Topfire Fireplace & Barbecue

Rating: 5 out of 5

Topfire Fireplace & Barbecue reviews (20)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Mar 2017

    Gas Fireplace

    Excellent service. Very profession and more than helpful. Can't say enough about the professional service. The work was completed in a timely manor at a reasonable cost. The serviceman spent the time to explain what he was replacing and why. Well done.

    Answer from pro:

    Thank You for the feedback. Enjoy you fireplace

    Reply created 6 Mar 2017
  • Review from Stuart Potter
    Rating: 5 out of 5
    Review left on 9 May 2016

    New Gas fireplace insert

    We shopped around for a gas fireplace insert to replace a 20 year old one in our home that was no longer working. Topfire had best pricing and no pressure salesperson. They were easy to order from and our installation appointment was very quick. The installers did a great job and the fireplace looks good.

    Answer from pro:

    Thank you Stuart, enjoy your gas insert :)

    Reply created 9 May 2016
  • Review from Pamela Cooper
    Rating: 5 out of 5
    Review left on 26 Nov 2015

    trouble shooting over the phone!

    Called with a problem lighting my gas fireplace. Another company I called sent a service person without letting me know they were coming so no one was home. Then the follow-up apt was 2 wks out. Topfire fixed the problem OVER THE PHONE AT NO CHARGE! AWESOME!

    Answer from pro:

    Thank you for the Feedback :) James

    Reply created 27 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2014

    Fireplace

    James was very great when helping me pick the product that was best for me. I would highly recommend his professional opinion. I am very happy with my purchase and the purchase process overall.

    Answer from pro:

    Thanks you Roberto! Follow us on twitter and Facebook if you would like!

    Reply created 21 Mar 2014
  • Review from Sharon Rutherford
    Rating: 5 out of 5
    Review left on 14 Mar 2014

    Gas Fireplace

    After the worst ice storm Pickering had seen in many years, we decided to replace our old, non-working, ugly fireplace. After leaving messages with a few fireplace contractors, I received a call from Ron at Topfire Fireplace. He came to see our existing fireplace and suggested that we come to his store to look at some working fireplaces. After seeing the large selection of fireplaces and stoves that Ron had setup, I decided I wanted to have crystals not logs in our new fireplace. Ron recommended that we meet with his carpenter at our house, before making a final decision. With the help of Ron & Henry we decided to remove the old corner fireplace, and install a new Napoleon Crystallo fireplace on the end wall of the living room with our TV recessed above it. Removing our old fireplace required breaking up and removing the brick base, as well as matching and installing hardwood flooring. Framing and drywall had to be put up, and then the whole area needed to be painted. This was all done by Henry’s crew. The transformation is amazing. If you are looking for friendly, knowledgeable and professional staff that can answer all questions, offered ideas and alternatives, then Topfire Fireplace is the company you want to call. It was a pleasure to deal with all the members of Topfire Fireplace and Henry & Robert Wolters Custom Carpentry companies. We would highly recommend them to anyone looking for superior service, quality workmanship at a competitive price.

    Answer from pro:

    Thank you for the review. I will pass this on to Henry. Enjoy your fireplace :)

    Reply created 16 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2014

    Gas Fireplace

    Dear Topfire Fireplace & Barbecue Inc, I had purchased the Napoleon BGD36CF Crystallo gas fireplace in September of 2011 and what a phenomenal product it is!.The fireplace runs perfectly and I've received many compliments. James David was the gentleman at Topfire that helped me choose which fireplace best fits my needs. His knowledge and customer service is amazing, and I've recommended this store to many friends, as it was positive word of mouth that had led me to Topfire in the first place. I felt a testimonial was needed because of the overall quality the product/service is.

    Answer from pro:

    Thank you for you feedback. I am happy you are enjoying your fireplace.

    Reply created 5 Mar 2014
  • Review from Andrew Perry
    Rating: 5 out of 5
    Review left on 20 Feb 2014

    Large green egg

    I purchased a large big green egg from Topfire. Both Ron and James knew about the product very well and have great customer service skills. I couldn't be happier with my egg.

    Answer from pro:

    Happy cooking :D

    Reply created 5 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2014

    P500RSIB

    I was looking at buying a BBQ and went to Topfire. I spoke with James who was very knowledgeable about the Napoleon bbq's that he sold. I purchased the P500RSIB and am very pleased with it's quality. I recommend the Napoleon BBQ and Topfire
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Feb 2014

    BBQ

    I purchased a Napolean BBQ from Topfire in Ajax and it is the best BBQ I have ever purchased. Its ash run off does not catch on fire like my Weber. It is designed very well. The service from Topfire was exceptional. The staff was very friendly and offered great advice on the size of BBQ I would need for my family. They also helped me pick quality accessories. Overall I would definitely recommend this excellent store, and I will be coming back for more BBQ and fireplace gear!!

    Answer from pro:

    Thank you Robert for your business and review.

    Reply created 2 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2009

    Napoleon fireplace

    Topfire installed a fireplace for me and i am thrilled with the service, product and the outcome of the work. They did a quick safe install and would recommend this company to anyone

    Answer from pro:

    Thank you Frank.

    Reply created 2 Oct 2017