Loyal Seal Windows & Doors Inc

Rating: 4.1 out of 5

Loyal Seal Windows & Doors Inc reviews (183)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 15 Mar 2018

    Loyal Seal window and doors inc keep shopping

    I got my windows replaced thru LOYAL SEAL WINDOWS ANDDOORS INC. Spent $10,000.00 less than 2 years ago Now a lot of the hardware is breaking on the windows. They give a life time warranty on all hardware. Now I've been phoning them for 6 weeks and they still haven't sent anyone out to fix the windows?? All phone calls go to a call centre. I don't know what to do, I want my windows fixed and now they want $160.00 plus tax to send a truck out, like I said I already spent $10,000.00 here. Sure the windows look pretty at first but wait until something goes wrong.....I DO NOT RECOMMEND this company, they are not standing behind their contract!! SHOP AROUND!!!!!!

    Answer from pro:

    Dear Jackie Murphy, We are truly sorry for not being able to meet your expectations. You are a repeat client (that did 3 jobs with us in the course of 10 years) and we are sorry that our warranty terms did not fit your needs. The 2 windows that you purchased 2 years ago cost way less than $10K:) The parts are covered for a full replacement (the warranty terms you can find in the back of the contract) and Chris and Angela from the service department offered you to ship the parts for free multiple times. They are easy to replace (since everything came off during the window cleaning, so you can easily put it on). However, if you would like for someone to come to your house and do it for you, that is what $160 service charge for. It is to cover the costs for the time and the liability insurance for the manufacturing personnel. As stipulated in all the terms and conditions, the parts are covered for life, but the labour is not. If you would like us to proceed with mailing the small parts, please contact our service department again and Angela and Chris would be happy to assist. For any additional information about maintenance of the new windows (that prolong the life of your product), you can visit Canadian Housing and Mortgage Corp web for details: https://www.cmhc-schl.gc.ca/en/first-nation/care-for-your-home/home-maintenance-calendar.cfm

    Reply created 27 Mar 2018
  • Review from Mark Haupert
    Rating: 5 out of 5
    Review left on 13 Mar 2018

    Living Room window

    Excellent product. Installers were polite clean and quick We have a few more windows that need attention and we are looking forward to continued business with Loyal Seals. You can not compare the quality of these windows to anyone else.

    Answer from pro:

    Dear Mark, Thank you so much for your time to write your review and for the continued business with us. It is truly great to have you as one of our valued clients and happy that we meet your expectations. We look forward to do another installation in July 2018 at your home! Cheers

    Reply created 16 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2018

    Door and Windows

    We used this company to replace a garden door leading to our deck, and were completely satisfied with their work. The following Spring, we had them back to replace the windows in the front of the house. On both occasions, the work was done on time, professionally and they cleaned up after themselves. We were satisfied to the point that they are back again this year to do some more of our windows.

    Answer from pro:

    Dear Mariani Family, Thank you so much for taking time to put a review on your experience with your renovation project. We are truly happy to hear that we met your expectations and hope that you will choose us again in your future projects. Enjoy the energy savings and the warmth in your home. We truly value your business. Cheers.

    Reply created 1 Feb 2018
  • Review from Alex
    Rating: 1 out of 5
    Review left on 30 Dec 2017

    Poor quality of the door installation

    My experience with this company in very frustrating. They installed a side door in my house in 2015. The door stopped closing properly just few hours after the installation. When I called them (the very same day) and asked to fixed that, they said a serviceman will be available in couple of weeks when he will work in my area again. I had to call them many times and send several emails insisting the bad installation must be fixed earlier. It was very hard to get them to complete the job. One year later I had to communicate this company again because the door stopped working properly. I was not just able to close the door as it was skewed. The company scheduled an appointment, I stayed at home, nobody's showed up. They scheduled another appointment, I stayed at home again, and nobody's showed up again. I had to write many emails and make many phone calls, it was very frustrating experience. Finally, after 4 weeks of waiting, the serviceman has come and fixed the door. This happened one year ago. And now the door is not in a good shape again. It won't close tight. As a result, the insulation is not effective at all. I don't understand how come I am having some much problems with the almost new door?? The another 20-years old door in my house is functioning much better that this one installed in 2015. Based on my previous experience, I am not going to contact this company anymore. I am going hire somebody else to fix the problem. I don't recommend anybody to do business with Loyal Seal.

    Answer from pro:

    Dear Alex, We are truly sorry for the experience you described. However, Loyal Seal did not make any reno projects in Guelph. For the past 20 years we hold renovation licence authorizing us to work in GTA only. Are you sure that you put review in the correct company name?

