Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 14 Oct 2022

    New home build

    With a new home build, I had to purchase brand new appliances. CAS and the delivery service were exceptional and exceeded all my expectations. I would recommend them.

    Answer from pro:

    Dear Customer, Thank you for your feedback. Our goal is to always ensure our customers receive the best possible service. We sincerely hope that you enjoy your new appliances. Kind Regards, A.O CAS

    Reply created 19 Oct 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 14 Oct 2022

    New Fridge

    I made an error in my original order, but Canadian Appliance customer service easily made correction and located a product in stock. Delivery was next day and went smoothly.

    Answer from pro:

    Dear Tony, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 15 Oct 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 3 out of 5
    Review left on 12 Oct 2022

    Waited a Long Time

    I ordered my appliances in March of 2021 and just received the last piece today, October 2022. Very frustrated with the supply chain, however, communication was good fromCAS.

    Answer from pro:

    Dear Customer, Thank you for the time to share your feedback. I am sorry to learn that your order was affected by manufacturer`s delay. It is great to hear that you were provided with great service. My apologies again for the inconvenience caused. We hope you are enjoying your new appliances. Kind regards, FI CAS

    Reply created 15 Oct 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Oct 2022

    Beware bait and switch / false advertising

    I tried to purchase a refridgerator by putting in an order online over the weekend. Upon inquiring about my order, I was told the refridgerator was on backorder and it would be "at least" a month. I asked them why on their website it said available in 2-7 days business days? Response: It says that for all products. Then I pointed out that it shows in stock in Calgary and Ottawa. Response: "We can't sell you those". But they were quick to offer me a more expensive alternative which I could have right away. I asked if they could match the price. Response: The best I can do is give you $25 off. This is a second time offender because I foolishly thought I would give them a second chance after the last time. Last fall, I purchased a freezer from them. Delivery was stated to be 2 weeks. As the delivery date approached I would get email notifications that the delivery date had moved 2 weeks later. After about 2 months of this, I asked them if they could give me a real date regardless of how far away it is instead of these false 2 week increments which they would not. After 6 months, my existing freezer broke at which point I had no choice but to purchase one of their in stock models which was conveniently $700 more than the original ordered.

    Answer from pro:

    Dear Customer, Thank you for taking the time to share your feedback. My sincere apologies for your experience. This is certainly not the sales experience that we would like you to have. Our goal is to always ensure our customers receive the best possible service. Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty. In addition, we do not give false ETAs, we’re giving what’s made available to us from our vendor. If you can source your desired appliance elsewhere, please let us know and we will cancel your order and provide a full refund. Again my apologies for your delays. Kind regrads, H.A CAS

    Reply created 15 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2022

    Next day delivery of replacement fridge

    This is the 6th appliance Ive bought through Naveed at the Markham location. Always responsive and knowledgeable. This time he was helpful in arranging next day delivery of a fridge when our 14 year-old Kenmore decided to suddenly retire leaving hundreds of dollars of frozen food to thaw.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 17 Oct 2022
  • Review from HomeStars User
    Rating: 5 out of 5
    Review left on 12 Oct 2022

    Replacement refrigerator

    Easy online shopping Chat feature connected to great sales help Very happy with that part Delivery and removal was 3rd party and coordinated very easily Had next day delivery which was seamless! All around, great so far!

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 12 Oct 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 12 Oct 2022

    Bosch dishwasher

    Great experience getting advice on selection and availability as we did not want to wait to have the appliance replaced. Very good delivery service and helpful friendly service when we needed to call with questions

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 13 Oct 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 11 Oct 2022

    Kitchen reno

    Wrong refrigerator was sent, and the drivers that delivered the replacement were friendly, quick and on time

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 12 Oct 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 11 Oct 2022

    Appliance store snd delivery team were right on time snd respectful

    The delivery team were right on time warning text and then quick ponctuel and respectful !
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 8 Oct 2022

    Electric Range and Dishwasher

    Great experience so far! Really like the appliances. Really nice delivery team! Thank you so much

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 11 Oct 2022
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