Thank you for your feedback Caty. We appreciate your positive remarks about our installers and windows. We sincerely apologize for any inconvenience caused by the delays in the production process. We understand the importance of timely service, and we regret any frustration this may have caused. Please know that the estimated installation dates provided are just that—estimates. While we strive to meet these timelines, unforeseen circumstances can sometimes lead to delays. Regarding any sizing discrepancies, we were not made aware of this issue previously. We would like to rectify this situation promptly and ensure that any necessary corrections are made. To do so, could you please provide us with more details about the sizing concerns and any other specific issues you encountered? Your input will help us address these matters effectively. Thank you for bringing these concerns to our attention. We look forward to the opportunity to address them and ensure your complete satisfaction.
Reply created 23 Jan 2024