Canadian Appliance Source reviews (5184)

Great staff. Very helpful. Our new go-to place for appliances. The salesperson spent alot of time with us to find the best fit for us. We are very thankful and appreciate his effort. Make a big diffence because we are very happy with the product.

Customer service is really good here. Calls are returned promptly, and email correspondence is excellent. Jorden communicated very well with us and offered information that was very helpful. Thank you.

We ordered 6 items for a complete kitchen renovation and, while the pandemic and product demand made the wait time longer, CAS came through with all pieces as they became available. They had a great selection at very good prices and our salesperson’s product knowledge was second to none. i would definitely recommend Canadian Appliance Source to any potential customer.

Initiated contact through CAS website chat, was able to get a price & delivery date from Nick within a few minutes. Ordered over the phone a few days later and arranged delivery. Delivery was smooth without issues - including removal of old appliance & box! Definitely recommend!

The service is excellent and the delivery was professional and on time. CAS staff are very knowledgeable, helpful and friendly. We found the item in other stores but CAS delivered the fridge to the basement and the communication was ver professional and helpful. I recommend CAS

The overall experience is good. Khaldoon Al-Warhani, the sales rep was friendly, helpful, reliable and responsive. The delivery personnel were friendly and took good care of the package. The package was delivered on time.

They are just what I wanted and I’m very pleased, though I had to wait several months due to COVID-19 Make sure you do not miss their call requesting delivery though, as part of my order went to someone else. Luckily I only waited a couple more weeks for the entire delivery.

Lets start with the online choices. They were fine, although choices were limited with Covid. The store was closed so we had to order online. We did our research and went with a Frigidaire Range and Microwave. When we called, a sales rep picked up on the first ring. Everything was ordered, paid in full and scheduled for delivery in 3 days. Delivery was perfect, and I even tipped the drivers an additional $40. THEN, the horror show begins.... The microwave was different from the online picture. We never took it out of the box and asked our sales rep to exchange. He advised there would not be any problem and not to worry about the "restocking fee". Yes, we didn't do our research well enough, so hopefully this will help YOU. They have a restocking fee of "25% that MAY apply to your order" The key word is may, although it should say "WILL APPLY". We fought and fought for 10 days....however, let me not get too far ahead. The range was put in place and turned on. It sounded like an air compressor, it was so loud. We contacted our sales rep, and he advised "we aren't a service company, you need to contact the manufacturer". We haven't used it and contacted Frigidaire. Two days later (still haven't used the stove) the service tech arrived. He was a great guy, and told us that he hears all kinds of problems and unhappy customers with Canadian Appliance Source (CAS). The service tech advised that the "motor was gone" and needed to be replaced. He advised not to use it until it was replaced. Three days later the new motor was in and I "helped" him replace it. Accidentally the service tech (a contractor for Frigidaire) scratched the handle. No big deal, it sucked, but he was a nice guy (my wife was more ticked off). He left after a short test and everything seemed fine. That night we used our stove for the first time in 5 days. While the oven was warming, the same sound started. We shut it off and contacted our sales rep. He directed us to their "customer service dept" NOBODY answers this line. We left a message and....."due to high call volumes, somebody will get back to you within 3 business days". Several calls to Customer service are unanswered, messages left with our sales rep not returned and every time you call the main number it's a different sales rep that answers every time on the first ring. Explain the situation and the response is "you need to contact your sales rep or customer service". This company's own sales reps state over the phone "you aren't the first person to complain about our customer service, we hear these complaints all the time". Apparently now we have become customers from hell as nobody will take our calls. We finally received a response from Customer service who said they would waive the restocking fee on the microwave but only do an exchange. No problem, but we don't want a stove that was never used and broken from the manufacturer, repaired and still broken. Their response was "it's out of the box, so it's used". We can only have it repaired. We explained that we will pay the $800 restocking fee (25% of the stove) and just get something different. We weren't asking for our money back. We then said we would take an LG range, microwave AND a fridge from them. No luck or return calls. Under the Ontario consumer protection act you have 30 days for an exchange or refund on a "defective product". As we were now on our 28th day with no return calls or information, I loaded the stove and delivered it to the Whitby location. A delivery person took it in the back door, and I walked to the front to get our money back. The sales rep in there told me that he hears these complaints "all the time" and he was so sorry what we were going through. He also advised that "somebody should have told you to just fill out a "request to return form" We did it online and I left without my range OR my money. Low and behold, the very next day we received a response from customer care, "you were not authorized to return your product, please pick it up immediately". Approaching 6 weeks now with NO range or microwave and still waiting on our refund for the microwave. Mastercard is dealing with our Range thankfully. We ended speaking with Frigidaire that advised since we no longer have the range in our possession there was nothing they could do, which made sense. The Frigidaire rep DID however say "I have heard these complaints so much about this company. I would advise next time to go to our dealers like Lowes, Home Depot and Costco where you would have had at least 7 days to return with little to no problems" Beware of Canadian Appliance Source! This has been pure hell for 6 weeks from a company that ONLY wants the sale.

We cancelled a order and 47 days later still have not received my shipping refund that was never shipped After contacting Stoney creek store sales rep we were promised a full refund in3 days. This was March 2. 2021. They do care about you they care about money. Stay away.

Phoned for a replacement fridge as mine died. Travis in sales advised that the replacement model would not be available until April 30. As the fridge compressor died I needed a new fridge quickly. In stock was a Gallery model instead of the Professional model and it could be delivered Thursday. (I placed the order Sunday). It was delivered in perfect condition on Thursday.