Laurysen Kitchens Ltd reviews (70)

Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Jun 2020
Great service!
Wow what can I say. We've got the kitchen of our dreams. Laurysen has been so patient and responsive to our needs, have very high standards in their finishing, and their designs were so impressive, plus they did it all during a pandemic. Just amazing.
Answer from pro:
Thank you Colin for your kind words, it has been a trying year during COVID but we are very happy to have met your expectations and thank you!
Reply created 22 Jun 2020
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Jun 2020
ABOVE AND BEYOND EXCELLENT follow up and service
Beautiful kitchen...Outstanding service!!!! Upon move in, we were very happy and impressed with the quality and workmanship of the Laurysen Kitchen installed in our new home. When it mattered most, we were equally impressed with the service and outstanding service. Through the build of our home in general and through the Builder's deficiencies handling process, some damages and minor issues came up. Many, many thanks to the staff at Laurysen! When I brought our issues to them, they immediately stepped in and stepped up. They went above and beyond expectations to remedy all issues and leave us with a high quality, beautiful kitchen to enjoy. It should also be noted that they did this in timely fashion and with great lines of communication and coordination during this trying time where we are all dealing with obstacles presented by Covid-19. Thanks once again to the team at Laurysen Kitchens. Amazing work!!!
Answer from pro:
Thank you Troy for your positive comments we appreciate the 10 Star!
Reply created 2 Jun 2020
Review from Eric Blyth
Rating: 5 out of 5
Review left on 30 May 2020
Kitchen island a success because of Laurysen
We went to Laurysen Kitchens for some help with a small kitchen project. Their staff -- from the reception to Mike in the shop -- went above & beyond what we could have ever expected! Their help made our project about a million times easier. Would highly recommend!
Answer from pro:
Thank you for your kind words Eric, we were happy to help and again our thanks for this positive review!
Reply created 1 Jun 2020
Review from Bill Wark
Rating: 5 out of 5
Review left on 6 May 2020
New home kitchen, bathrooms and closets
We have had 3 kitchens, many bathrooms and closets done by Laurysen Kitchens, most recently kitchen and bathrooms and most closets in a new home just built. The quality of work is unsurpassed, the responsiveness is exceptional and the product is top quality. The designers are very experienced and have answers to the most challenging environments. I highly recommend Laurysen for any of your new builds or reno projects!!!!
Answer from pro:
Thank you Bill for your kind review, on behalf of the Laurysen Team, it was a pleasure serving you.
Reply created 6 May 2020
Review from Ildiko Pollak
Rating: 0 out of 5
Review left on 4 Feb 2020
Terrible Service
Terrible service ! I used Laurysen's 15 years ago and went back to update bathrooms, its been 3 months going back and forth trying to meet the designer to view my plans. The responses were always 2 weeks late and wanting to get counter samples, never got them. Very disappointed !
Answer from pro:
We apologize for this negative experience, if you could please contact Giuseppe at our office he will be more then happy to address the situation. he can be reached at gcastrucci@laurysenkitchens.com or at our office 613-836-5353.
Reply created 4 Feb 2020
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Oct 2019
Kitchen renovation
Our experience was very pleasant and easy. Wael, our designer, was great to work with, and was able to maximize our space, and provide a design that looks fantastic and is functional at the same time. The install was professional and the workmanship was great. Lee in Service is also very helpful, and wants to make sure the customer is 100% happy with the final product.
Answer from pro:
Thank you for your kind words Julie is was a pleasure serving you.
Reply created 25 Oct 2019
Review from HomeOwner
Rating: 1 out of 5
Review left on 12 May 2019
New Custom Kichen
We built a new custom house 4 1/2 years ago and the builder used Laurysen and a little over a year later the finish around all the door knobs and handles started to come off. We tried to contact the service dept at least 10 times, we left our contact info and they never got back to us, then finally we reached someone in there service dept, there response was there was only a 1 year warranty on the finish and did not offer to even come a check them out, another reputable box store has a 25 year warranty on there cabinets! The doors and drawer fronts are so bad now that we are looking at getting all the doors and drawer fronts refinished or replaced at our expense! That is ridiculous, on a 4 1/2 year old kitchen! There is no way I would recommend Laurysen Kitchen to anyone at this point!
Answer from pro:
Sorry for your negative experience if you could please contact Giuseppe Castrucci at our offices he can then address the problems that you have mentioned.
Reply created 11 Jun 2019
Review from Customer of Laurysen Kitchens Ltd
Rating: 0 out of 5
Review left on 22 Apr 2019
Ghosting Experts
Our Builder contracted with Laurysen Kitchens. The end result is that we have warped doors (as noted in the PDI inspection so it can't be blamed on the home owners). They took the doors back after 5+ months of back and forth with the builder and Laurysen. They took the doors back and said they were going to replace them...instead they brought the same doors back after applying paint. They also brought back the doors with new chips / dents in them. Now its been 1 month of me chasing after them with voice mails and emails, all of which have been ignored.
Answer from pro:
Sorry to hear that your experience with our company has not met your expectations, please contact me directly at our offices at 613-836-5353 and ask for Giuseppe.
Reply created 30 Apr 2019
Review from HomeOwner
Rating: 1 out of 5
Review left on 1 Apr 2019
New kitchen in our new house
WE are owners of a new house in Stittsville that moved in it 5 months ago. Till now our kitchen cabinet is missing glass shelves that have been ordered as an upgrade to a basic kitchen. We have paid more than $15000 for upgrades. A technician from the Laurysen kitchen came twice to install the shelves (what is a joke), both times they have been with the wrong size.
Answer from pro:
HI Bella we apologize for this delay, at the present time our Service Manager is working to resolve this issue. Lee can be contacted at our offices should you wish to speak to him 613-836-5353.
Reply created 3 Apr 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Dec 2018
Complete Kitchen Renovation
We had the entire kitchen completely gutted and redone and I could not be more pleased with the result. Our designer Kim was fantastic with several options and designs for us to chose from. Her recommended contractor has been really wonderful to work with, and everything has gone as smoothly as possible considering the size of the project. Would absolutely not hesitate to recommend Laurysen!
Answer from pro:
Thank you Jocelyn for your kind words we thank you for selecting Laurysen Kitchens and wish you many years of enjoyment.
Reply created 21 Dec 2018