Customer of Canadian Appliance Source
Rating: 0 out of 5
I wouldn't recommend buying here
I wouldn't recommend coming here. We faced quite a few issues and I truly wonder how they have 4.3 stars on google and 8.3 on homestars. Makes me think it's fake because their yelp page has 2.
On the first visit we came to buy a dishwasher and a range hood. Ravi, a salesman, was too quick to sell: I had the sizes we needed, he reassured me that all dishwashers are the same, however the dishwasher I purchased didn't fit.
We knew it's going to be a hustle returning and waiting, so whatever; we are planning on kitchen remodelling very soon anyways.
A few days later, we came to buy a cooktop, we met Antonio. He was great, even sent us home to make sure we have all the right sizes.
We remeasured everything, ordered and picked up a cooktop. When we got home and opened it, the wires were used and the packaging inside was torn. We bought a new item, but it was clearly open-box.
We called back to exchange it right away, and they told us there is a 25% restocking fee we need to pay. If we just wanted to return it, for whatever reason, we would understand and pay. No problem!
We just think it's unfair to sell open-box products for a full price, then charging for restocking on exchange, and on top of that, treating us like we are ly*ng or sc*m artists.
It'll probably be easier for us to pay the fee and buy appliances elsewhere in the future, but we aren't coming back here again for sure.
Answer from pro:
Hello Customer, Thank you for taking the time to leave a review. We are sorry to hear about the experience you may have had with the sales team. Please respond back to the email that was sent you by our after-sales team regarding the issue you may have had when choosing the item. Our team will look further into your claim and will be happy to review your request. Thank you kindly, CAS
Reply created 6 Oct 2021