Dr HVAC

Rating: 4.6 out of 5

Dr HVAC reviews (176)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2018

    Service

    I'd like to share my experience with Dr HVAC company and their service technician Seth, and also his partner Mike for doing an excellent job in installing the centralize humidifier (Aprilaire 600). It took me a while to search for the best HVAC company and by just relying on the reviews of other customers in the past, i took a chance in getting their service. It was worthwhile spending the time reading most of the reviews and i know most of them were genuine because customers only want to show how much they appreciate their work and that's what i did. Thank you, Fernando

    Answer from pro:

    Thank you for taking a chance with us Fernando. We are glad you are satisfied.

    Reply created 4 Oct 2018
  • Review from Customer of Dr HVAC
    Rating: 5 out of 5
    Review left on 6 Sep 2018

    Furnace Inspection and Repair

    Bryan was knowledgeable, professional, honest and very kind to answer my questions. Very happy with the fast service and I would recommend them to friends. Thank you so much Dr. HVAC.

    Answer from pro:

    You're welcome - and thank you for taking the time to leave us such a kind review! We're happy to be able to provide you with fast, reliable service. Have a wonderful fall!

    Reply created 20 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Sep 2018

    Just The Best!

    As is always the way, our AC unit stopped working while the temp outside was unbearably hot. Called Dr HVAC who quickly dispatched Sean to come look at it. Sean quickly diagnosed the problem (it was the capacitor), and switched it out for a new one. He gave the rest of the unit a once over to make sure it was all as should be and had it running again in hardly any time at all. Fantastic service as always from the people at Dr HVAC. They’ve done work for us in the past and have always been fantastic. We took a service contract with them last year, and we just won’t trust anyone else to repair our AC/Furnace now.

    Answer from pro:

    It's Murphy's Law - but together we showed Murphy who's boss! It's always a pleasure working with you, and we hope you have a wonderful fall season!

    Reply created 20 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Sep 2018

    Very knowledgable and friendly

    Thoroughly diagnosed an issue with a Trane CleanEffects electronic air cleaner and was able to also corroborate with a Trane technician. Offered 2 solutions and we are considering our options but they are all fair.

    Answer from pro:

    Thanks so much for taking the time to share your experience! If you have any questions about the options we provided, please don't hesitate to get in touch - we want to make sure you have everything you need.

    Reply created 10 Sep 2018
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 16 Aug 2018

    Annual Maintenance Package

    Signed up for the Platinum annual Furnace and AC maintenance package. The website explicitly states that the package includes "professional cleaning" of the AC unit once a year and the same for the furnace. Imagine my surprise when the technician arrives (he was on time at least) and tells me that the cleaning is an extra $138! Very misleading advertising on the web.

    Answer from pro:

    Hi JK. We're very sorry for the miscommunication on our part. We will be rewording our maintenance plans to make what's included more clear. Thank you for bringing us this information. If you do reconsider working with us again, please call me (Brendon) at (905) 457-4425.

    Reply created 4 Sep 2018
  • Review from Al Aatif Murji
    Rating: 5 out of 5
    Review left on 12 Aug 2018

    Broken AC diagnostic

    Called on Sat night and their techician Sean came out on Sun to check our HVAC system. Very knowledgeable technician. Helped me stop the problem on Sat over the phone and on Sun went over all the issues and gave me all my options. Honest, knowledgable and friendly. Highly recommend.

    Answer from pro:

    Thanks so much! We know how stressful it can be when things break down, especially on a weekend, and we're glad we got everything turned around so quickly for you. Enjoy the rest of your summer!

    Reply created 17 Aug 2018
  • Review from Patrick Silva
    Rating: 5 out of 5
    Review left on 7 Aug 2018

    Sean Fagen is personable, professional and efficient

    Sean was at my home promptly. Answered all my questions. Very respectful and knowledgeable person. Fixed the problem with my AC and offered useful tips for AC efficiency. Thanks Sean Patrick

    Answer from pro:

    Thanks so much! If you ever have any questions or problems in the future, let us know!

    Reply created 17 Aug 2018
  • Review from Customer of Dr HVAC
    Rating: 5 out of 5
    Review left on 30 Jul 2018

    Dehumidifier leaking

    I was happy with the work that was done. The technician explained everything being done . I know it was expensive, but there was enough water leaking on the downstairs floor, that I was worried it would leak to the other rooms. Also he came when he said he would, and I also received a text that he was on his way, and when he arrived. Yes I would recommend this company again! Thank you for the prompt service,

    Answer from pro:

    Thank you very much! Leaks are always worrisome, and we're glad we were able to help so quickly. It was a pleasure working with you!

    Reply created 2 Aug 2018
  • Review from Michael Joaquin
    Rating: 5 out of 5
    Review left on 30 Jul 2018

    Tankless Hot Water

    Super fast response! I called In the afternoon and Dr. HVAC had a brand new unit installed and running the next business day. Very professional and courteous service. I highly recommend and will use them again!

    Answer from pro:

    Thank you very much for sharing your experience! We hope you're enjoying your new unit, and appreciate your business.

    Reply created 2 Aug 2018
  • Review from Customer of Dr HVAC
    Rating: 5 out of 5
    Review left on 20 Jul 2018

    Delivered expected service at quoted price with great customer service

    I had an issue with my furnace blower. It started making a noise an smelled hot. I called in the afternoon an got an appointment the next morning. Sean arrived with parts on hand and quickly addressed the problem. He provide full explanation of what and why he was doing certain checks. He answered all questions and provided excellent customer service in addition to replacing the motor. I liked that Dr. HVac texted a little link with a photo and details about my tech before he arrived so I could confidently let Sean into my home as a representative of Dr HVac. The customer service team from the company called to confirm my satisfaction with the work and their technican Positive experience.

    Answer from pro:

    We believe strongly that our customers should feel comfortable inviting us into their homes - we're glad you like our notifications about technicians! We enjoyed working with you, and thank you for sharing your experience.

    Reply created 2 Aug 2018
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