Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Aug 2022

    LG refridgerator

    Great experience with Johnny at the Markham location. Wasnt pushy or aggressive and showed us products within our budget and met our needs. Excellent to deal with and extremely helpful. Delivery guys were great. Very professional and ensured that nothing was damaged. Ability to track delivery status was helpful. Loving the fridge right now, hope that it holds up.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 16 Aug 2022
  • Review from Bob Calder
    Rating: 4 out of 5
    Review left on 12 Aug 2022

    Replacement Dishwasher

    Friendly service in the store. Knowledgeable staff. While available inventory was an issue, we were able to find an appliance that suited our needs that was only slightly higher than what we had planned to spend. Delivery was on time and efficient. Only wish is that they could offer their own installation service. They use a third party that you have to coordinate with separately. When I called the number provided at the store, I was placed on ignore (hold) after navigating the auto attendant. Gave up after waiting about 10 minutes. Wound up arranging installation with another installer.

    Answer from pro:

    Hello Bob, Thank you for sharing your feedback both positive and constructive. Kindly know that the delivery is carried out by a third party company, and they only install electrical washer and dryer. However, we do recommend third party company (contractors) for installations. We sincerely apologise for the inconvenience. Kind regards, H.A CAS

    Reply created 15 Aug 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 12 Aug 2022

    New appliance package purchase and delivery

    Great sales experience. Incredibly knowledgeable sales associate. Exceptional customer service. Delivery was efficient and done without any issues or damage to new appliances or home.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 15 Aug 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 0 out of 5
    Review left on 12 Aug 2022

    Still waiting

    We have been waiting for our fridge since January 2022. There will be a standard reply re: we cant control our suppler. we will give you a refund or a different model, etc. However, we paid a sale price and want that deal. We dont want to pay more for the same fridge from a competitor (somehow they have stock). We have also received email communication that indicated they have not received one fridge since January 2022 yet you can purchase them from their Toronto location out of box and their Brampton store stated they get 50 units a month. So fulfillment is happening, they are not fulfilling our order. We suspect they are holding out that we will give up and pay more money for a different fridge.

    Answer from pro:

    Dear Customer, Thank you for your feedback. Please know that, unfortunately, there have been extensive delays with the production of a number of appliances due to manufacturing difficulties across North America. Please be advised that there is a vast majority of similar options available in stock on our website. We do not give false ETAs, we’re giving what’s made available to us from our vendor. We have no control over any of these. Please note, that if you can source your desired appliance elsewhere, please let us know and we will cancel your order and provide a full refund. Again my apologies for your delays. Kind regards, H.A CAS

    Reply created 15 Aug 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2022

    Freezer exchange

    Freezer delivery originally was faulty, no-questions-asked exchange. Delivery was smooth & efficient. Crew polite & friendly.

    Answer from pro:

    Dear Customer, We're so grateful that you took the time to share your feedback with us! It's our pleasure to serve customers like you. We sincerely hope that you make the most of your new kitchen appliances. Have a wonderful day! Thank you kindly, CAS T.B

    Reply created 13 Aug 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2022

    Appliance Purchases

    We have an old house with a small kitchen. It was difficult finding appliances that were smaller sized yet stylish. We found both a fridge and dishwasher at Canadian Appliances. The salesman made the process quick and easy and the delivery guys were friendly and took care not to damage the appliances or our home. Satisfied all around!

    Answer from pro:

    Dear Sndra, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 10 Aug 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2022

    Recommend for good after service so far

    2nd attempt at delivery after some issues but Canadian appliance stepped up. Delivery from the tram was exemplary. They removed the front door to help accommodate the fridge. They were pleasant and speedy. Tracking of delivery timing is very helpful. I recommend!

    Answer from pro:

    Dear Brenda, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 12 Aug 2022
  • Review from Connie Leslie
    Rating: 5 out of 5
    Review left on 10 Aug 2022

    Appliance purchase and delivery

    Fast easy service. Ordered yesterday delivered this morning. Great deal and great customer service from all. Can track deliver on iPhone.

    Answer from pro:

    Dear Connie, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 10 Aug 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 9 Aug 2022

    Laundry center

    I made a mistake in ordering too large a unit. They took back the unit and replaced it with a smaller unit at a higher price.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 12 Aug 2022
  • Review from Daye Michael
    Rating: 0 out of 5
    Review left on 9 Aug 2022

    Avoid this company

    Worst experience by now, even can not delive all the items at same time, what a joke.

    Answer from pro:

    Hello Daye, Thank you for your review. My apologies that your order has been affected by manufacturing delays. Please know that, unfortunately, there have been extensive delays with the production of a number of appliances due to manufacturing difficulties across North America. Kind regards, H.A CAS

    Reply created 12 Aug 2022
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