Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Catherine Conklin
    Rating: 5 out of 5
    Review left on 24 Nov 2022

    Dual fuel range

    Great service from beginning to end! Very satisfied. Have already recommended to friends who were also very satisfied.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 25 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2022

    Sales, and Delivery

    The sale Elizabeth Koutsoukos is very efficient and helpful. The delivery team is vey punctual, efficient, and curtisy. We are very satisfied with the service.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 23 Nov 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 23 Nov 2022

    New refrigerator

    Giving Salesman and delivery fellows top marks. Customer service by telephone needs an attitude adjustment.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 23 Nov 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 22 Nov 2022

    New washing machine installation

    Delivery was prompt and delivery men did a great job setting up new machine and removing old one.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 22 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2022

    LG 36 inch fridge.

    Took a bit time to get it in. But when it showed up the men had to take it apart to bring in. And reassemble it. They were polite and nice guys. Thanks for your services

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 23 Nov 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 21 Nov 2022

    kitchen fridge and stove

    Waited on 4 appliances for over a year. Although it didnt say on an email that I had to respond within 9 days for delivery date, the salesman told us that the microwave and dishwasher had been given to someone else so all I got was the fridge and stove. No expected delivery date on the 2 missing items. The stove has a chip on it.... not happy about this.. Delivery guys were very good...

    Answer from pro:

    Dear Customer, Please note that we do not give false ETAs, we’re giving what’s made available to us from our vendor. All estimated dates are provided directly by the manufacturer, and are subject to change at their discretion. Like all appliance distributors, we rely on the Manufacturer to fulfil our purchase orders and have no control over the dates they are able to do so. Please note that we work on a priority basis and we do not hold items for more than 9 days in order to accommodate other stocks. We sincerely apologise for the inconvenience. Kind regards, H.A CAS

    Reply created 23 Nov 2022
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 21 Nov 2022

    2 full kitchens purchased

    CAS provided excellent customer service when purchasing my appliances. After that I was kinda on my own. Delivery came as scheduled over 4 different dates, sometimes the delivery guys were great (like today 5/5), sometimes not. Mostly, the ability to get help, product information, installation support- anything at all after the sale, was basically impossible. CAS was great at their part-selling. After that they use a myriad of vendors for delivery, installation, and the appliance manufacturers for warranty. All the after-things took forever, were extra, and were inconsistent in quality. Moreover, neither the salesperson nor any manager from CAS could assist or persuade the vendors just transfer me to the vendors phone queue. So overall, what could have been a 9/10 rating became a 6/10 rating for the new appliance experience at CAS.

    Answer from pro:

    Dear Customer, Thank you for your review. My sincere apologies for your experience. This is certainly not the experience that we would like you to have. Our goal is to always ensure our customers receive the best possible service. Please note that your feedback has been shared with the management team at the location and will be addressed with all team members. Kind regards, H.A CAS

    Reply created 22 Nov 2022
  • Review from Eugene Lander
    Rating: 0 out of 5
    Review left on 19 Nov 2022

    Canadian Appliance Source

    Ordered my appliances June 2021. I was promised everything will be available and I will be a priority when I am closing/moving. The price was very competitive at that time but this has to be the WORST CUSTOMER SERVICE and DELIVERY I have ever experience. The store representative deceived me multiple times promising delivery and cash back for issues but never delivers. Its November 2022 and I still dont have my stove. You call customer service and they dont do anything telling you go back to the sales person who deceived me multiple times. Would recommend paying more and never dealing with this company.

    Answer from pro:

    Dear Customer, Thank you for your review. My sincere apologies for your experience. This is certainly not the experience that we would like you to have. Our goal is to always ensure our customers receive the best possible service. Please note that your feedback has been shared with the management team at the location and will be addressed with all team members. Kind regards, H.A CAS

    Reply created 22 Nov 2022
  • Review from Rainer Basse
    Rating: 5 out of 5
    Review left on 19 Nov 2022

    Replaced my old fridge

    We needed a new fridge. Chris, our sales manager, was knowledgable and helpful in making the right decision. Delivery was on time and replacement was smoothless.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 22 Nov 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 19 Nov 2022

    Appliance purchase and installation

    I purchased my stacked washer /dryer from Canadian Appliance service. The sales staff were helpful and informed. The delivery was right on time and well executed.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 22 Nov 2022
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