The experience I just had with the delivery team was the worst I have seen in my years around this industry. It was a clown show for the lack of better words. Movers yelling at each other, disrespect for my house, lack of any common sense with attempting to move the appliances no tools to do job, being untruthful to get out of doing the service I paid for, scraping the hardwood having to tell them to stop.
All this being said the job was left uncompleted with an appliance sitting in my living room, and the other outside on the porch.
Its 3 days and not one manager has returned my call and or numerous email... sales accociate kept saying he has escalated the complaint and has done all he can do ... yet my only recourse is to wait.
Customer Care is a joke- they read from a script as if this is a daily occurance. I have paid for a "white glove service" yet they take your money and hide when there is a problem. Customer care is rude and unwilling to solve the problem. Please do not order from this company...unbelievable.
