking the time to provide this valuable feedback for us and other consumers to see. We are truly happy to have you added to our clientele and we look forward serving you and your circle of friends, and family for many years to come! We're glad your services went smooth and you were happy with Maple Air's quality of workmanship. We strive everyday to become better and stronger in helping our clients. Welcome to Maple Air family! Thank you, Customer Success Manager Maple Air Inc.
Reply created 14 Sep 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Sep 2017
Air Conditionong
It has been three years since Maple Air supplied and installed central air conditioning in our 50-year old house. Since then they have provided annual maintenance on the air conditioner and the natural-gas fired furnace. Maple Air has been a pleasure to work with. Their work has been performed to the highest quality and their technicians have always been very pleasant people. They explain what they have done and why they are making any recommendations. They are always on time and have proved to be diligent and trustworthy.
Answer from pro:
Thank you for being our client and having the trust towards Maple Air. We're grateful to have clients like you and we truly look forward serving you for many years. We do take pride in our approach with Dealing with our valued clients and we constantly learn from mistakes and create new opportunities to become a better company. Thank you for being part of Maple Air family! Customer Success Manager MAPLE AIR INC
Reply created 19 Sep 2017
Review from Diane & Scott
Rating: 5 out of 5
Review left on 3 Sep 2017
Furnace, Air Conditioner, and Water Heater
Our experience with Maple Air was excellent. After contacting Carrier on-line, our contact information was provided to Maple Air. The next day we received a call from Farzad and soon after he came with Rodriguez to review our situation. We needed a new A/C but decided to replace the old Furnace and Water Heater at the same time. Their sales approach was excellent - they took their time to explain the options and answered all of our questions. We chose products that suited our budget and were practical for our house size. The price negotiations were completed in a fair and comfortable manner. The installation was done in a professional manner by two experts and took one full day. Also, Farzad took the time on a Sat to come and check the installation process. The only minor issue we had (unrelated to the actual installation) was the unfinished basement floor was a bit marked up from removing the existing furnace and water heater. We had a painted concrete floor so has some marks now. This in no way took away from the great experience we had with Maple Air. In conclusion, we would not hesitate to recommend Maple Air to anyone who appreciates a Company willing to patiently explain the options available and perform an expert installation. Farzad mentioned a few times that we are now a part of the Maple Air Family and we actually felt that way.
Answer from pro:
Hello Diane & Scott, Thank you for such an positive and detailed feedback! We are very glad that you are happy with our services and your products. Your commitment and trust towards maple air is a pleasure to have. We hope all clients will become like you. You're very approachable and decisive on your decisions and we're glad to be a partner on this project. Thank you again for your feedback and we look forward serving you for years to come! MAPLE AIR INC. CUSTOMER SUCCESS MANAGER
Reply created 6 Sep 2017