    Reply created 1 Feb 2018
  • Review from Customer of Loyal Seal Windows & Doors Inc
    Rating: 0 out of 5
    Review left on 28 Nov 2017

    Horrible installation and customer service

    We hired this company to replace the front door and basement windows. They rescheduled install date with 2 days notice. When they did show up the front door and windows were as we ordered but the install was atrocious. They threw the attic window into our garden and left shards of glass all over our lawn. They ripped the basement window out of the wall and left a gash in our basement wall. The cocking that was done around all windows and front door is equivalent to a toddler's work. We are now stuck having to pay to get the cocking fixed so the house looks decent and we don't incur water damage to our walls. We have received zero customer service and the person that was supposed to come have a look has never showed up.

    Answer from pro:

    We do not service Saskatchewan (only GTA). Please remove.

    Reply created 4 Dec 2017
  • Review from Customer of Loyal Seal Windows & Doors Inc
    Rating: 5 out of 5
    Review left on 21 Nov 2017

    New front door

    Very professional and clean work. Job was completed on time installers cleaned up and left. All done in two hours They arrived at the appointed time removed old doors and installed the new ones perfectly,

    Answer from pro:

    Thank you dearly for rating us. We truly value your opinion and thrive for customer care excellence. Please enjoy your new doors and new home looks. Cheers and happy upcoming winter holidays!

    Reply created 22 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2017

    10+ Windows & 2 Doors

    I am a repeat customer of Loyal Seal. I had them do my windows in my previous home over 4 years ago. This time, I had them do a full house and 2 doors. Fair price, smooth process, product came as promised, good installation with minimal hassle and mess. I was present for the entire thing and observed, truly felt confident in the workmanship as the installers were clearly pro's who knew what they were doing. They installed the new stuff with great care, and disposed of the old stuff for me, leaving my place pretty clean, just had to use the vacuum to clear some small debris, nothing major. All in all a good experience, far more responsible than many other companies that I have used for numerous other home improvement projects. Would use them again myself, would and have recommended to family and friends.

    Answer from pro:

    Dear Marko, Thank you so very much for taking the time to provide us your valuable feedback. It is always a pleasure to have clients come back for renovations! We hope you will enjoy the energy savings, the great home looks. We are always here for you and anyone you would recommend us to. Cheer and happy upcoming winter holidays.

    Reply created 22 Nov 2017
  • Review from Customer of Loyal Seal Windows & Doors Inc
    Rating: 1 out of 5
    Review left on 9 Nov 2017

    windows and front door

    -arrived I hour late, no reason given -left a mess behind, -did not replace Venetian blinds, damaged one of them with no attempt to repair it -the younger man has zero social skills -offensive language between them

    Answer from pro:

    Dear Mr. Matheson, We truly apologize we couldn't meet your expectations. This was a full day installation and a lot of material needed to be picked up prior to the arrival. We confirmed with you that we will be coming between 9-11 and so we did. You signed completion form after the inspection and stipulated that work was done perfectly. Over the phone you did say that the work was done extremely professionally and we apologize that the installers used sour language between themselves. We are sorry again that our crew could not meet your expectations but hope that you will enjoy your new addition to your house.

    Reply created 13 Nov 2017
  • Review from Customer of Loyal Seal Windows & Doors Inc
    Rating: 5 out of 5
    Review left on 24 Oct 2017

    Patio door and windows

    I saw the ad in the local paper and gave a call. They were quick to come with a free estimate and explain my options. Installers came shortly after and were real pros. They were polite and efficient. Walked me through everything when it was done. I already recommended them to my neighbour. Will use again.

    Answer from pro:

    Thank you so much for providing great feedback, we thrive to best client experience and are happy we met yours. Enjoy your new door and energy savings, Cheers.

    Reply created 26 Oct 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Oct 2017

    Windows, porch door and Sidings

    They came and fixed the issues so i am updating my review. ********************************************************************** They are only interested in selling the service and getting money from you. Once that is done and even though I have called a few times that there are things not done properly, noone has come to fixed it. I really suggest that you dont pay them for a few days after getting the service till you make sure that the work they have done is good. I REALLY REGRET paying them. Already have been not recommending them to my neighbours and others on my street who came and asked me about the door and sidings.

    Answer from pro:

    Dear Kanchan, Thank you for providing valuable feedback. We are happy we resolved all the concerns you had. Enjoy the energy savings. Cheers!

    Reply created 6 Nov 2017
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