Dear Customer,
Thank you for your feedback.
Please understand that CAS is an authorized retailer, and we receive all of the appliances we sell directly from the manufacturer in their original packaging. The packaging is not removed until the appliance is presented to our customers. Therefore, CAS does not perform Quality Control testing on any of the appliances we sell. This is done by the manufacturer during the production process.
As such, there are times that an appliance may experience functional issues shortly after purchase and as it is a functional issue, it falls under the manufacturer's warranty. In cases like this, the manufacturer provides CAS with very specific guidelines on how to proceed. This will almost always include having the manufacturer send out a technician to assess the appliance. The technician's report is provided to the manufacturer who then determines whether or not they feel as though the appliance can be repaired or would need to be replaced.
Please know we do initiate service call on behalf of our customers but not always do we receive an immediate response from the manufacturer we do recommend our customer to also call the manufacturer for a faster response.
We apologize for any inconvenience this has caused.
Kind regards
CAS
M D
Reply created 3 Nov 2021