High Efficiency Cooling & Heating Inc

Rating: 4.9 out of 5

High Efficiency Cooling & Heating Inc reviews (615)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Aug 2024

    Excellent service

    HVAC Technician, Harry, was very knowledgeable and patiently explained how our house control settings should be and how our heat pump works

    Answer from pro:

    Hello, Thank you for taking the time to share your experience with High Efficiency Cooling & Heating Inc. We truly appreciate your feedback and support. We’re glad to hear that Harry’s expertise and patience made a positive impression. It’s great that he thoroughly explained your home’s control settings and how your heat pump operates. At High Efficiency, our professional team strives to provide our valued customers with high-quality HVAC installation, repair, and maintenance services. We always aim to provide excellent customer service, and we’re glad that you had such a positive experience. We look forward to assisting you again with any future HVAC needs. Thank you for choosing High Efficiency Cooling & Heating Inc.! Best Regards, High Efficiency Cooling & Heating Inc. 905-307-2988

    Reply created 15 Aug 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2024

    Professional Service

    Harry was very professional in diagnosing the issue for my AC and very through in coming up with solutions.

    Answer from pro:

    Dear William, Thank you for taking the time to share your experience with High Efficiency Cooling & Heating Inc. We truly appreciate your feedback and support. We are delighted to hear that you are pleased with Harry’s AC repair service. We’re also glad that Harry’s professional services, suggestions, and knowledge met your expectations. At High Efficiency, our professional team strives to provide our valued customers with high-quality HVAC installation, repair, and maintenance services. We always aim to provide excellent customer service, and we’re glad that you had such a positive experience. We look forward to assisting you again with any future HVAC needs. Thank you for choosing High Efficiency Cooling & Heating Inc.! Best Regards, High Efficiency Cooling & Heating Inc. 905-307-2988

    Reply created 26 Jul 2024
  • Review from Customer of High Efficiency Cooling & Heating Inc
    Rating: 5 out of 5
    Review left on 18 Jul 2024

    furnace checkup

    I'm very pleased with the service provided. Technician was very knowledgeable and communicated in a professional manner.

    Answer from pro:

    Hello, Thank you for taking the time to share your experience with High Efficiency Cooling & Heating Inc. We truly appreciate your feedback and support. We are delighted to hear that you are pleased with our professional HVAC services. We’re also glad that our professional technician’s professional services, communication, and knowledge stood out to you. At High Efficiency, our professional team strives to provide our valued customers with high-quality HVAC installation, repair, and maintenance services. We always aim to provide excellent customer service, and we’re glad that you had such a positive experience. We are also pleased to hear that you signed up for our maintenance plan. Regular maintenance can help you prevent emergency repair calls, save on utility bills, and extend the lifespan of your equipment. We look forward to assisting you again with any future HVAC needs. Thank you for choosing High Efficiency Cooling & Heating Inc.! Best Regards, High Efficiency Cooling & Heating Inc. 905-307-2988

    Reply created 26 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2024

    a/c maintenance and installation of automatic condensation drain pump

    We called High Efficiency Cooling & Healting Inc. for a/c maintenance. Liam came and did maintenance on the a/c. We had drain pipe blockages, so Liam explained clearly the benefit of installing an automatic condensation drain pump. We had this installed and we also signed up for an a/c & furnace maintenance plan. Thanks Liam!

    Answer from pro:

    Dear Stuart and Cherie, Thank you for taking the time to share your experience with High Efficiency Cooling & Heating Inc. We truly appreciate your feedback and support. We are delighted to hear that you are pleased with the AC maintenance service provided by Liam. We’re also glad that Liam’s professional services and suggestions were helpful to you. At High Efficiency, our professional team strives to provide our valued customers with high-quality HVAC installation, repair, and maintenance services. We always aim to provide excellent customer service, and we’re glad that you had such a positive experience. We are also pleased to hear that you signed up for our maintenance plan. Regular maintenance can help you prevent emergency repair calls, save on utility bills, and extend the lifespan of your equipment. We look forward to assisting you again with any future HVAC needs. Thank you for choosing High Efficiency Cooling & Heating Inc.! Best Regards, High Efficiency Cooling & Heating Inc. 905-307-2988

    Reply created 26 Jul 2024
  • Review from Customer of High Efficiency Cooling & Heating Inc
    Rating: 1 out of 5
    Review left on 3 Jul 2024

    Low efficiency communication

    This is my second time contacting this company for AC repairment. The first job was somewhat satisfying. When another unit of AC broke down, I came to them again. First of all, on their website, it clearly stated that they serve Toronto. But the scheduling staff said there are limited appointment dates for the downtown area. On the inspection appointment day, I kept my phone handy until 6 pm Toronto time but never got a callback from the technician. I immediately emailed requesting a update by email, which is reponded with "will do" on the next day. After that, I waited for another three business day and called their number again. I was then informed that I will get a callback from the technical apartment but there is no guarantee of when they would callback. Since I was in a different timezone, I told the staff to write an email instead of calling back if it doesn't happen on the same day. And, six business days past the appointment, I still didn't get a word about the inspection result. Although the inspection result and quote finally came in my mailbox on the 7th day, I couldn't keep my tenant waiting . At the time, I've already switched to another company who not only inspected the problem on the next day and fixed the problem within a week.

