Northwest Gas Ltd

Rating: 5 out of 5

Northwest Gas Ltd reviews (151)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Apr 2018

    Air conditioner installation

    Last year we replaced our air conditioner and had it moved from the back of the house to the side of the house on the opposite end. This required running a gas line directly across and through the house. Lou came over a gave us a quote and a date for installation. The work crew showed up on time, were very friendly, professional and clean. The final cost was exactly as quoted. One year later, the unit has not given us any problems, is very quiet and efficient. Great company, great team! Very honest. The office staff is also very friendly and professional. We highly recommend this company!

    Answer from pro:

    Thank you very much for your positive review!We thank you for choosing Northwest Gas Ltd. if our team can be of any assistance to you or anyone you know please feel free to contact our office 905-458-1021.

    Reply created 27 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Apr 2018

    Furnace service and water heater

    Honest, reliable, and attention to detail. Fast service and clean They will educate you and give there honest opinion

    Answer from pro:

    Thank you very much for your review. your feedback will be shared with our team! If we can assist with any future HVAC projects/service please contact our office at 905-458-1021

    Reply created 23 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Apr 2018

    Humidifier

    They did an awesome job of repairing my humidifier. They were quick to respond to my call, got the job done and all is good. Great company very professional

    Answer from pro:

    Thank you so much for the positive feedback! Your review will be shared with our team. If we can assist with any further HVAC services please contact our office 905-458-1021.

    Reply created 16 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2018

    furnace check and inspection

    Anthony was very friendly and informative, he provided great service and answered all of our questions.

    Answer from pro:

    Thank you for your review. Your feedback will be shared with Anthony and our team. If we can assist with any future HVAC service please contact our office at 905-458-1021.

    Reply created 11 Apr 2018
  • Review from Customer of Northwest Gas Ltd
    Rating: 5 out of 5
    Review left on 29 Mar 2018

    Furnace Repair

    John and Derek arrived promptly to address my furnace issue. They were equally fast at diagnosing the problem and finding a temporary fix while the part was put on order. I want to thank John and Derek for getting he heat back up and running for me today. Thanks guys keep up the great work. You were courteous and professional.

    Answer from pro:

    Thank you very much for taking the time to write us a review. Your feedback is greatly appreciated and will be shared with Derek, John and the rest of our team. We thank you for choosing Northwest Gas Ltd. Our priority is to provide you with fast and proficient service every time!!Please contact our office if you require any further HVAC service/installations. OFFICE# 905-458-1021.

    Reply created 2 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2018

    Tankless Hot Water Install

    From getting a quote to completing the install this company this company was easy to deal with. When I contacted them to start the process of getting a quote they were able to provide me a rough estimate for the install of a water heater model number I asked about when another company kept giving me the run around to even get that much. When they came out to look at my current install and give me a more accurate quote, they were able to provide me a quote for 2 different tankless water heaters and didn't pressure my into buying either one. After deciding on the Navien Tankless they are able to work me into there schedule for the next week which worked great for my work schedule. While waiting for the install the sales rep that i was dealing with was very easy to get ahold of and usually returned my phone call the very same day of leaving a message for him if he wasn't in the office at that time. On install day their installers showed up at 9AM and started setting up floor protection as required. They worked very efficiently and were able to get the old water heater removed and the new one plumbed in very neatly with all the proper water and gas testing by early afternoon. Before they left they showed me the operation of the unit and showed me how to do the basic maintenance (like cleaning the intake air filter) and talked about how often I should get it back flushed. They were also able to return the rental water heater I had without any issues on my end. Overall I am very happy with the entire service they provided and would recommend them to anyone I knew or would use them for any future projects.

    Answer from pro:

    Thank you very much for your great review!! It's important for us to ensure our customer's experience is always positive so your feedback is greatly appreciated and will be shared with our team. If we can assist with any future HVAC installations or service please contact our office 905-458-1021.

    Reply created 26 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Mar 2018

    Air conditioning and water heater

    I have been using northwest since 2012 and I highly recommend them to anyone looking for gas furnace and water heater service as well as air conditioning service. Over the years and through two different houses of course as a homeowner we run into miscellaneous problems with old equipment!!!. Northwest gas is always extremely prompt with their reply and can usually get a service technician out to our house the same day!!! . As a business owner myself I appreciate the fact that they always are honest and straightforward with their quotes they never overcharge you for anything and everything's in writing. I will continue using them for all of my heating and gas services. Thanks for the great work and the honest quotes.

    Answer from pro:

    Thank you for your review. We are pleased to hear you are happy with our Service, we always try our best to get you going as soon as possible. Your feedback will be shared with our team. If you require any HVAC service please don`t hesitate to contact our office 905-458-1021.

    Reply created 20 Mar 2018
  • Review from Rocco C
    Rating: 5 out of 5
    Review left on 16 Mar 2018

    Hot water tank replacement

    They arrived on time and they were very quick and provided us with excellent same day service.

    Answer from pro:

    Thank you for choosing Northwest Gas Ltd. to replace your water heater!! We appreciate your business, if our team can assist with any future HVAC service or installations please contact our office at 905-458-1021.

    Reply created 20 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Mar 2018

    a/c and humidifier

    Great customer service, getting advice from Lou and Anthony leaves me with peace of mind for my family.

    Answer from pro:

    Thank you very much for taking the time to leave us a review. Whatever your HVAC needs are, Northwest has got you covered.

    Reply created 15 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2018

    Furnace and A/C

    Excellent From beginning to end clean and professional would not hesitate to refer to friend will call again for any services.

    Answer from pro:

    Thank you very much for your feedback! We greatly appreciate the opportunity to take care of all your future HVAC services/installs! please don't hesitate to contact our office with any questions, 905-458-1021.

    Reply created 14 Mar 2018
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