Action Furnace Inc

Rating: 4.4 out of 5

Action Furnace Inc reviews (364)

  • Review from Vern Kuckartz
    Rating: 5 out of 5
    Review left on 9 Dec 2023

    Replaced furnace

    Great service, installers were very friendly and Greg was super in giving all the information we needed. They cleaned up everything afterwards. I would recommend them to anyone, greatly appreciated
  • Review from Customer of Action Furnace Inc
    Rating: 5 out of 5
    Review left on 30 Nov 2023

    Great service

    Very effective and fast communication with customer service. Very friendly and knowledgable staff. Thank you for your service, would highly recommend Action Furnace.
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 26 Nov 2023

    Gross Overcharge

    They charged me an extra $220 for a simple gas pressure test and told me its not included in general diagnostics. Their competitors include it in general diagnostics. I paid $98 for diagnostics and $220 for gas pressure test.
  • Review from David Jess
    Rating: 5 out of 5
    Review left on 23 Nov 2023

    Yearly Furnace inspection and duct cleaning

    Techs Jacob and Stefan were very professional and did a very thorough job. Just before they left went over what the work that they completed.

    Answer from pro:

    Thank you for the review, David! We are thrilled to hear that Jacob and Stefan did a professional and thorough job.

    Reply created 27 Nov 2023
  • Review from Customer of Action Furnace Inc
    Rating: 1 out of 5
    Review left on 8 Nov 2023

    Midefficient Furnace Repairs

    If you know what repairs are required, they will not quote you on the repair unless you spend $100 for them to come to site to decide what repairs are required. Save you're money and spend it elsewhere, somewhere without poor business practices.

    Answer from pro:

    Good afternoon, my name is Andrea, from Action Furnace. I would like to look into this situation for you. Can you please email me at enquiries@actionfurnace.ca so I can investigate. Thank you.

    Reply created 8 Nov 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2023

    Amazing knowledgeable and kind persons indeed

    They went beyond to get the job done for me and great working team players

    Answer from pro:

    Thank you for the review! We appreciate your support.

    Reply created 27 Nov 2023
  • Review from wayne.skinner Skinner
    Rating: 5 out of 5
    Review left on 6 Nov 2023

    furnace heat exchanger replacement

    We had Action Furnace do an annual inspection a couple months ago, when the technician (Tara) found a problem with our heat exchanger, which was still under warranty. A new exchanger was ordered; it arrived a week ago, and we had another technician (Nicholas) come to to the work. He was extremely pleasant, efficient and competent, the work was done in about 3 hours. He also provided us with numerous photos detailing the problem. All our experiences with Action Furnace personnel have been extremely easy and pleasant. They are very approachable and competent, and we couldn't recommend them any higher.

    Answer from pro:

    Thank you for your kind words about Tara and Nicholas. We appreciate your recommendation and are glad to hear all of our technicians are pleasant to work with.

    Reply created 27 Nov 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Nov 2023

    Excellent fast service

    Parker and Sean did an amazing job installing my new heat pump and hot water tank. Another company told me I needed a new furnace when it's two years old. The other company gave me a quote then when I tried to book increased their quote by 7k. Called Action back and they were out the next day. So happy I used Action.... Parker and Sean walked me through all the maintenance for my new systems and showed me how to adjust things...
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Oct 2023

    Free Furnace Tune-up

    This was my first time and ONLY time using Action Furnace. The Technician was very informative and professional. He checked my furnace and relative connections very detailed. And, afterword he explained very clearly the results. But unfortunately my experience after was not handled well by their customer service person, Alex. When the tech was in, he must have accidentally disconnected the hanging cord on the floor and I had no hot water. I did not discover this until a few days later, as I was away, and called a plumber to come look. I did not think that the "furnace tune-up" would have any effect on my hot water tank and also didn't think that Action FURNACE provided work on hot water tanks. So, I was charged $262.50 from the plumber, who only plugged the cord back in and the hot water tank works fine. So, I sent an email to Action Furnace to reimburse me for this unnecessary expense I incurred. When I spoke with Alex, he said that they would have to open a full investigation and that there would be repercussion on the tech. I did not feel this was fair to the tech, as it was an honest mistake. So, I told Alex that I would not longer use their services. The "free" furnace tune-up ended up costing me $262.50 + days without hot water.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2023

    Great Experience - Mason was Fantatic!

    Great experience! Action Furnace was able to send someone right away and Mason did an absolutely fantastic job diagnosing and fixing the problem we were experiencing with our furnaces. He took the time to explain the problem, showed picture/video of what he repaired and then advised us on how best to avoid similar issues and what to do with our HVAC equipment as it ages. Can't say enough about the service we received! Hat's off to Mason and thanks again to Action Furnace.