    Answer from pro:

    Hello, We are sorry to hear about the frustration you experienced with your recent AC repair service. Unfortunately, our team is unable to locate your profile in our system based on the information provided in your review. If there is anything we can do to assist you, please don’t hesitate to reach out to us. Best Regards, High Efficiency Cooling & Heating Inc.

    Reply created 26 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2024

    Air Conditioner Installation

    Sales Rep Jamie came out on Sunday to meet and size up the correct Air Conditioner condenser unit to my house and discuss pricing. He booked me an install date within 1 week which I was happy about. HVAC technician Harpreet showed up around 10am on Friday and spent 3 hours at my home doing the A/C change out. He was polite, courteous, and answered all my questions about the process. He made sure to clean up after installation was complete. After he left I noticed there was water leaking from the Evaporator coil, called him back and came that same evening to address the issue. Turns out had forgotten to close 1 of the units (2) drain ports. He fixed it and it no longer leaks. Overall I'm pleased with the service High Efficiency Heating and Cooling provided and would recommend them. However, just ensure to double check finished work before leaving jobsite.

    Answer from pro:

    Hello! Thank you so much for posting this review of your service with us! We are overjoyed to hear that Jamie and Harpreet were both able to provide you the support and means necessary to replace your AC units. We sincerely apologize for the inconveniences caused by the leak, and are incredibly glad that we were able to address the issue personally. Thank you for choosing us at High Efficiency Cooling & Heating Inc, we are always happy to provide the best services we can for your HVAC needs.

    Reply created 3 Jul 2024
  • Review from Customer of High Efficiency Cooling & Heating Inc
    Rating: 5 out of 5
    Review left on 16 Jun 2024

    AC tune-up

    All staff in High Efficiency have done an excellent job beginning from answering my request of their service, scheduling the arrival time of their technician Liam, SMS/text me the status of the progress etc etc to the work itself (tuneup of the air condition). I am really impressed. At the end..."is there any more question?"...."yes, will you come back next year?".

    Answer from pro:

    Hello! Thank you very much for taking the time to post this review of our service. We are so glad to hear that Liam was able to provide you excellent service and cordial communication to ensure your problems were solved properly. Thank you very much for choosing High Efficiency Cooling & Heating Inc, it is our absolute pleasure to provide for your HVAC needs.

    Reply created 17 Jun 2024
  • Review from Dino Mendoza
    Rating: 5 out of 5
    Review left on 12 Jun 2024

    AC Diagnostics

    Harry was on time to complete a diagnostics on my leaking AC unit. He provided recommendations and fully explained on what has happening with my AC unit. Job well done.

    Answer from pro:

    Hello Dino! Thank you so much for posting this review of our service, we are incredibly happy to hear that Harry was able to help you out and inform you on what issues your unit was facing. Thank you very much for choosing High Efficiency Cooling & Heating Inc for your HVAC needs, we are always happy to help.

    Reply created 14 Jun 2024
  • Review from Customer of High Efficiency Cooling & Heating Inc
    Rating: 4 out of 5
    Review left on 29 May 2024

    Heat pump maintenance

    Service was quick and efficient, the technician arrived on time, was polite and answered all my questions,

    Answer from pro:

    Hello, thank you so much for providing us a review. We are glad to hear that the technician arrived on schedule and was able to provide you satisfactory support and answers for your queries. Thank you very much for choosing High Efficiency Cooling & Heating Inc.

    Reply created 30 May 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 May 2024

    Ac maintenance for Sheila Wing's residence

    Liam the technician came to do the AC maintenance service. He was super to talk to. He did the AC maintenance and cleared the condenser in a timely manner. He checked the condenser pressure and ensured the pressure was ok before he left.

    Answer from pro:

    Hello Sheila, Thank you for taking the time to post your review on Liam. We're pleased to hear you built a rapport with him and you're happy with your AC maintenance. Glad to hear it's ready for the summer season. Thank you for choosing High Efficiency Cooling & Heating Inc for your HVAC needs.

    Reply created 16 May 2024