Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 15 Oct 2021

    Appliance purchase, removal of old appliances and installation

    I have purchased from Canadian Appliance for a few years. They never disappoint from the moment you speak to a sales person to the delivery and installation of the product their service is exceptional.

    Answer from pro:

    Dear customer, Thank you for your review. We appreciate your business and let us know how fantastic your experience was. We hope you enjoy your new appliances and we can do business again. Respectfully,  CAS

    Reply created 18 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2021

    Purchase, delivery and installation of a washer and Dryer

    Thank you Avil for helping me select a suitable washer/dryer combination. The system fit into my limited laundry space. Delivery and installation of the unit was on time with no complications.. I will be back to buy a stove in the next month or two.

    Answer from pro:

    Dear Mike, Thank you for your review. We appreciate your business and let us know how fantastic your experience was. We hope you enjoy your new appliances and we can do business again. Respectfully,  CAS

    Reply created 18 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2021

    New electric range

    The range was delivered, unpacked and carried into our kitchen in a safe & efficient manner. The two delivery men were polite, patient and friendly. They are a credit to your company.

    Answer from pro:

    Dear Mike, Thank you for your review. We appreciate your business and let us know how fantastic your experience was. We hope you enjoy your new appliances and we can do business again. Respectfully,  CAS

    Reply created 18 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2021

    Overall great experience

    The delivery guys were incredible! Very professional, quick and efficient. Only frustration was at the CAS store you only work with your consultant and if they are away the day an issue comes up, other employees are not willing to help other than to leave a message for your consultant when they return. Unfortunate that they can’t work together or help each other out. And unfortunate that your consultant doesn’t always get back to you.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were satisfied with our delivery team. It is very unfortunate you had issues trying to get in contact with your Account Executive. Please know we do advise that our Account Executive assist their own customers directly as if they shared with different Account Executives some errors may occur. We apologize for this inconvenience but will be sure to bring it forward to our sales team. Kind regards CAS

    Reply created 15 Oct 2021
  • Review from Kyla Pearce
    Rating: 5 out of 5
    Review left on 15 Oct 2021

    Great prices and good service

    Ordered washer, dryer combo (Samsung) to be delivered the next week. Everything went smoothly. Except I did find the responses from the online chat support could be a bit slow. The next day my fridge started dying. So I was able to order another fridge through them. They waived the install fee and linked the fridge to my previous order so that everything would be delivered at the same time. Everything went smoothly except the first customer service rep through online chat told me I needed to contact my original sales rep and my original sales rep did not respond to my call/email. So I called on the number and spoke to a new sales rep and he got everything set up and when I emailed him on the scheduled delivery day to confirm the fridge was coming he got back to me right away. The actual delivery was on time and it was great being able to track them on the day of delivery. The delivery team was quick, careful and efficient. They took all the packaging with them after installing (I paid for install). They left the old water hoses and dryer tube behind. I’m not sure if that is standard? Overall very happy with this business.

    Answer from pro:

    Dear Kyla, Thank you for your review. We hope you enjoy your new appliances. We are glad you had a fantastic experience, we are sorry for your sales person in getting back to you. If you would like us to look into your order more please contact us at casreviews@canadianappliancesource.ca with your order number and let us know what happened. Respectfully, CAS

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2021

    New refrigerator

    It was a very fast and simple transaction. The delivery was on time and very friendly. I would highly recommend this company to my friends and family. Thank you for a great job.

    Answer from pro:

    Dear Mike, Thank you for your review. We appreciate your business and let us know how fantastic your experience was. We hope you enjoy your new appliances and we can do business again. Respectfully,  CAS

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2021

    Service

    The delivery guys are awesome! They did a great job! I will recommend the CAS to our friends and Family For sure we will get a over the range microwave shortly after our stove comes.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were satisfied with our delivery team. We appreciate your kind words and will be sure to let our team know. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 15 Oct 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 14 Oct 2021

    Appliance purchase and delivery

    From purchase to delivery, top notch with Sales person Mr Patel to excellent delivery service. Would definitely recommend! Purchase was done at the Kitchener store and delivery to Howdenvale Bay without a hitch!

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were satisfied with your sales experience with us at CAS. We appreciate your kind words regarding our delivery and sales team. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 15 Oct 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 14 Oct 2021

    Wine Cooler Purchase and Delivery

    The entire experience chain with Canadian Appliance Source was exceptional. From the knowledgeable and friendly salesperson through to the personable delivery team. I was kept well informed by text and email, especially for the timing on delivery day. I will be calling them first for my next appliance purchase.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We appreciate your kind words regarding your great experience with both our sales and delivery team. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 15 Oct 2021
  • Review from Habman
    Rating: 5 out of 5
    Review left on 14 Oct 2021

    Great to deal with

    I have been dealing with CAS for the past 6-7 years. Their prices are always competitive and they actually have items in stock. I would deal with them again should the need arise.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear about the experience you received from our team. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 14 Oct 2021
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