Action Furnace Inc

Rating: 4.4 out of 5

Action Furnace Inc reviews (364)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2020

    Furnace Service

    Woke up to a cold house, furnace had stopped overnight. Called Action Furnace and within an hour, Ryan was at our door. Exceptional service in a timely fashion. Happy to be an AF customer!

    Answer from pro:

    Thanks for the awesome 10-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We appreciate you choosing Action Furnace, and for your continued support.

    Reply created 20 Apr 2020
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 3 Apr 2020

    Incorrect Diagnosis and Charged for part that did not solve the Furnace issue.

    During this Covid19 crisis that is impacting each of us- it is a SHAME that Action Furnace supplies customers with false promises based on their company website - good honest work for fair billing.
My furnace's on demand heat is fine but the fan constantly runs 24/7 I called Action Furnace and requested a serviceman to look at the issue - Fan constantly running on furnace. After they diagnosis they inform me that I need a part ($900) to fix this issue as the serviceman said my furnace was filling with water and this part would fix the fan from running continuously.
Lo and behold after spending $1200 my furnace still blows cold air when not heating via on demand and they send out another guy today who says its my electrical (although the house is only 8 yo) Now arguing with mgmt. to give back my old part installed and refund all monies.
As a woman living on her own during a global crisis I would expect companies to be honourable and decent people who recognize that honesty is critical - fix the problem and if you cannot then don't charge bogus diagnosis and repairs - Just want my money back and old part installed so I can afford to find a furnace company who can complete the work and not having now to pay double.

    Answer from pro:

    Thanks for the review. We have returned your old part, as well as refunded all your money. In regards to the repair it completed itself we spoke with our technician and it sounds like there may have been a miscommunication during the service call. We apologize you didn't have a good experience with us this time but I believe it's unfair to call us unreliable and dishonest. We operate our business on a fixed right or it's free motto and have honored that with you on this service call and refunded your entire invoice amount.

    Reply created 8 Apr 2020
  • Review from Customer of Action Furnace Inc
    Rating: 5 out of 5
    Review left on 2 Apr 2020

    Furnace

    Furnace shut down, technician Evan came and figured out problem and other problems as well that were not known. Technician Evan was very nice and knowledgeable and explained everything so that I could understand.

    Answer from pro:

    Thanks for the awesome 10-star review! We appreciate you taking the time to share your experience with us. We'll be sure to share your kind words with Evan. Thanks again for choosing Action Furnace.

    Reply created 2 Apr 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2020

    Good job

    Great service know what he was taking about and showed me what was wrong and what need to be done to fix it and told me what need to be done

    Answer from pro:

    Thanks for the awesome 10-star review! We appreciate you taking the time to share your experience with us. Thanks again for choosing Action Furnace.

    Reply created 25 Mar 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2020

    Annual Inspection.

    Dylan Brun was my Service Attendant and was very courteous & knowledgeable. Arrived on time, explained everything and left everything tidy. I also had a Humidifier water saver installed at reasonable cost. Also explained how it worked. I highly recommend him.

    Answer from pro:

    Daphne, thank you so much for taking the time to leave this excellent review. We’ll be sure to pass along your kind words to Dylan. Thanks again for choosing Action Furnace and for your continued support.

    Reply created 12 Mar 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Mar 2020

    Awesome and informative

    I was educated on almost everything: things about my humidifier, furnace, hot water tank, filters. Friendliness, humour and courtesy displayed at all times. I would recommend Action Furnace to family and friends.

    Answer from pro:

    Thanks for the awesome 10-star review, Anne! We appreciate you taking the time to share your experience with us. Thanks again for choosing Action Furnace and for your continued support.

    Reply created 12 Mar 2020
  • Review from HomeStars User
    Rating: 5 out of 5
    Review left on 25 Feb 2020

    Duct cleaning, furnace check, humidifier clean, hot water tank and dryer vents cleaned

    Excellent service. Great company to deal with over the past 10 years when we bought a new furnace from them. Good solid knowledgeable people from the main reception to the technicians who do the work.

    Answer from pro:

    Thank you so much for this great 10-star review. We really appreciate you being a loyal customer and helping to share the word about us. We'll be sure to share your kind words with our entire team. Thanks again for choosing Action Furnace and for your continued support.

    Reply created 25 Feb 2020
  • Review from Jocelyn Keith-Asante
    Rating: 5 out of 5
    Review left on 19 Feb 2020

    Furnace repair

    Action Furnace technician came on short notice to determine why a relatively new furnace was not working. He quickly found a faulty valve and repaired it. He also found and repaired a water problem. All these were covered by the product warranty. There is heat again and we are very pleased with his work and only paying the diagnostic fee.

    Answer from pro:

    Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We appreciate you choosing Action Furnace.

    Reply created 25 Feb 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Feb 2020

    Great install of furnaces and A/C

    I had two furnaces and an A/C unit replaced by Action. Ryan my comfort advisor worked with me to find a package that was within my budget and is very knowledgeable about their products. Action were competatively priced, did the job quickly but thoroughly, and provided quality service. Mike and Chris were very professional, friendly, and were very careful about making sure the job site was kept clean. They also worked really well together! I will definitely be staying with Action!

    Answer from pro:

    Thanks for leaving us such a wonderful review, Carol. We are thrilled to hear about your positive experience; our team will definitely be happy to read what you wrote. Our customer’s experience and satisfaction are our top priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words, we appreciate you choosing Action Furnace.

    Reply created 18 Feb 2020
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 8 Feb 2020

    Gas valve

    No integrity. I thought they were good folks to do business with. My furnace stopped working and I called Action Furnace for them to fix it. After diagnosing the problem the technician found out that the gas valve was not working properly anymore. He suggested that it needed to be replaced at $995 which I thought it was very expensive. But he suggested that if I signed up for their comfort club membership it will only cost me $811 dollars. Unfortunately I needed to get the furnace repaired and did not though of other options or getting a second opinion at that moment. It only took the technician about 1/2 hour to get the job done. After doing some research I found out that the Goodman gas valve for my furnace only retails for $50+dollars on Amazon. I understand that Action Furnace made a profit on the gas valve but there is not logical explanation for the $811 bill for the service call, parts and 1/2 labor. I feel that Action Furnace took advantage of the situation and ripped me off of my hard work earned money. I'm a person with integrity and based on my personal experience can not recommend this company.

    Answer from pro:

    Thank you for the review. We appreciate you letting reach out and discuss this call with you and come to a resolution. Action Furnace follows a very common Straight Forward Pricing model. We diagnose the issue and give the cost of the repair before any work is completed. At this point it is at the customers discretion to either go ahead with the repair or to shop the repair from another reputable contractor. Again, we appreciate your feedback and the chance to discuss this over the phone.

    Reply created 12 Feb 2020
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